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Property Manager Customer Service

Location:
Indianapolis, IN
Posted:
July 29, 2020

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Resume:

TONYA JOHNSON

Ellettsville, IN *****

adex55@r.postjobfree.com

812-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Regional Property Manager

Hayes Gibson

2005 to 2011

2013-2018

Georgia, Florida, Virginia, Hawaii, Kentucky

Prepare the annual operating budget, monthly variance reports, and quarterly budget reforecast reports for the properties, and manage operating expenses, within or below budgeted levels. Bid all contracts and capital purchases, and enlist, hire and manage all contractors performing capital projects Manage day to day operations of all shopping centers in the assigned regional portfolio, including but not limited to facility maintenance, landscaping, trash removal, contracted janitorial services, contracted security services, physical plant and energy management systems

Work with security, management and local and state officials to plan and oversee a safety programs to include emergency response, emergency evacuation and disaster relief; conduct annual safety drills Lead and manage property personnel including Assistant Property Managers and Property Managers, as assigned Manage project contractors and subcontractors from the bid phase through end of contract Manage invoice processing, coding, and payment ensuring all invoices are paid on a timely basis. Manage performance of contractors and vendors working on the property in order to ensure adherence to work orders and budgets Work with community management and staff to ensure HUD/LIHTC established accounting policies are being followed at the community level

Conducting frequent property visits to provide Property Managers with recommendations and observations to improve the property

Providing leadership and guidance to Property Managers and managing their performance Monitor Marketing plans and make adjustments as necessary

Maximize the financial performance of the property Proficiency with industry related data base management programs T

WORK EXPERIENCE

Masters in Business Administration in Business Administration Webber International University

Excellent communicator

Problem Solving Frequently worked for a large client portfolio. Conflict Resolution Resilient when exposed to different elements. Planning and Organizing Strong execution of the properties marketing plan. Leadership Maximized use of the marketing software increasing prospect traffic weekly. Taking Criticism Use Yardi, OneSite and QuickBooks daily. Negotiation Expert in Microsoft Office

Responsiveness Communication

Confidence Time Management Skills

Customer Service

Section 8

LIHTC

Budgeting

Property Management

Expense Management

Human Resources

Accounts Payable

Tax Experience

Office Management

Management

Fair Housing Regulations

Accounting

Microsoft Outlook

Account Management

Accounts Receivable

Customer Service — Proficient

February 2020

Identifying and resolving common customer issues.

Full results: https://share.indeedassessments.com/share_to_profile/ f78840a7b707ca191cbd985d05bc1b93eed53dc074545cb7

Sales Skills: Influence & Negotiation — Proficient EDUCATION

SKILLS

ASSESSMENTS

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ e4de3ab7d18742b0bf75af50021fed39eed53dc074545cb7

Work Style: Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ 60a72b3f55d4f8bdb92e413bbd83fca7eed53dc074545cb7

Composing & Sorting Email — Expert

February 2020

Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_to_profile/ 0ebf727d5b5b1670a4e4232bbe3ed003eed53dc074545cb7

Receptionist — Highly Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ c9667482239329d8ae72545cafc6eadfeed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate