Customer Service Executive
Resume:
Syed Amjad
E-mail : *****.*****@*****.***
Mobile : +971*********
UAE
A Professional with a Degree in Bachelors in Commerce & Computers (BCOM) with more than 5 years of experience in the Field of BANKING, QUALITY CONTROL.AND COLLECTIONS
Possess empathy for customers’ situations and expertise in identifying customer needs, communication, dealing with multicultural customers and providing excellent customer service. Track record of achieving great results and meeting set parameters of performance. Seeks new responsibilities irrespective of reward and recognition and highly effective in public interaction and client relations. Devoted to providing quality service. Willing to learn and seeks new responsibilities irrespective of reward and recognition.
Strengths
●Analytical and questioning, strives for quality
●Strives for quality and applies discipline towards
optimising performance.
●Self-aware - always seeking to learn and grow
●Excellent Communication Skills
●Team Handling
●Tact to deal with multicultural customers
Education
●Bachelor Degree in Commerce & Computers (B.com) Osmania university
areas of Expertise
Receivable/Collection Management
●Excellent knowledge in Field Credit Collection.
●Reviewing delinquent accounts & portfolio to control collection, visit customers
●Identifying high-risk Cards & implementing result oriented collection plans to manage delinquency within
Pre-set norms.
●Handling high value fraud cases / defaulters / insolvent clients & initiating appropriate legal actions.
●Managing the process of settlement ensuring approval for all settlement accounts, maintaining settlement
trackers.
●Locating Skip customers using various tools available with the help of the Skip tracing.
●Enhancing normalization & recovery rates to ensure continued profitability of business & improved
Processes to ensure efficiency in customer contact & recovery techniques.
Team Management
●Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations &
Meeting of individual & group targets.
●Preparing the MIS of the team for management to check the individual collector performance.
●Creating & sustaining a dynamic environment that fosters development opportunities & motivates high
Performance among team members.
●Provide value added customer service to clients and coordinate with management.
●Assess the urgency and importance of situations and take appropriate action.
●Respond to customer enquiries and problems by providing information or directing requests to others who
Can supply the necessary information or service.
●Serve as liaison between the customer and various internal departments.
●Furnish prompt, on time and efficient service to clientele with high level of accuracy.
●Consistently demonstrate high quality, result driven, prompt and professional customer service which
Results in customer satisfaction, loyalty & retention.
●Handling the Team and the team data to provide the best results.
●Deal with multicultural clientele; resolve their complaints through effective problem solving.
●Contribute to the establishment and development of organization goodwill/ reputation by giving good
Results on Quality of the Business.
●Offer and extend services in accordance with company standards and practices.
Proven Job Role
1)Noor bank (Dubai, UAE)
Collection Executive (Risk Management)
January 2018 to till date.
Working as a Collection Executive for Noor bank
Handling multiple products in credit collection
Followed up on delinquent customers.
Managed Collection Reports and handled calls.
Handled sending standard letters to un-contactable customers.
Formulated progress report and analysed collection MIS.
Monitored and minimized delinquent accounts.
Ensured all payments and credit clearances are made on time.
Reviewed current work flow to recommend necessary changes.
Implemented various methods to optimize operational efficiency.
Created professional and friendly environment to ensure efficient service to customers.
2) MAJID AL FUTTAIM FINANCE (Dubai, UAE)
Collection Executive (Risk Management)
November 2014 to Dec 2017.
Worked as a Collection Executive for NAJM Credit Card BKT-1 portfolio
Managed Collection Reports and handled calls.
Handled sending standard letters to un-contactable customers.
Formulated progress report and analysed collection MIS.
Monitored and minimized delinquent accounts.
IT Skills
●Internet
●Windows
●Excel
●MS Outlook
●MS Word
Personal Details
Nationality : Indian
Date of Birth : 29 December 1991
Marital Status : Single
Visa Status : Resident Visa (Company Sponsored)
Passport Number : L2211401
Driving License : YES
Languages : English, Hindi.
References : Available upon request
Personal Interest : Reading Books Listening to Music & Playing Cricket
I declare that all the information above is true to the best of my knowledge.
Place:
Date: (Syed Amjad)
Contact this candidate