Mental Health Manager

Professional Summary

Skills

Work History

NANCY JACKSON

Jacksonville, FL 32218 951-***-**** **.************@*****.*** Committed and enthusiastic professional with 10+ years of comprehensive experience in social services; expertise in co-occurring disorders, substance abuse, homelessness, and child and adolescent behavioral problems. Willingness to learn, problem-solve, and acquire new skills that apply to working environment. Attention to detail with excellent communication skills to foster positive working relationships.

Knowledge of Co-occurring disorders

Cultural Sensitivity & Diversification

Awareness

Ability to perform well under pressure

Excellent interpersonal and communication

skills, both written and verbal

Ability to work effectively, both

independently and as a member of a

multidisciplinary team

Crisis de-escalation skills

Case Manager 07/2018 to 06/2019

Mental Health Systems – San Bernardino, CA

Delivered individualized counseling services to clients working through issues such as mental illness, substance abuse, and homelessness.

Provided group rehabilitative services focusing on improving, maintaining, and restoring client functioning.

Developed and implemented treatment plans and modified when needed. Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Observed and monitored client behavior and responses to treatment. Worked with family members to develop support networks and multifaceted coping strategies focused on client needs.

Mediated conflicts within families to clarify and resolve underlying issues. Maintained timely documentation, indicating progress made toward treatment plan goals and objectives.

Case Manager 07/2012 to 06/2017

Education

Anka Behavioral Health Inc. – Hemet, CA

Partnered with consumers and treatment team to develop and implement individualized care plans addressing issues of serious mental illness, co-occurring substance abuse and homelessness/risk of homelessness

Collaborated with housing providers to establish placement of individuals in transitional/permanent housing

Directed client services with emphasis on reduction of symptoms and maladaptive behaviors Monitored client's progression toward outcome/goal achievement Maintained working relationships with community agencies, provider agencies, and law enforcement to promote effective coordination of services Arranged for appropriate transportation, or directly transported clients to and from designated appointments, as necessary

Documented all consumer interactions and interventions in electronic charting systems Determined and coordinated appropriate level of care to meet individual patient needs Intensive Home-based Family Counselor 11/2010 to 04/2012 Phila. Intensive In-home Child & Adolescent Service – Philadelphia, PA Provided intensive in-home counseling services for SED youth, ages 4-21, and their families in efforts to prevent out-of-home placement

Collaborated with family and interdisciplinary team in developing strength-based treatment plans to address presenting problems as identified during initial clinical interview Introduced goal-oriented psychoeducational therapy to improve client/family level of functioning

Mediated conflicts within families to clarify and resolve underlying issues Developed and maintained ongoing professional relationships within the community related to youth, and families including, but not limited to, County CYS and JPO staff, school personnel, treatment providers

Documented all information, plans, and responses per each contact Bachelor of Arts: Human Services

Springfield College - Springfield, MA

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