Front Desk Medical Assistant
Resume:
Ashley Tameling
Port Tobacco MD. 20677
Cell: 502-***-**** Home: 240-***-****
**********@*****.***
Objective: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Highlights and Qualifications:
● Accounts Receivable for Medical Office
● Twelve years in customer service
● Public Relations skills
● Knowledgeable in Microsoft Word, Works, Excel, Powerpoint, and Google Docs.
● Knowledgeable in Managing a front office
● Hippa Compliance
● Care Coordinator Trainer
● Knowledgeable in medical terminology
● Team Lead Experience
● Insurance Verification, Authorization, denials and retro-authorization experience
● EOB experience
● CPR certified
Work History:
2019-2020 Norton Orthopedic Institute Clinic Coordinator: As a clinic coordinator I would oversee and supervise the medical assistants. As well as handling any disgruntled patients. My day to day responsibilities included ordering supplies and checking inventory expiration dates on the supplies. Overseeing employee callouts. I would make the schedule for the MA’s in office. I would also Fill in for the medical assistant if needed. Interviewing new hires. Setting up attorney depositions and invoicing them out. In addition I was trained in infection prevention for Injection preparation. Sending Rx refills to physicians. Running kasper reports for controlled substances. 2012-May 2019 ProRehab Physical Therapy Team Lead/Admin and Care Coordinator: I oversaw 10 offices and would often interview new hires and set up all their onboarding paperwork and website portal info. I often sat in on 90 day reviews. My coworker and I shared training duties. We were also available to all front desk to answer daily questions. Billing issues, authorization questions and appeals. I also followed up on claim denials with insurance, workmans comp and motor vehicle. I prepared lien letters for attorney and patient signatures. I sent out all medical records request and logged them in a spreadsheet. Audited all front desk daily collections and percentages. These daily collections/ arrival and cancellation percentages were tracked in excel spreadsheets. I also tracked plan of cares and made sure to receive the referring physician's signature timely. Also tracked and obtained Physical Therapy orders for patients. I am experienced with outlook as that's who our email was through. I also Held zoom meetings weekly to discuss arrival and cancellation percentages and any updates regarding front desk procedures and Insurance changes or policy changes within the company.I was also the lead for EMG verifications and scheduling. Data entry is a huge part of this job as well. So I often performed chart audits on front desk staff. The audit consisted of personal information, insurance information and verification information. The copay and deductible amounts needed to be entered correctly to assure we are collecting the correct amounts as this is imperative for front desk floaters. I also floated and covered for front desk as needed. While working front desk I would schedule for 2 to 4 physical Therapists. I was also responsible for Insurance verification, Visit Authorization, Aging,Collections, Taking payments (old and new). Scheduling, Answering the phone, Running weekly stat reports. Ordering office supplies,Coordinating Inservice's. 2011-2012 Kentuckiana Material Handling Louisville, KY Receptionist: Job duties included answering a multi phone line, receiving purchase orders over the phone along with entering them into the computer and Peachtree as well as updating customer information in Peachtree. I would handle the mail, Accounts receivable, and payroll. I also oversee the collections department. 2010-2011 Wolf Printables Louisville, Ky Office Manager: I answered a multi-phone line, receiving purchase orders over the phone and in person, along with entering them into the computer. I handled the Payroll and scheduling, along with building and improving customer files, filing and making collection calls, also entering invoices into the computer and assisted the owner in billing. I handled large sums of money while cashing customers out and giving them their orders.
2009-2010 Kentucky Eye Care Louisville, KY Ophthalmic Technician: I Escorted patients into an exam room, Went over Patient history forms, updated any new information and updated medication list. Performed eye exams, checked pressures, dilated patients and performed visual field testing. I also assisted in medical records, filing, and reception. Education:
Bardstown High School June 2004
General Diploma
Spencerian College June 2008
Massage Therapy Program
Kristine Marshall-Norton Orthopaedic Supervisor
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Jill Stump-Prorehab Physical Therapy Clinic Director 859-***-****
******@***********.***
William Miller-My Old Ky Home Country Club Manager 931-***-****
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