SHAIKH.HAFEEZ

Automation/Manual TestEngineer C: 626-***-**** E: adewz9@r.postjobfree.com Us Citizen

Professional Profile:

Professional experience in software Manual/Automation and quality assurance managements for Financial, Retail, Healthcare and Telecom domains.

A highly competent and results oriented Manual /Automation Test Analyst with 10+ years of experience in Software Testing, Selenium Automation, Development, JAVA, projects.

Proven ability in Selenium WebDriver Automated testing & Frameworks, Page Objects & Hybrid Frameworks, TDD, BDD, Web testing, Functional testing.

Experienced in the Software Development Life Cycle (SDLC) with deep understanding of the testing requirements for each phase and using various methodologies like AGILE, SCRUM.

Hands-On Team player with strong focus on Documentation, Communication, Process and Constant improvement.

Professional Summary:

Expertise in automation using Selenium WebDriver, with Java on TestNG and Junit library.

Executed automation scripts on different browsers/environments & reported defects/results to the team.

Experience in automation of Web-based, Highly transactional, and large Client/Server/Multi-tier applications.

Expertise in writing Selenium WebDriver automation scripts in JAVA for highly transactional E-commerce websites.

Experience in Working with developers to integrate QA Automation into the build and deploy pipelines supporting a drive toward CI/CD.

Perform Web, API, UI, functional, regression, smoke, black box, load, performance, and end-to-end testing in a SCRUM setting.

Document software defects, using a bug tracking system, and report defects to software developers and project, managers or leads, Monitor bug resolution efforts and track successes.

Contribute to, suggest, and implement process improvements that will accomplish team, department and business goals. Strive for efficiency, consistency, and effectiveness.

Interacts with and coordinates activities of cross-functional teams, including development, user experience, business stakeholders, system administration, database administration, network engineering and production support staff.

Ability to communicate effectively and work in a team environment with the business user community, technical teams, and end-users to successfully develop and implement quality changes into production.

Assist in the test design and perform Quality of Service testing to ensure applications meet performance, scalability, availability, and security requirements.

Research development and production issues and work with technical staff to understand and resolve software problems.

Experience in Estimations, Test Plan/Strategy, Forecasting, Planning, Status Reporting and Publishing Metrics, Reviews and UAT coordination, Production support, Functional Automation of Large-Scale customer facing applications.

•Collaborate with business partners, IT team leads, project leads, business analysts, end users, and third-party contacts to design, plan, execute, and validate test scenarios, scripts, or procedures to test system modifications and receive business user acceptance prior to implementation.

•Used various commands like Select, Insert, Update, Sub Queries, for the data retrieval and manipulation.

•Generated high quality defects to create reports based on findings and coverage on various operating system platforms.

Technical Skills:

Test Management Tools

HP ALM, JIRA, TFS, Rally

Test Automation Tools

Selenium-Current, WebDriver-Current

Programming Languages

JAVA

Mobile Platforms

IOS, Android.

API Tools

Post man, SoapUI

Test Methodologies

Agile (Scrum, Kanban), V-Model, Waterfall

SDLC Methodologies

Agile, Waterfall

Data Bases

Microsoft SQL Server, MySQL

Professional Experience:

Bank of America, Remote Oct 2019- Present

The Bank of America Corporation is an American multinational investment bank and financial services company headquartered in Charlotte. It is the second largest banking institution in the United States, after JPMorgan Chase, and the ninth largest financial services company in the world (by revenue).

Project:

PAYM is one of the components involved in Falcon on-boarding and servicing processes. It handles low level orchestration flows with internal bank systems and external partner systems, allowing other components to operate on course-grained abstraction.

Role: Quality Assurance Analyst (Payment Merchant Services)

Responsibilities:

Test End to End flow of merchant Onboarding process by sending API request calls and validate response.

Create Merchant commerce Service(mcs), Merchant Account Service (MAS), Initialize Terminal and Shipping Order.

Test middle tier of the application by receiving response from upstream systems IOM (Order Management System) and ABPA and send calls to downstream systems e.g. CYBS, POSP, PSA and RS2.

Achievements:

Analyzed business requirements and functional documents, built test strategy document that define the test environment, phase of testing, entry and exit criteria into different phases of testing and resources required to conduct the efforts.

