Customer Care Assistant

Curriculum Vitae

BRENDA AKINYI OTIENO

P.O.BOX **23-20500 Mobile Number 070*-***-*** Email: **********@*****.***

PERSONAL BIO-DATA

Nationality: Kenyan

Age: 27

Religion: Christian

OBJECTIVE: To find a job that suits my career prospective, in a working environment that is friendly and allows growth in all ways.

HIGLIGHTS OF QUALIFICATIONS

oA motivated self-starter, able to quickly grasp issues and attend to details while maintaining the view of the big picture.

oExpert in juggling multiple tasks and achieving on time completion.

oCreative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

oA clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives.

PROFESSIONAL EXPERIENCE

2020 January - Present Loan officer

Platinum Credit

oDoor to door marketing to potential clients and making presentation to clients about the company products

oClosing actual deals and lending to clients who qualify for the loans

oPortforlio management, solving customer queries and making follow ups to ensure clients pay their loans within the required period.

2019 March -2019 June Loan Officer

Inuka Africa

oAs a loan officer, my major role was marketing to prospective customers, training them about the company products and making the final sale

oMaking follow ups after sales are closed and ensuring loans are disbursed on time and payments done as per the agreed schedule.

oConducting recoveries on overdue loans and ensuring the PAR is at less than 5%.

2017 June- 2018 June Credit Officer

Equity Bank Kenya Narok Branch

Credit Officer

oAs a credit officer in group lending department, i handled a portfolio of fifteen groups, ranging from women group, youth groups to mixed gender groups where i provided them with general record keeping literacy, financial management literacy, leadership skills and entrepreneurial skills.

oCarried out sales and marketing by visiting business to business and making clear presentation to potential customers on the loan products the bank offered .

oVisited each group at least once per week and ensured discipline was maintained in both saving and loan repayment by the group members.

oEnsured thorough customer appraisal of customers before lending to them to establish the purpose and also after lending to them to ensure that the funds were utilised for the purpose they were borrowed for.

oMaintained a quality loan book of 8 million with a PAR of below 3 as at the time of my exit.

2012 January - 2012 August - Assistant StoreKeeper

East African Growers Limited WILHAM

Assistant Storekeeper

oProvided continuous and high quality support to Farmers Coordinator. Recorded all delivery of products transported to the Jomo Kenyatta International Airport from Narok Region Farmers.

o Visited respective farms and collected data, recorded major farmer activities in the respective files and prepared farm records for audits and inspections.

oEnsured all farmers files are available and well-kept in each farmer’s office.

oMaintained inventory records and ensured farm equipments are in good and working condition.

Additional experience includes:

2011 January- June

M-PESA Assistant Agent, Robby Tech Communications Narok

Carried out daily transactions of deposits and cash withdrawals and recorded them. Also provided customer care services such as simcard registrations and requesting for reversals for wrong transactions.

ACHIEVEMENTS:

Recruitment of over fifty new members during my time of service and growth of the group loan book by 8 million in one year.

Exemplary results in internal audits on records by the company internal auditors who recommended my work.

Increased number of transactions per day in the M-pesa and subsequent increase in monthly commission for the till.

EDUCATION AND TRAINING

2012- 2016: BACHELOR OF COMMERCE- Procurement and Supply Chain Specialization., University ofNairobi,School of Business Lower Kabete Campus. Attained a First Class Honours.

2007-2010: Kenya Certificate of Secondary Education, Karima Girls High School, North Kinangop District, A-, 76 aggregate points.

1999-2006: Kenya Certificate of Primary Education, Milimani Primary School, Naivasha District, 370 marks.

Additional Training includes: NMCS (National Movement for Catholic Students) Preferential option for the poor training.

HOBBIES AND INTERESTS

Freelance writing

SKILLS

Auditing

Sales and marketing

Customer service

Microsoft word

Microsoft excel

REFEREES

1.Edward Karaya

Branch Growth Development Manager

Equity Bank Kenya

Narok Branch

Mobile: +254*********

******.******@*****.***

2.Kennedy Irungu

Branch Credit Manager

Equity Bank Kenya

Narok Branch

Mobile: 076*******

******.*********@*****.***

3.Mwenda Kashu

East Africa Growers Limited (EAGA)

Narok District

Mobile: +254*********

************@*****.***

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