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Customer Service/Receptionist/Secretary

Abu Dhabi, United Arab Emirates
July 28, 2020

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Josephine Lagurin Elauria

Al rateeb st **th St. Abu Dhabi City 05 23958287 / 05 62372801


To secure a position with a stable and profitable organization, wherein my skills are valued and can benefit the organization and utilize my working experience to the fullest as a member of the team. CORE COMPETENCIES

Analytical and critical thinking ability

Problem solving capability

Customer service oriented, attention to detail and time management

Excellent oral and written English communication skills.

Excellent customer service skills.

Excellent interpersonal skills.

Can work under pressure and in a fast-paced environment.

Knowledgeable in Microsoft Office.

Customer service oriented.

Patient and open-minded.

Hardworking and responsible


Lady Guard Cum Receptionist

Dar Al Shifaa Hospital – Khalifa City A Managed by: Reem Hospital April 14, 2020 up to present (2020)

Spark Security Services

Zayed the 1st street, Abu Dhabi, UAE


Access control monitoring of cleanroom area.

Assist visitors and staff regarding access/entry pass.

Patrol buildings and grounds to prevent fires, theft and vandalism; inspects doors, windows and locks to determine level of security; ensure that only authorized personnel are admitted onto hospital premises.

Investigate incidents of unusual circumstances reported by hospital staff, visitors, physicians or patients; write incident reports and document investigative steps and results

Respond to emergency calls for assistance to control disorderly or combative patients

Assist with traffic control by keeping fire lanes, fire hydrants and ambulance entrances free of vehicles; issue parking tickets to vehicle operators who have violated parking regulations

Inspect fire-fighting equipment, pager units, bio-air packs and other security equipment; promptly report any malfunctions.

Assist motorists who become stranded on hospital property; escort visitors, patients and employees to/from parking areas

Maintain information on lost/found logs; notify individuals when items reported as missing are located; inspect outgoing parcels to prevent theft of hospital property

Issue hospital keys to authorized hospital personnel; maintain accurate log of activity while on duty

Abu Dhabi University -Abu Dhabi Campus Al Ain Road, Abu Dhabi December 24, 2018 – April 13, 2020


Responsible for access control.

Reporting any potential accidents that could affect safety and or security operations of any person or property.

Maintaining the highest possible levels of customer service of all time

Ensuring all staff, contractor and visitors are authorized to enter the premises by means of valid passes

Patrol all areas of the property and assist guests with room access.

Monitor security feeds and conduct daily physical hazard inspections

Respond to accidents and assist guests/employees during emergency situations

Defuse guest disturbances and escort individuals from the property if necessary

Conduct investigations, gather evidence, and facilitate interviews with relevant parties

Complete required shift reports and maintain confidentiality of all loss prevention documents

Perform other duties as assigned.

Customer Service Associate (Appraiser)

PJ Lhuillier Group of Companies - Cebuana Lhuillier – January 25, 2010 up to November 2018 Batangas, Philippines


Responsible in processing all the transactions of the clients

Attends to all client’s inquiries and concerns

Cater sales for clients of money remittance transactions and pawning as well.

Cross selling of our other auxiliary products such as e-load, 24K card, insurance, collection of bills payment etc.

Responsible for monitoring the movement of items in and out of the vault as well as ensuring the safety of all the items in the vault like pawned items and foreclosed items.

Handles sale, recording of non-pawnshop products.

Prepared daily transactions report.

Performs other duties that maybe assigned from time to time.

Officer in charge in the absence of the Branch Manager. Toll Teller

Skyway O&M Corporation- : May 15, 2009 – October 14, 2009 Skyway Building, Toll Operations Complex, Doña Soledad Ave., Better Living, Subd., Parañaque, Philippines


Received and made change. Operated a toll booth in a polite and efficient manner.

Maintained accountability for each transaction, equipment, supplies and funds assigned or collected during the tour of duty.

Prepared clear and concise reports of daily work activity. Quality Assurance Staff - (Legal Department)

SPi Technologies Inc -: September 08, 2008- February 05, 2009 SPi Building, Pascor Dr, Parañaque, Philippines


Generates reports the classification and quantity of non-compliance occurrences incurred by Operation on a regular and per-request basis.