Run API Calls and validate backend response using Splunk tool.

Developed, executed, and maintained Test Scenarios, Test Cases for both manual and automated test environments.

Logged the errors, reported defects, determined repair priorities, and tracked the defects until resolution using ALM.

Environment: UUID Generator, HP ALM, SDLC, Splunk, SoapUI, Postman, IOM, ABPA Rs2, CYBS, PAX, POS, Node meta.

Biogen Inc, Cambridge MA June2018 – Oct 2019

Biogen, Inc. is an American multinational biotechnology company based in Cambridge, Massachusetts, specializing in the discovery, development, and delivery of therapies for the treatment of neurodegenerative, hematologic, and autoimmune diseases to patients worldwide.

Project:

Track wise Laboratory Exception implementation provides a central/ global location for managing the Laboratory related deviations (i.e., OOS, AR, etc.) and CAPA process for all Biogen locations. This implementation will include the Laboratory Exception, SME Action Plans, CAPA, and Effectiveness Checks record types.

Role: QA Analyst

Responsibilities:

Serve as a key member of software development team as the Senior QA tester on development projects for Healthcare industry clients. Performing QA testing in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations, and customer specifications.

Achievements:

Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.

Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules, and potential issues.

Leveraged developer background to communicate effectively with software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases.

Environment: Track wise, HP ALM, MS EXCEL, MS WORD, Power point, CAPA, SDLC, SOP’s, Agile, GMP’s.

Lowes, Mooresville- NC Feb 2015—May 2018

A company that operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico.

Project:

Project aims to improve the flooring install customer experience within Indiana market, by offering a seamless omni-channel solution that empowers customers, installers and sales associates throughout the full lifecycle of flooring projects. This program will set a foundation and validate the scalability of the solution to all categories and markets in future programs.

Role: QA Manual/Automation Tester

Responsibilities:

Identifying Automation Scenarios from the set of Testcases/User stories identified in cycle.

Developing automation scripts from scratch on major functionalities using Selenium WebDriver.

Running Full Automation suite for every Release and analyze the root cause of Failed scripts.

Achievements:

Saved 30% time and cost of testing by automation using Selenium WebDriver, JAVA.

Increased productivity by 20% by effectively training, leading and managing the AGILE automation team.

Achieved customer satisfaction and high quality by effective Automation testing, AGILE Processes.

Environment: Selenium Web driver, Java, Eclipse IDE, SQL, Visual Studios, HTML, XML, HP ALM, JIRA, Confluence.

Project: Implementation of a new and improved user experience that provided a new look and feel to the “top funnel” across three different screen sizes (small, medium, and large) for Lowes.com.

Role: QA/Automation Test Analyst.

Responsibilities:

Extensively automated regression and functional test suites by developing over 237 test cases, 6 test suites using Selenium WebDriver, JAVA

Implemented automation using Selenium Web driver, Java Selenium.

Used Selenium Grid to execute selenium automation suites on different platforms and browser combinations in parallel.

Achievements:

Saved 20% of testing budget by automating Regression/Functional tests using Selenium WebDriver.

Environment: Selenium Web driver/ JAVA, Oracle, JIRA, HP ALM, SQL Server, SQL, GRID, Confluence, Endeca.

Project: The goal of Product Variant Selling (PVS) is to improve the customer shopping experience by delivering a new experience and functionality to sell a product and alternate versions in a single view on list/detail/compare pages across all digital channels for all eligible product categories and products across Lowes.com

Role: QA Analyst

Responsibilities:

Developed, executed and maintained Test Scenarios, Test Cases for both manual and automated test environments.

Ensure timely and accurate implementation of test plan by managing and prioritize test assignments,

Worked on Oracle Work bench made changes in left navigations and validate the changes in API Using Post man and Rest Client.

Performed terminal testing with different networks like Mastercard, VISA, Amex and LCC (Lowes credit card) following transaction flow.

Environment: ALM, JIRA, Endeca, Rest API, Post man, My SQL, Oracle, Confluence, JAVA, Sterling, Genesis.

NCR/Retalix Nov’2013- Jan ‘2015

An American computer hardware, software, and electronics company that make self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.

