Sales Customer Service

SYED FAWAD ALI

OBJECTIVE

To be absorbed in a dynamic and reputed organization in order to achieve sustained growth & recognition and to be a contributing team member where my abilities and experience in the Customer oriented field can be a significant factor in helping to achieve the company’s goal. PROFFESIONAL EXPERIENCE

Emirates Dnata, Dubai, U.A.E. From Oct. 28th 2013 to till date To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata high service standards. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation

(ICAO) and Local Airport Authorities.

Company Profile: Dnata is the largest supplier of air travel services in the Middle East, with services also located internationally. Dnata is made up of three foundational divisions, Travel Services, Cargo and Ground Handling. Within these divisions are many specialist brands and business systems, including online booking and cargo websites. Dnata’s ground handling division operates at 20 airports in nine countries worldwide. Duties & Responsibilities

Display excellent customer service skills, team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments.

Ensure excellent discipline and grooming standards are displayed at all times while on duty.

Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.

Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.

Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Generate a list of pending requests from DMIS to analyse advance work load profile.

Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.

Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors, young passengers, wheelchair, elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers.

Allocate manpower (attendants, buggy operators etc.) as per the various obtained requests (wheelchair assistance, lounges) thus ensuring timely boarding of the passengers and planning of sufficient manpower at all times to cover the service needs.

Ensure effective communication with the passengers and the senior management and update if any flight or service delays is anticipated

Chalhoub group, Dubai, U.A.E. Dec 10, 2010 to Sept. 28th 2013 Harvey Nichols Debenhams-MOE

Customer service and Retail Executive (Christian Dior)(Paris Gallery) Company profile: Representing a portfolio of over 280 luxury brands, a presence in 14 countries and the management of over 350 retail outlets, a passion for building brands in our very essence. The group partners with prestigious houses such as baccarat, Christophe, Christian Dior, Louis Vuitton and Nina Ricci, to name only a few.

Roles and responsibilities

Achieves sales targets

Create ways to achieve sell through targets e.g. on counter Special Events

Ensure customers are treated professionally at all times/Service excellence Sales experts

Recruit new customers to the brand

Monitor competitor brands

Monitor counter sales on a daily/weekly/monthly basis Build and maintain customer relationships with counter staff and retailer Monitor and manage min/max stockholdings

Submit all sales required info timeously

SALAM STORES & STUDIO L.L.C, Dubai, U.A.E. Nov. 3rd 2007 to Nov. 2nd 2010 Debenhams/Areeji/Harvey Nichols-MOE

Counter Manager / Sales Consultant (Estee Lauder Group) Roles & Responsibilities

Building Customer Portfolio: Offer highest level of customer service and maintain the customer profile for future contacts and telephones customers. For follow-up on product usage and to introduce new lines.

Merchandising: Maintain the visual standards of the counter by proper Merchandising, Cleanliness and hygiene.

Stock Controlling: Ensures Adequate quantities of stock are available by placing orders with the warehouse, Manages quarterly stock takes to determine stock levels.

Promotional Activities: Take overall responsibilities for promoting the counter to create newness and to attract customers.

Sales Monitoring Reports: Organizing and maintain the files to prepare relevant reports. Review the daily / weekly and monthly reports to analysis the performance of counter.

Product Knowledge & Selling: Ensures detailed personal knowledge of all products to effectively respond to customer queries, ensure no opportunity is loss to link sales and increase profitability. MOBILINK PAKISTAN, Karachi Pakistan MOBILINK June 2005 to May 2006 Customer Service Officer

COMPANY PROFILE: Leading name in Telecommunications, operating an impressive portfolio of over large brands from all over the world The largest cellular company in Pakistan

Maintaining and assisting sales and merchandising the range of products assigned.

Liaising with potential inquires of customers and assisting them.

Indoor Sales and warehouse support activities.

Ensuring at all the times highest standard of quality and techniques of customer handling skills are maintained through out the duty timings.

Interact with many specific corporate cultures and personalities of a corporation. Employee Housing Society Sindh Government June 2006 to June 2007 Data Operator

During my professional tenure with reputed organization, I had the privilege to explore different methodologies and techniques to shift my career potentials curve to new heights.

To ensure that all data entrees are enter properly and up dated in the system

Maintaining reports, analytical findings and forwarding all the relevant feedback to the management.

Handling the Data of Society

ACADEMIC QUALIFICATION

Board of Secondary Education Karachi, Pakistan June 2007

Inter Commerce-Intermediate from Govt. Commerce College, Karachi. ACHIEVEMENTS

Awarded as well qualified consultant in customer service from clinique (U.S.A) LINGUISTIC SKILLS

Fluent in English, Urdu and Hindi with proficient in Read, Write and Speaking skills

Good Communications skills in Persian & Arabic Read & Write. COMPUTER LITERACY

LEARN BASICS – COMPUTER COURSE.

MS EXCEL / MS WORD / POWER POINT & PRESENTATION

MS OFFICE 2000 / XP.

VISUAL BASIC

INTERNET / EMAIL

PERSONAL DETAILS

NAME : SYED FAWAD ALI

DATE OF BIRTH : 3rd April 1989

VISA STATUS : Employment

NATIONALITY : PAKISTANI

MARITAL STATUS : SINGLE

Driving License : Valid UAE Driving License

E – MAIL :

CONTACT Nos. : +971**-******* +971**-*******

INTERESTS

Swimming, Listening to Music are my all-time passions, I am always keen of making friends and learning about different traditions and cultures.

PERSONAL PROFILE

Possess a Pleasant disposition nature, Flexibility, Organizational skills, Personal Accountability, interpersonal skills, NO ego, Integrity, Resolution skills, Ability to take Directions, Confident, Approach to Professionalism, Creative, Versatile in my work methods and Determined to work to the best of my ability.

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