Sales Social Media

Ibram Elias

Address : *** ******* *****, **** *********, NJ 08816

Cell phone : 732-***-****

E-mail : ************@*****.***

Career Objective:

Desire to occupy a position with high responsibilities in a multinational, well-established, reputable corporation that provides sustained growth, I’m a resourceful individual with a proven track record in implementing successful marketing strategies, boosting organic traffic, and improving search rankings..

Summary of Qualifications:

Excellent communication and 'people' skills the ability to work as part of a team honesty and reliability good math’s skills accuracy and attention to detail the confidence to sell financial products to customers good computer skills a willingness to work flexibly discretion, to deal with confidential information.

Work Experiences:

December 19 till Now. Store Manager at DUNKIN

·Deliver excellent service to ensure high levels of customer satisfaction.

· Motivate the sales team to meet sales objectives by training and mentoring staff.

· Create business strategies to attract new customers, expand store traffic, and enhance profitability.

· Hire, train, and oversee new staff.

· Respond to customer complaints and concerns in a professional

manner.

· Ensure store compliance with health and safety regulations.

· Develop and arrange promotional material and in-store displays.

·Prepare detailed reports on buying trends, customer requirements,

and profits.

·Undertake store administration duties such as managing store

budgets and updating financial records.

·Monitor inventory levels and order new items. Proactively.

February 17 till April 19 Marketing Executive at

Majid Al Futtaim Properties, UAE

• Developing and implementing an annual go-to-market plan & budgets for the shopping centre.

• Responsible for the footfall evolution of the shopping centre.

• Responsible for achieving the targeted annual sales of the shopping centre.

• Providing commentary on P&L reports including analysis for figures.

• Managing & overseeing the implementation of MOEg ATL, BTL & Digital communication with external creative and advertising, media buying, and digital development agencies, along with freelancers and PR service providers.

• Developing & executing innovative and tailored joint marketing campaigns & promotions with retailers targeted on customer needs that achieve measurable results in consumer footfall and spending.

• Managing all digital & social media platforms, setting the content making strategy and approving the monthly content calendar.

• Ensuring that all advertising, signage and marketing collaterals are consistently within the creative positioning and template of the brand.

• Overseeing customer service staff and ensuring service initiatives are implemented in the centre including tenant relations.

• Improve customer service experience by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing customer issues.

• Improve CS team operational performance by providing information desk resources and technical advice in order to increase customer satisfaction, loyalty and retention

• Developing and implementing a professional and comprehensive public relations plan.

• Ensuring a healthy working environment for the department employees through focusing on team building and motivation initiatives.

November 16 till February 17 Sales Executive at

Barclays Bank, Egypt

·Achieve the agreed individual sales targets ensure compliance with the bank’s policies and procedures.

·To build and maintain effective business relationship with customers.

·Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.

·Interacts with existing customers to increase sales of the bank's products and services.

·To assist in conducting promotional activities.

·Assist with non-profit bookings, table rentals and promotional events as required

·To follow up for Document discrepancies which have been approved as Deferrals.

·Minimize errors and act upon them for correction and re-submission if any.

·To provide ongoing customer / market feedback to Team Leader to improve business.

April 2013 till April 2015 Citibank – Egypt

Citi-Phone Officer

·Provide information on services offered by Citibank to enhance customer relationships

·Identify and respond to customer needs accordingly.

·Manage challenging customers professionally and provide after sales service, where applicable

·Ensure effective and timely follow-up as promised to customers.

·provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience.

·Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures.

·Processing of Online banking transactions which include financial entries & data maintenance.

·Identify sales opportunities to further enhance Citi's client relationship.

Training

August 2011 HSBC Bank

Loan Processing Department (LPD)

·Reviewing all applications of loan and passing those to the appropriate section or returning them back if it doesn’t meet the requirements.

July 2012 Egyptian German Automotive “EGA”

Accounts payable Department

·Reviewing all the payments of purchasing and recording the invoices on Microsoft Dynamic system.

March 2013 Citibank N.A – Egypt

Business Unit Department

·Marketing Online Banking and Mobile application to customers.

·Helping customers to how make account on online Banking service.

·Solve all the problems faced the customer in his account.

Courses:

·Strategic Management at The American University In Cairo, Egypt

·Professional Financial Accountant (PFA).

·Computer Skills:

·Windows : Excellent user of Windows XP, Vista and Seven.

·Internet Use : Access, search and use the Internet.

·MS Office : Very Good user of MS Office.

·The ability to deal with any new application.

·Very good knowledge of Computer hardware and most used software. Excellent typing skills.

Education:

·Bachelor of Commerce, Accounting Section, Cairo University, Egypt.

Language:

·Arabic Mother Tongue.

·Excellent in English, written and spoken.

Personal Data:

·Date Of Birth: November 19th, 1992.

·Nationality: Egyptian

·Gender: Male

Contact this candidate