Membership Manager
Resume:
SKILLS
Windows Operating Systems
Windows XP, Windows Vista & Windows 7
Knowledgeable of 3 most commonly used windows OS that are vital for effective data handling and processing Software Programs
Microsoft office 2007, Oracle JD Edwards Enterprise One, Quintic System
Comprehensively adapted to different capabilities and effectiveness of Microsoft Word, Excel, Powerpoint, and Outlook.
Knowledgeable in manipulating database management
systems such as JDE One which is mainly used in scheduling and extracting data and records necessary for proper scheduling
Knowledge in ADP Payroll, Service Trade and Service Channel.
Knowledge in Skyware Hospitality Solutions
MARIBEL
BERNABE
ABBAGO
PROFILE
18+ years of experience in planning,
scheduling, and crew management in
Royal Caribbean Cruises Ltd.
Result-oriented. Strong with
quantitative and qualitative
problem-solving, as well as
prioritization.
Exceptionally professional and
accomplished office management skills
applied across diverse sectors,
including medical/health, banking,
immigration, fire safety, cruise industry,
and e-commerce.
CONTACT
PHONE:
ADDRESS:
65 Ridge Ave, West Orange
New Jersey, 07052
EMAIL:
*************@*****.***
EDUCATION
Asian Institute of Maritime Studies
June 2015- March 2018 - undergrad (Thesis)
Masters in Maritime Administration
(Major in Crew Management and Port Operations)
University of the Philippines (Diliman)
Oct 2015- Oct 2017
DEL Extramural Language Courses
German Language
MTC Academy
June 2006- Dec 2006
Medical Transcription Course
University of Iloilo
SY 2003- 2006
Juris Doctor (Doctor of Jurisprudence)
Asian Institute of Maritime Studies
SY 1994-1998
Bachelor of Science in Customs Administration
Top 3 of graduating Class
Saint Catherine Academy
Secondary Education
Holy Family Parochial School
Primary Education
Short Courses
Computer Technician Course (6 months)
Medical Transcription Course (6 months)
WORK EXPERIENCE
Zoological Society of New Jersey- Turtle Back Zoo
March 12, 202- Present (Part Time Thurs-Sun 9:30am-5:00pm) Membership Service Manager
Manage Member Services Representative by making sure they are trained on all policies, procedures and processes. Create and Manage schedules for Membership Services representative
Forecast staff needs to accommodate fluctuating demands. Fill-in for call outs and as demands warrant.
Address feedback and complaints and escalate as necessary. Working with the Membership Director, interview and hire Member Service Representative.
Serve as liaison between organization and third party database and fulfillment materials.
Provide regular reports to Membership Director.
Meet established deadlines
Other duties as assigned.
The Avenue Hotel (West Orange, New Jersey)
Oct 11, 2019- Present (Part time Mon-Wed 10pm-7am) Night Auditor
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day Verify that all EOD work has been performed by other departments Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare guest bills for next-day checkouts and process reservation cards
Balance cash drawers and record receipts
Nelbud Group Services (Saddle Brook, New Jersey)
July 25,2018- March 05, 2020
Regional Scheduler Coordinator (New York / North New Jersey) Managed daily/weekly/monthly scheduling of 8 trucks (20 employees)
Ensuring trucks are maximizing their revenue
Working closely with the Regional Manager, Area Manager/Night Service Manager to get everything accomplished.
Process weekly crew Payroll, timesheet and handle branch revenue and expenses.
Taking care of all customer complaints when need and resolving day to day questions from customer
Process Invoice, work orders and PO for all customer Prepares daily, weekly and monthly revenue report
Royal Caribbean Cruises Ltd. (Manila ROHQ)
May 15, 2016- June 08, 2018
HR Planning Analyst/ Scheduling Specialist- Fleet Operations Managed scheduling and rotation of New Build Ships and Oasis Class Ships consists of more than 2,000 crew members Access and update the schedule in order to optimize performance of the service. Includes categorization and prioritization of requests of crew member and HR counterpart onboard. Analysis of data to ensure the appropriate rotation and balance for long term planning Establishing and maintaining effective communication wide a wide range of people at various levels within the company, crew members and HR onboard.
Identify issues/risks associated with any element of the workforce planning cycle and its supporting data, suggests appropriate improvement strategies to support these issues.
Produce and analyze the variances between the forecasted demand and resource availability to establish the accuracy by which demand is being forecasted and resource being allocated. First Maritime Shared Services, Philippine Transmarine Carriers Royal Caribbean Cruises June 22,2013- May 15, 2016
HR Scheduling Specialist- Fleet Operations
Handles scheduling and rotation of New Build Ships consist of more than 2,000 crew members (Quantum, Anthem and Ovation of the Seas.
Access and update the schedule in order to optimize performance of the service. Includes categorization and prioritization of requests of crew members and HR counterpart onboard. Analysis of data to ensure the appropriate rotation and balance for long term planning Establishing and maintaining effective communication wide a wide range of people at various levels within the company, crew members and HR onboard
Identify issues/risks associated with any element of the workforce planning cycle and its supporting data, suggests appropriate improvement strategies to support these issues.
Produce and analyze the variances between the forecasted demand and resource availability to establish the accuracy by which demand is being forecasted and resource being allocated. Nexus Immigration Services (Australia- Canada- New Zealand Migration Services)January 2013- June 2013
Team Leader
Responsible for day to day operation.
Supervise Consultant and OJT with emails and calls. Monitor Daily output and Client Status.
Check and organize Client Travel documents.
Accenture BPO (Mandaluyong/Eastwood)
January 11, 2010- December 2012
Medical Transaction Claims Analyst
Processes Health Claims (Blue Shield/Blue Cross)
Approves or denies claims
Knowledgeable of multiple products
Prepares daily end of day reports, including daily team and individual production, quality, and highlights of the day Monitors and updates the team’s daily production
Takes charge in claims inventory
Takes charge of the team in the absence of the team lead Communicates with the team’s on shore counterpart for process updates and calibration.
MLB Work@Home
March 2006- May 2013
Country Manager
Responsible for bidding on freelancer.com site for E commerce project, Data Entry, Transcription, Virtual Assistant and Website maintenance
Supervise and monitor rotation for 98 home base staff on a 24/7 schedule
Prepare payroll, cash advance and incentive bonus. AsiaTrust Bank
April 2001-June 2003
Customer Service Officer/ Teller
Dunkin Donuts
May 2006- Feb 2008
Cashier
SEMINARS AND TRAININGS
Philippine Naval Reserve Officer Training Course (1994-1998) Self Leadership Training, Patrick Ortañez, Central Projects, Project Neptune, Accenture Philippines
(February 2011 – March 2011)
Awards and Recognition
Commodore Awardee 1st Quarter 2018 (Royal Caribbean Cruises Ltd)
Employee of the Year 2016 (FMSS shared Services, PTC, Royal Caribbean Cruises Ltd)
Most Intelligent (MOCC graduation, Philippine Naval Reserve Officer Training Course)
Dean’s Lister (AIMS SY 94-98)
PERSONAL INFORMATION
Birthdate: March 26, 1977
Civil Status: Married
Religion: Roman Catholic
Languages: Filipino and English
REFERENCE
Ms. Zizi Faroun
email: *******@****.***
Senior HR Manager Shipboard HR Strategy & Services Royal Caribbean Cruises Ltd.
Zarina Ribano
mobile:+63916.646.0842
email: *******@****.***
Team Leader
Royal Caribbean Cruises Ltd Manila ROHQ
Contact this candidate