Manager Customer Service

RANNA DUPLECHIN

Leonville, Louisiana ***** 337-***-**** *********@*****.***

Enthusiastic worker that is eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Possess a clear understanding of office tasks and training in developing team members. Motivated to learn, grow an excel in whatever tasks given.

WORK EXPERIENCE

Stone Setting Manager/Stuller Studio Manager

02/1994 to 04/2020

Stuller Inc.

Lafayette, Louisiana

Managed the Laser Engraving team in personalizing customer’s orders and jewelry. Set up files and parameters for all Lasers and new merchandise. Ensured all orders went out on the date that they were due. Answered all customer calls and internal calls with questions on engraving. Managed the Stuller Studio area where calls were taken from customers and internal sales associates. Helped with escalated calls from customers to ensure customer satisfaction. Managerial duties included logging associate attendance records, setting goals for associates, giving coaching to associates, answering all incoming calls internally and externally, answering emails, working cross-department with other areas, and responsible for payroll.

SKILLS

Management experience - 10+ years

Customer Service experience - 8 years

Typing experience

Microsoft word

Microsoft Excel

Production goal setting

EDUCATION

New Iberia Senior High

High school or equivalent

08/1987 to 05/1989

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