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Administration assistant,Reservations consultant, Receptionist, Data c

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
10 000
Posted:
July 27, 2020

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Resume:

Curriculum Vitae –Nokuthula Precious Gumede

Date of birth: 23June 1993 · Email: adevul@r.postjobfree.com ·Mobile: 079-*******

Address: * ********* ***** ****, ******* Gandhi Rd,Durban 4001

PROFILE

I am a 26 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiZulu and English.

DUCATIONAL BACKGROUND

Course : National Diploma Travel & Tourism

Institution: eThekwini FET College

Qualification: Certificate

Year: 2011

Qualification: Matric

Institution: Ekupheleni Senior Secondary School

Subjects: Tourism, Dramatic Art, Life Science, English, Zulu and Life Orientation

WORK EXPERIENCE

12 March 2020- to current Reservation Consultant at Blue Water Hotel

Checking reservations activity report

Confirmation letters have been sent to guests, all info in confirmation letters is correct

Checking and responding to reservations e-mails

Ensuring all e-mails for the day are answered

Checking all website reservation are updated, such as, Booking.com,Agoda bookings,BookingButton, Safarinow

01 Jun 2016 – 10 March 2020 Reservations Consultant at Coastlands Holiday Apartment and Convention centre

Resolving guests problems quickly and efficiently

Checking reservations activity report

Ensuring all reservations have been taken correctly

Confirmation letters have been sent to guests, all info in confirmation letters is correct

Checking and responding to reservations e-mails

Ensuring all e-mails for the day are answered

Making sure e-mails are answered timeously within 24hrs

Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated

Doing weekly arrivals list in detail for marketing, including all requests and memos

Updating and following up on deposit report twice a week

Checking all website reservation are updated, such as, bookng.com and Agoda bookings

Checking waitlist daily for any changes

Checking reservations filing is done

Checking all rates and minimum stays are correct for peak periods

Year 2014 March 1 to 2015 August 01 In-service Training at Coastlands Hotels

Accommodates patrons of the hotel by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, confirming reservations.

Essential Functions using OPERA

Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit and payment for stay, assigning room keys, and arranging for escort if needed.

Answers inquiries pertaining to hotel services and amenities, registration of guests.

Takes messages and ensures their prompt delivery.

Handles all incoming calls console in a polite and professional manner.

Handles all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers.

Groups booking

Reports

Respond to guest requests in a timely, friendly and efficient manner.

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, Opera System)

Flexible and Trustworthy

Friendliness

Decision Making

Leadership and Supervision

Hobbies and Interests

Cooking

Camping

Traveling

Socializing with peers

REFERENCE

Name: Shivani Gopal

Designation: Reservations Manager Coastlands Hotels and Resorts

Contact number: 031***-**** /084-***-****

Name: Brilliant Ntshele

Designation: Reservation Supervisor at Coastlands Holiday Apartment

Contact Number: 031-***-****/ 073-***-****



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