Sales Social Media

Candice McCarthy

** ***** *******, ******** ********

Sunningdale

7441

082-***-****

*********@*******.***

https://www.linkedin.com/in/candice-

mccarthy-b2547046/

Professional Profile:

I am a hard-working individual that has grown from strength to strength in the travel industry. I have travelled abroad for roughly 8 years before settling down in South Africa and deciding to work in an industry which I am most passionate about. I thrive off sales as I enjoy the challenge of meeting targets and working under pressure. I am enthusiastic, friendly, outgoing, driven, positive, energetic, well organised and always determined to learn and broaden my knowledge. I am a problem solver and strongly believe that there is a solution for everything and I will always go beyond my means to ensure my clients are always satisfied with my excellent customer skills which comes from a desire of truly wanting to help people. Achievements & Skills:

• Over 10 years’ of experience working in the travel industry

• Promoted from Junior African Safari Expert to Senior African Safari Expert which included tailor making holiday packages to destinations such as Cape Town, Garden Route, Eastern Cape, Sun City, Pilanesburg Game Reserve, Madikwe Game Reserve, Kwa Zulu Natal, Kruger National Park, Victoria Falls, Botswana, Namibia, Mauritius, Mozambique, Zanzibar, Seychelles and East Africa which included managing Flights, Accommodation, Transfers, Activities and special requests.

• Travelled to most of the destinations listed above

• Achieving sales target regularly which was a minimum of One Million Rand per Month. This changed according to travel season.

• Awards: I was awarded for being the top sales person for having the most sales in a Month as well as selling the most of a specific Portfolio such as Thornybush Game Reserve. I often received incentives for meeting target.

• I received the following certificates in Communication Basics, Motivating Me and Managing Stress

• I am open to change and to take a new direction in my career which will allow my skills, experience and work ethic to be an asset to a Company.

• Functions: Customer Service Manager, Key Accounts Manager, Sales Manager, Marketing Manager, Training & Development, Competitor Analysis, Strategy Analysis, Revenue Generation, Pipeline Management, Events Management.

Work Experience:

Roar Africa – Senior Travel Consultant (November 2019 – March 2020)

• Responsible for the development, delivery and coordination of Roar Africa trips to Africa which focused on top end clients.

Reason for leaving: Termination of employment at Roar Africa was due to the current economic impact on the tourism sector caused by travel restrictions and travel bans as a result of the Covid 19 Pandemic.

Rhino Africa – African Safari Expert (June 2016 – October 2019)

• Act as the first point of contact for international clientele interested in booking tailor-made holidays and safaris in Africa

• Wow existing and potential clients with first-hand knowledge of African properties and destinations

• Prepare attractive quotations and itineraries that complement individual client expectations and budgets

• Effectively action the travel booking process at all levels (including booking flights, accommodation, car rentals, tours etc. as per customer confirmation)

• Collect client payments and approve supplier invoices for payment

• Provide customer support before, during and after travel - ensuring that Rhino Africa's clients remain Rhino Africa's clients

• Meet and exceed monthly and quarterly sales targets set by Rhino Africa's Sales Managers

Reason for leaving: I was offered a higher set salary at Roar Africa and the option of working from home full time.

My Leisure Group – Senior Reservationist (September 2014 – June 2016)

• Consulting and Booking self catering accommodation in Cape Town

• Achieving sales target

• Preparing quotations and self managing your work flow

• Handling customer questions / complaints and being a problem solver

• Providing excellent customer service

• Working under pressure in a fast pace industry

• Basic Accounts by managing client’s payments

• Administrative duties

Reason for leaving: I was offered a job at Rhino Africa as a travel consultant which will enable me to tailor make holiday packages to Africa. I found the job at My Leisure Group did not challenge me and there was no room to grow. Go2Africa – African Safari Expert (May 2010 – August 2014)

• Provide expert advice and consultation in order to offer your client exactly what they are looking for

• Tailor-make African safaris and holidays accurately and providing great customer service excellence

• Build relationships (customer and prospect relationship management),

• Network and social media marketing in order to create your own repeat business and client base

• Achieve sales targets through effective sales management

• Have excellent product knowledge

• Telesales Success

• Email Sales Success

• Regular training on sales as well as destination knowledge Reason for leaving: I was offered a Senior position with a higher salary Princess Cruise Liners – Waitress (February - June 2010) Fashion Assistant at You & Huisgenoot Magazine (January 2007 – March 2008)

Education and Qualifications

Dec 2001 Milnerton High School, Matriculated

Referees & Appraisals

Available upon request

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