Manager Store

Objective

I am an expert communicator with the ability to drive results through team collaboration. A brand ambassador intuitively guided, organized, detail oriented and can manage multiple projects simultaneously. I am ready to take the ball and run while managing time wisely and prioritizing tasks and projects. I am deeply committed to an exceptional customer experience via passion, proactive problem solving and operational efficiency. Experience

24 Seven, Interim Manager 2019 – Present

Court and Rowe Boutique Manager

• Managed, oversee and executed set up of Proof of Concept

• Established back of house and overall store operation procedures

• Responsible for hiring, scheduling, training and budget management

• Product training to maximize employee brand knowledge and enhanced client experience

• Monitored KPIs, mystery shop results, and development conversations to feed back to the Director of Retail

• Partnered with Brand Director to ensure adherence to blueprint merchandising

• Liaison with event and brand partners

Tommy John Merchandise Coordinator/Pop-Up Store Manager

• Create and manage seasonal line sheets for women’s intimates and ready to wear

• Weekly business analysis of ecommerce top sellers for cross department sharing

• Managed organization and stock levels of sample closet for marketing and photoshoots

• Assist on product assortment and merchandise display in preparation for store animations

• Responsible for overall operation of Chicago Pop-Up Fendi Client Advisor & Brand Ambassador

• Achieved all Client Advisor KPI and CRM requirememnts

• Enhanced client experience via brand history, product knowledge and partnering with peers/management

• Assisted clients with navigation at multiple Fendi Concession points

• Assisted with merchandising and visual display in preparation for pop-up animation

• Performed all store maitenanance and in-store operations as requested Chanel, Boutique Manager 2017 - 2019

• Concentration in driving results for handbags, small leather goods, watches and fine jewelry

• Executed six collection buys for 2018, resulting in profit of 22% Y.O.Y.

• Manage boutique profitability via P&L including controllable expenses such as payroll, supplies and shrinkage

• Collaborates with the buying team to deliver product training on a consistent basis to maximize employee knowledge of seasonal product and ability to sell.

• Consistent delivery of new employee induction, product training, selling ceremony and learning initiatives

• Conducted training based on KPIs, mystery shop results, and development conversations, to feed back to the Training Director

• Partnered with Retail Operations to ensure retail policies and process training are adhered to by all team members

• Worked with Internal Communications Editor to ensure clear and consistent messaging around retail and online channel

• Brand Ambassador in the Metropolitan DMV for all networking events and new client acquisition Rent The Runway, Operations Manager 2014 - 2017

• Achieved assigned monthly and annual sales goals (including KPI’s and other metrics)

• Coached and developed team in selling, wardrobe styling and client development

• Delivered an unparalleled customer experience

• Monitored loss prevention and inventory management policies, ensured team adherence

• Ensured team comprehension of all communication and training of services, programs and products

• Integral in development of stylist training tools and “white glove” appointment model

• Enforced and maintained excellent housekeeping and presentation standards of showroom

• Responsible for weekly sales and customer leanings recap to support inventory planner with merchandise selection

• Supported the Regional Training Director with conception, planning and delivery of companies first retail conference

• Ambassador, built successful partnerships with, colleagues, local community and charities

• Media Liaison providing fashion expertise for local and global channels (ACCESS HOLLYWOOD, FOX, ABC, NBC)

Garde Robe, Luxury Wardrobe Manager 2007 - 2014

• Managed wardrobes for celebrities, royalty and New York tastemakers

• Responsible for archival preservation for design houses Carolina Herrera & Oscar de la Renta

• Created detailed itemization and photographed wardrobe for cyber closet or portfolio

• Executed in home wardrobe edit, closet organization and personal shopping

• Liaison for consignment and charity partners

• Provided luggage free travel for domestic and international destinations

• Brand Ambassador responsible for networking, field presentations and media content Skills

Inventory Planning, Business Analytics, Visual Merchandising, Branding, Project Management, Event Planning, Team Management, Outlook, Mac and PC Knowledge, PowerPoint, Excel, Digital Photography/Photoshop, Personal Shopper, Closet Organization, Fashion Styling, Garment Care and preservation.

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