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Customer Service Food Safety

Dubai, United Arab Emirates
July 28, 2020

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Kimberly Rose A. Aniciete

Al Muraqqabat Street



To obtain a position in a well established organization and with a stable environment that will enable me to make a positive contribution to it.



University of the Assumption

Bachelor of Science in Hotel and Restaurant Management San Fernando, Pampanga (2008-2013)


Holy Cross Institute

Sta Cruz, Lubao, Pampanga (2004-2008)

Work Experience

Cleopatra Dhow Cruise (Atlanta Group Companies)

Guest Relation Officer/ Crew Member ( with Solas Certificate) - Present

● Greet Guests upon arrival.

● Build and maintain positive relationships with all internal customers and gusset in order to anticipate their needs.

● Maintain a high level of product and service knowledge in order to explain and sell services to guests.

● Assists guests and escort them to locations within their seats.

● Maintain knowledge of special programs and events in order to provide recognition and respond to guests.

● Provide feedback from guests

Avari Dubai Hotel


● Deliver excellent customer service, at all times

● Assist in keeping hotel reception area clean and tidy, at all times

● Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via email.

● Administer all reservations, cancellations and no shows, in line with a company policy Cafe Iana


● Supervise the product quality, ordering and ensure the quality of goods and products

● Costing, portioning, and organizational kitchen

● Responsible in food safety sanitation and motivational program

● Handles schedules and cleanliness in counter, dining and dish washing area

● Responsible in speed of service and friendly service

● Report in grooming and fund handle

● Report all non working tools and equipments

● Monitoring dishwashing liquid, mop, and towels

● Monitoring stocks

● Submit Daily Sales Report

Alex III Restaurant

Cashier/ Receptionist

● Calculate cash to ensure if its total is correct and giving change to customers and consumers

● Deliver excellent customer service at all times

● Assist in keeping the reception area clean and tidy at all times

● Always adhere to company policies and procedures Cabalen Restaurant

Front Door/ Kitchen Assistant

● Deliver excellent customer service

● Responsible in cleaning and sanitation in the kitchen

● Monitoring food stocks

● Cook Assistant

● Making sales outside the store

● Giving flyers


Microsoft Office ( Word, Excel and Powerpoint)

Internet Browsing plus Web research skills

Cooking/ Baking

Excellent in Customer Service

Clerical/ Administrative Works

Leadership Skills

Multi tasking skills and Interpersonal Skills

Flexible and Fast Learner

Willing to be trained

Seminars/ Trainings

● Standards of Training, Certification and Watchkeeping 2010 ( Rak Port Training Institute)

● Isiah Travel & Tours

● National Service Training Programs

● Magnum Opus, The Masterpiece

● Banquet & Events Management

● Food and Beverage, Housekeeping & concierge Seminar

● Bar Exposure Program

● Sports Leisure and Recreation Program


Birth Date: October 15, 1991

Birth Place: Lubao Pampanga, Philippines

Age: 28

Height: 5’6

Weight: 110llbs

Civil Status: Single

Religion: Catholic

Language Spoken: Filipino, English, Basic Arabic

I hereby declare that the details provided above are true to the best of my knowledge. Yours faithfully

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