Customer Service Officer

RESUME OF

MD HARUN OR RASHID KAZI

EMAIL: *********@*****.***

MOBILE: 017********

ADDRESS: **, **** ******,

2nd Ispahani lane

Rupsha Strand Road

Khulna-9100

Bangladesh.

EDUCATION: Master of Social Science (M.S.S) 1999

SUBJECT/AREA: Political Science

INSTITUTION: Mohammadpur Central University College, National University Dhaka Bangladesh.

CERTIFICATE:Banking Diploma Certificate, JAIBB - 2002 Subject/ Area :

● Laws of Practice of Banking.

● Business Communication.

● Organisation & Management.

● Marketing for Financial Services.

● Accounting for Financial Services.

● Principles of Economics and Bangladesh Economy.

INSTITUTION: The Institute of Bankers Bangladesh.

CAREER OBJECTIVE:Ambitious for having a better performance in the working premises as a hard working and Industries one who is determined to skillfully perform the assigned duties depending upon the highest consciousness and integrity. PROFESSIONAL EXPERIENCE:

IFICBANK Limited, Centralised Marketing Team, Head Office, Dhaka Bangladesh.As a Principal officer (11/2017-12/2018)

•Marketing related all the functions as assigned by the higher Authorities. IFICBANK Limited, Khulna Branch, Khulna Bangladesh.As a Principal officer (Join Custodian & Head of Cash Department) 4/2012 - 11/2017

•Supervision of all works related with the Cash Department.

•Accurately process deposit, withdrawals and payment.

• Maintenance of all Registers related to the cash department.

• Supervising, Training of Staffs and delegating.

• Coordinating Appointments & Meetings and Managing Staffs.

• Signing and releasing all Cash receipts vouchers, cancellation of cheques upto authority.

• Confirmation of entire Branch Transactions related to the Cash Departments.

• Join Custodian of keys of Cash in Safes.

• Ensure staff compliance with set policies and procedures.

• Motivate staff to achieve of Business goals.

• Report daily, weekly, monthly and quarterly basis information to the respective departments.

• Other duties as assigned by the higher Authorities. IFICBANK Limited, Khulna Branch Khulna, Bangladesh. As an Officer/ Senior officer ( Customer Service & Operation) 3/2005 - 3/2012

•Supervision responsibilities of inter workflow of the section/unit.

• Business performance, income and expense analysis.

• Look after Accounts and Established related functions.

• Opening of all types Accounts along with KYC.

• Locker operation & maintenance of Locker register.

•All the functions related to achieve Business Tergate/Goals.

• Arrange to meetings with the various teams related to Banking business.

• Maintenance of account opened/closed Registers.

• Train newly hired officers regarding Bank policies.

• Overseeing general office operations.

• Other duties as assigned by the higher Authorities. IFICBANK Limited, Federation Branch, Dhaka Bangladesh. As an Officer (Customer Service & Operation) 4/1999-8/2004

•Conducts regular staff meetings to ensure compliance with all Bank policies and procedures.

• Carries out Management responsibilities as per Bank policies.

• Review daily reports and submitted to the Manager.

• Look after the deposit goals of the Branch.

•To assist the Audit team and mitigate Audit operation risk.

• Expense control a/c voucher preparation.

• Conduct security inspection of Building and ground under dual control.

• Supervision of all operations opening and closing.

• Signing and release of all cash receipt vouchers, cancellation of cheques for payment upto authority.

• Preperations of monthly salary sheet.

• Supervision of all works related to the Cash Department.

• Approves transactions within established guidelines.

• All the functions related to the Accounts and establishment.

• Other duties as assigned by the higher Authorities. IFICBANK Limited, Federation Branch Dhaka, Bangladesh. As a Junior officer (Customer Service & Operation) 7/1993-3/1999

•Greetings and Answer to the customer's questions.

• Provide friendly and efficient customer service.

• Receiving of the Cheques and cash deposits along with postings upto respective limit.

• Balance currency, coins and cheques with the Cash drawer daily.

• Comply with all Bank issued Cash related policies.

• Supervision of all operations opening and closing.

• Compliance of all fund Management.

• Maintenance of record and all Registers of Cash department.

• Maintained the security policies from Management.

• Actively participates in the Bank's sales program and selling products and services to new customers and existing customers.

• Participates in the opening and closing Branch.

• In charge of Cash department and joint Custodian of vault keys.

• Other duties as assigned by the higher Authorities. PROFESSIONAL TRAINING :

Course Name : Foundation Course.

(06/07/2002 - 01/08/2002)

Institution: IFICBANK'S Academy.

Dhaka, Bangladesh.

Course Name : Refresher's Course.

(28/05/2006-08/06/2007)

Institution : IFICBANK'S Academy.

Course Name: Prevention of Money

Laundering.

Bangladesh Bank Academy, Khulna Bangladesh.

SKILLS/COMPETENCE:• Ability to work independently and under pressure.

•Adaptability • Business operations.

• Customer Service • Discipline

• Documentation skills • Honesty

•Multi-task • Ms Office • Operational development • Patience • Punctuality

• Problem solving • Positive Attitude

• People oriented • Relationship development • Training & development

• Team Management •

mobile generated

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