Client: Delhaize America, Salisbury-NC

Role: QA Analyst/POS Tester

Responsibilities:

Executes test cases for Point of Sale (POS) software and hardware, embedded systems testing, logging bugs and communicating with developers and design leads to facilitate successful bug resolution.

Executed End to End tests on Retalix POS system and Self Checkouts using different payment methods and check discounts by adding MVP card.

POS testing using debit cards, credit cards, Gift cards, Cash, EBT card etc.

Tested various POS (Point of Sale) transactions such as payment processing, cash management and Reporting features.

Environment: ALM, JIRA, RETALIX, POS System, Self-Checkouts, Pin pads, scanner, Agile, MS Excel, MS Word.

DELL Services, Lincoln- NE March 2013- Oct 2013

Client: Blue Cross Blue Shield-Michigan

Project: A web-based claims processing, member enrollment, and billing application which is implemented at BCBS.

Role: QA Analyst

Responsibilities:

Responsibilities include detailed design and execution of testing strategies, on-going risk analysis of specific projects and execution testing to determine readiness of projects.

Performed extensive QA testing on IKA System claims module, billing module, enrollment module that provided SIT, UAT test case scenario, and cases to determine if the functionality of the application is working correctly.

Reviewed software products to ensure compliance with design specifications, quality standards, and best practices

Integration and Regression Testing by repeating execution of automating test scripts to identify errors in each modifying build.

Environment: Web Applications, Quality Center, Bugzilla, JIRA, Share Point, Remedy, IKA, SQL Server

Blue Cross Blue Shield-Detroit- MI Sep’2011 – Feb’2013

A nonprofit organization, providing and administrating health benefits to more than 4.3 million members residing in Michigan in addition to members of Michigan-headquartered groups who reside outside the state.

Role: QA Tester

Project: Implementation of Member Enrollment Process.

Responsibilities:

Achievements:

Owned the QA role throughout all projects by writing and executing tests (manual and automated), monitoring test. progress, reporting status, logging defects, tracking and testing defect fixes, retesting and delivering.

Analyzed and understand requirements, devise a test strategy to adequately cover the requirements, develop high-level test scenarios that implement the strategy, elaborate scenarios into detailed test cases.

Logged and tracked all problems as well as ideas for new functionality (i.e. new requirements) identified during system and user testing of a release in a timely manner using the designated problem-tracking tool.

Environment: Web Applications, Client Servers, Quality Center, Bugzilla, JIRA, Share Point, Remedy, VC++, Oracle, SQL Server, Windows, UNIX and LINUX.

TD Bank, Falmouth-ME Nov 2009-July- 2011

An American national bank chartered An and supervised by the federal office of the comptroller of the currency, offering banking, insurance, brokerage, and investment banking services.

Role: QA Analyst

Project: Global Payment Services: Wholesale Banking domain which deals with large corporate clients like Walmart, Macys, Home Depot and Lowes, and provide different services such as International payment processing, Trading, Loan, Foreign exchange online and Finance.

Responsibilities:

Work closely with Business Analysis, Dev Team and downstream partners to define and manage functional and business requirements.

Validated the Transactions in Flex cube in all the effected screens as the part of the end to end flow of transactions

Carried out keen analysis of functional and technical requirements to determine inconsistencies, lack of clarity and details, as well as any contradictions

Environment: Web Applications, Client Servers, Quality Center, Bugzilla, JIRA, Share Point, Remedy, JAVA.

Transaction Network Services-Tampa FL Oct’2008-Nov2009

Role: QA Tester

Transaction Network Services (TNS) has been delivering industry-leading solutions for the payments, financial and telecommunications industries since 1990.

Responsibilities:

As a web application tester analyzed the user requirements by interacting with system architect, developers and business users for Manual Testing.

Reviewed project specs and worked closely with Business Analysts and Developers for creating Test cases.

Reviewed and updated Requirements Traceability Matrix (RTM) that satisfy all required project’s test conditions.

Linked requirements to tests and defects as well as analyzed and tested defects in Quality Centre (QC).

Wrote SQL queries for database backend testing.

Environment: Web Applications, Quality Center, SQL Server, Windows, MS Office, Manual Testing.

Education:

Bachelor of Science-1998

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