Manager Assistant

Fhenel Andrada

Novaliches Quezon City

Mobile: +63-961******* Email: ***********@*****.***

Curriculum Vitae

Personal Information

Name: Ma Fhenel E. Andrada

Date of Birth: 03 / 15 / 1982

Place of Birth: Quezon City / Philippines

Nationality: Filipino

Marital Status: Single

Personal Profile

• A highly motivated, enthusiastic team player in the field of hotel and restaurant management, focusing on operation, administration and hospitality

• F&B Professional with over 15 years of experience in 5* hotels in the Philippines and the United Arab Emirates

• Trained in budgeting, forecasting, cost calculation and beverage menu planning

• A pro-active and innovative person with a hands-on approach to get the job done calmly in a fast-moving, demanding and target-driven environment

• A strong degree of initiative and motivation and be able to take a flexible approach to work

• Over 7 years’ experience in the aviation industry as onboard Food & Beverage Manager

Professional Experience:

Etihad Airways

Abu Dhabi, U.A.E May 2013 – June 2020

On-Board Food & Beverage Manager

• Delivers authentic interaction with guests at all time, acknowledging Etihad Guest members and delivers product and service in Business Class and First class as per guidelines promptly

• Managing service recovery issues effectively and utilizing all available resources

• Promoting duty-free to guests if applicable and proactively seeks to achieve ancillary revenue for the company

• Accountable and responsible for ensuring all required documentation is Consistently completed to the required standard and submitted within the Expected timeline

Fhenel Andrada

Novaliches Quezon City

Mobile: +63-961******* Email: ***********@*****.***

• Provides Cabin Manager with feedback on FJ cabin crew on the following:

-Recognizing consistent strong performance

-Coaching and development

-Underperformance

• Managing guest satisfaction and handling the guest complaint and ensuring all necessary documents are submitted within the timeline

• Obtain the required pass mark for any knowledge test taken such as General Safety, Aircraft trained ( A330, A380, B777, B787 ) and First Aid

• 100% compliance with all Safety & Security Procedures 5* Beach Rotana Hotel & Resort

Abu Dhabi, U.A.E Dec 2012 – April 2013

Assistant Outlet Manager

Indigo Restaurant (Contemporary Indian Cuisine)

Award-winning Restaurant (2012 Time Out Abu Dhabi & What’s on award) Assistant Outlet Manager Sept 2012 –Nov 2012

Essence – All Day dine-in

• Attending daily beverage meeting and update the Management for the monthly promotions and the sales track of all the beverages

• Identifying training needs and propose training plans in correlation with the Outlet Manager to maintain professionalism

• Plan and conduct on and off-job training regularly to achieve service standards and knowledge of the Colleagues

• Resolve Guests complaint directly or consult with the Outlet Manager to maintain Guest satisfaction

• Overall in charge of maintaining HACCP regulations and monitoring the cleaning standards in the Outlet and maintain all service equipment as per Hotel standard 4* Mövenpick Hotel

Dubai, U.A.E March 2012 till June 2012

Restaurant Manager

WokIn Restaurant (South East Asian Cuisine)

Spiritz Bar

• Communicating properly to Assistant Restaurant Manager in regards to daily training of the team

• Coordinating with the Executive Chef in regards to setting up for the Wokilicious Brunch and Sushi Night

• Weekly meeting in the PR manager to ensure to have proper communication in regards to the promotions of the outlet

• Responsible for dealing with African & Eastern liquor company to ensure to have a smooth flow of beverages stock and other equipment for the outlet

• Dealing with Chief Concierge to ensure the WokIn Restaurant is properly market to Concierges of other hotels

• Managing the Spiritz Bar to have a smooth flow of operation Fhenel Andrada

Novaliches Quezon City

Mobile: +63-961******* Email: ***********@*****.*** 5* Intercontinental Hotel

Dubai Festival City, U.A.E Nov 2011 till March 2012 Assistant Bar Manager

(Outlet in charge - Vista Lounge & Bar, Eclipse Bar) Assistant Restaurant Manager April 2011 till March 2011 Anise Rest, All Day Dine-in, Interactive International Cuisine

• Assisting the Restaurant Manager on the daily operation of the restaurant

• Conducts daily briefings and other meetings as needed to obtain optimal results

• Assists the Restaurant Manager in developing training material following the guidelines, implements training plans and developing strategies, procedures and preparing the yearly F&B budget

• Monitoring the stocks of all f & b material and equipment and ensures that service requirements are met.

• Maintain the consistency of coffee/tea service at the lounge & bar

• Monitoring the beverage cost up to 23% as per the budget Intercontinental Residential Suites,

Dubai Festival City, U.A.E July 2010 to March 2011 Assistant Restaurant Manager (Outlet in charge)

Mezzaluna (Awarded as Authentic Italian Restaurant 2010), Room Service & Level 17 Bar

Bar Supervisor June 2009 to June 2010

Level 17 Bar (Pre-opening team )

• Reporting directly to Food & Beverage Manager regarding the entire food & beverage operation in the Residential Suites

• Responsible for budgeting and forecasting

• Performing related duties and special projects as assigned and submitted on or before the deadline

• Controlling and analyzing the following:

-Presentation of f & b products.

-Conducting training as per S.O.P guidelines

-Coordinating with the Cost Control with regards to inventory

-Guest satisfaction and Marketing

• Coordinating with Front Office Director in regards to amenities to be placed in all apartments before arrivals of the guest

• Coordinating with Guest Experience Manager and PR Marketing in regards to guest profiles, monthly residence cocktail party and food & beverage promotion Fhenel Andrada

Novaliches Quezon City

Mobile: +63-961******* Email: ***********@*****.*** Intercontinental Hotel

Dubai Festival City, U.A.E Sept 2007 - June 2009

Captain, (Pre-Opening Team)

Vista Lobby Lounge and Bar

Habtoor Grand Resort & Spa,

Dubai. U.A.E June 2005 - Aug 2007

Waitress, Hostess and promoted as Captain (Pre-Opening Team) Luciano’s and the 25th ( Fine dine-in)

New World Renaissance Hotel

Makati, Philippines Feb 2003 - July 2003

Waitress (Banquet Service)

Mandarin Oriental Hotel

Makati, Philippine April 2002 - Sept 2002

Waitress (Banquet Service)

Educational Background

School BS Hotel & Restaurant Management

La Consolacion Mediola, Manila June 1998 - March 2002 Qualifications Food & Hygiene Certificate, HACCP Supervisory level Tonino Lamborghini coffee training

Customer service training

Familiar with Micros

Professional bartending training at Fling academy

Micros

Microsoft Office (Word, Excel. PowerPoint)

Languages Filipino: mother tongue

English: fluent (verbal & written)

German: A1 Level

REFERENCES:

Available upon request

Contact this candidate