Customer Service Security

Cameron Chism

**** ********** ** ****** *****, MD 20748 ********.*****@*****.*** 240-***-****

Summary of Qualifications

• Top Secret Security Clearance (TSC) that enables access to manage classified information gathering duties

• Investigative case worker that processes and disseminates reports on investigations as needed

• Proficient in SOC management and procedures to ensure proper compliance daily

• High level of attention to detail, processes, procedures, documentation, and organizational policies

• Pragmatic, methodical, strategic and analytical thinker with a service heart

• Proficient in solving problems by analyzing the situation and recommending corrective or alternative actions

• Adept in the development of spreadsheets and statistical reports/analysis

• Team player with the ability to work independently with strong analytical and problem-solving skills

• Articulate, polished and professional demeanor coupled with strong work ethic, self-confidence, & initiative

• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)

• Experienced in the use of NCIS, NLETS, OIA, ASF, FSS, SOC, JDIS, FBI NET, P200 and CLEAR

PROFESSIONAL EXPERIENCE

Investigative Analyst – Case Management (Contractor)

Chenega Corporation – Department of Justice Washington, D.C. Feb 2018 - Current

• Generates electronic case files in INTERPOL Washington’s internal case management system

• Investigative case management skills with experience in record of managing complex investigations from inception to completion.

• Queries law enforcement databases to gather and develop investigative leads

• Provide data entry from coding sheets, reports, or written material into a large-scale data processing system

• Monitors and tracks for over 6500 local and federal law enforcement agencies

• Processes lookouts on foreign criminals into U.S. databases

• Inspect electronic case files and various documents for accuracy and compliance

• Answers and responds to phone inquiries from both domestic and international law enforcement partners

• Transmits investigative information through international and domestic telecommunication systems in response to routine investigative and humanitarian inquires

• Coordinates cross-agency communications and info sharing with Army, Airforce, Defense Intelligence, etc.

• Conducts routine investigative and humanitarian inquiries through systems like NCIS, NLETS, OIA, ASF, etc.

Access Control Specialist (Contractor)

Gem Technology – FBI Headquarters Washington D.C. Sep 2017 – Feb 2018

• Served as database administrator tracking general building access as well as resources internet activities

• Managed multiple computer-based programs for the purpose of inputting and updating case investigation info

• Provides user notification of receipt of Web- or email-submitted requests

• Logs and tracks inquiries using service request management database and maintains history records and related documentation

• Promptly categorizes, generates, routes and escalates customer requests

• Tracked the progress of ongoing investigative cases to better assist and provide administrative support to case managers

• Work closely with investigative personnel as technical expert to review and analyze source document(s) for information pertinent to ongoing investigations

• Provided support relating to matters that impact the organization’s workforce, administrative support, and in-bound/out-bound communications

• Prepared and updated charts, documents, metric tracking, and graphs in preparation of final reports

• Performed a variety of highly complex administrative and office analytical functions to identify inefficiencies, streamline processes, eliminate redundancies, evaluate performance measures, and ensure processes meet valid requirements

• Research and analyze data and statistical information to ascertain indicators needed in support of investigative operations

• Ability to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines

• Handled difficult, confidential and sensitive assignments while organizing and maintaining confidential records

Diplomatic Security Assistant - SOC (Contractor)

Inter-Con Security Systems Washington D.C. Jul 2015 – Sep 2017

• Conducted protective security services for the Secretary of State, other U.S. government officials, and visiting foreign dignitaries

• Conducted criminal, personnel, and counterintelligence investigations, as well as counter-terrorism inquiries, and investigative work

• Performed surveillance activities on people of interest, tracking and reporting cases that are called in, as well as dispatching authority

• Conducted or implementing projects or programs involved with safeguarding classified and sensitive

information and materials

• Lead, managed, or implemented security-related aspects of new office building construction

Customer Service Representative

Under Armour Baltimore, Maryland Oct 2012 – Aug 2013

• Provided exception customer service day in and day out to ensure a positive customer experience

• Entered information into the customer relationship management system (CRM) for proper documentation

• Processed Returns and Exchanges with 99% accuracy as contacted customers when needed to clarify conflicting information

• Ensured 100% customer satisfaction with each order placed, all items returned, and all questions answered

Professional Football player

Canadian Football League (CFL) Surrey, British Columbia, Canada 2013 - 2015

• Participated in a collaborative environment where teamwork and discipline were at a high focus

• Donated 100 hours per quarter to the community of Surrey where we conducted school visits to help motivate the local youth

Indianapolis Colts Indianapolis, Indiana 2012

• Performed as a reliable team member throughout my professional tenure with the Colts

• Donated community service hours by assisting with a playground renovation

CLEARANCE STATUS

Top Secret Clearance (TSC) – Holding

Active Since: 2016

EDUCATION

University of Maryland – College Park, Maryland

Bachelor of Science in Criminal Justice

Graduated: 2012

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