Responsible for accurately entering information into the relevant systems in a timely manner whilst ensuring quality and accuracy of data.

Prepare, compile and sort documents for data entry and obtain further information for incomplete documents; update the data and delete unnecessary files.

Participates in special projects as requested, Quality-related or otherwise

Handles general administrative duties for the Quality Department and programs monitored and/or surveyed.

Performs other tasks and duties any line superior may delegate or assign from time to time. Production Operator (Back End) Lasermark, Ball Attach and Visual Mechanical Inspection NXP Semiconductors Philippines, Inc (May 26, 2005- July 30, 2008) No. 9 Mountain Drive, Light Industry and Science Park of the Philippines, Brgy, La Mesa, Laguna, Calamba City,Philippines


Skills: Certified Set- up Operator

Member: IMO Project- In- Strip- Testing


Ensure that machines work optimally during the production procedures

Set up machines at the beginning of the shift to ensure proper working order

Troubleshoot problems during machine operation

Operating Laser machines.

Ensure that regular and preventative maintenance procedures are carried out

Daily pass down communication with production lead and peers from the neighboring shift

Confirm stocks of needed materials are ready and available at all times

Ensure that machines are producing quality products by managing periodic checks on output

Wear required personal protective equipment (PPE) at all times

Operating RF scanners and other hand-held devices

Maintain and clean machines before and after each shift Production Operator (Packing) Tape and Reel- Test Operations (November 24, 2003 - April 24, 2004) and (May 04, 2004 - October 04, 2004)

Amkor Technology Philippines, Inc.

Km 22 E Service Rd, Cupang, Muntinlupa, 1771 Metro Manila, Philippines Duties

Places electrical components onto tape & reel machines for shipment to customers by following established manufacturing specifications.

Fulfilling job orders by utilizing tape and reel equipment (Tape and reel machines, peel force tester, reel counter, bake ovens, dry pack equipment

Prepare the proper paperwork and labels for the reels. Follow traveler instruction to ensure proper reel quantities are filled.

Team work and communication with fellow employees

Follow work specifications and SOP’s

Document Analyst (April, 2003- September, 2003)


Sucat, Paranaque, Philippines


Reading legal documents and being able to understand them.

Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

Generate reports and store complete work in designated locations.

Checking for errors, duplicates, or missing information.

Proofreading information and correcting it before it is published.

Running custom QA software and debugging

Creating new and more efficient techniques to increase the quality and speed of data collection, quality control, research, etc.



Course: Bachelor of Science in Computer Studies Major in Airline Operation and Procedure Philippine State College of Aeronautics

Fernando Air Base Campus, Lipa City, Batangas

Batch 2003


Taal National High School. Taal, Batangas

SY 1998-1999


Balisong Elementary School

Balisong, Taal, Batangas

SY 1992-1993


ISIP IDEA (Innovation Category) Region 3 Sports Day Second Place Tagaytay City Sport Complex

Multiple Sending Transaction October 21, 2012

Batangas Provincial Scholar (Class Honor SY1992) Year 1992 - 2003 Sponsored by the City Government of Batangas

Governor Hermilando Mandanas


e-AML Learning Course PJ Lhuillier Inc.

(Online Course) Area 305 Area Office

Lemery, Batangas, Philippines

August 04, 2017

The Anti-Money Laundering Law Act of 2001 Hotel La Corona de Lipa,

(AMLA) J.P. Laurel Pilahan, Sabang, Lipa City,Batangas April 29, 2016

Gold Appraising Workshop PJ Lhuillier Inc Convention Center Final Grade: 91% Passed Antipolo, Rizal, Philippines August 2010

Branch Operations Training PJ Lhuillier Inc Convention Center Antipolo, Rizal,Philippines

September 16-17,2010

Briefing an Airport Passenger Handling Philippine Airlines Learning Center Airline Ticket Familiarization Manila, Philippines Airline Reservation Overview February 13, 2003

Computer Hardware PhilSCA, FAB Campus, Lipa City,Philippines November 23, 2003


Date of Birth: June 06, 1982

Age: 37 years old

Nationality: Filipino

Height: 5’ 7”

Weight: 71 kilos

Civil Status: Single

Eye Vision: 20/20

Body Frame: Large

Dialect/Language: English and Tagalog

Josephine L. Elauria

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