Store Manager Sales
Resume:
Rahul Sharma
Store Manager bringing strengths in sales, service and team leadership demonstrated
by 11 year career history in retail environments. Consistent record of increasing sales, cutting costs and developing exceptional front end teams. Skills
Budget development
Merchandising
Coaching and mentoring
Decision-making skill
Client account management
Relationship building
Inventory management
Work History
2015-12 - 2020-02 Store Manager
Home Centre, Landmark Group, Doha, Qatar
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles. Generated repeat business by developing and maintaining strong team of 64 employees devoted to customer service.
Surpassed Annual sales target with 102% goal attainment and Asmak
-leading sales revenue.
Implemented Operational controls designed to reduce overall shrinkage levels to less than 1%.
Maintained customer satisfaction 85% while handling Furniture and Home Furnishings product returns quickly and professionally. Hired, trained and supervised retail team members bringing in 88 Million Qatari Riyals annual revenue.
Grew company sales Number 4.5% by devising strategic promotional plans capitalizing on changing market conditions.
Ambala, HR, 134003
*****.******@*****.***
2010-12 - 2015-11 Assistant Store Manager
Big Bazaar, Future Retail Ltd, New Delhi, Delhi
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Completed monthly and quarterly MIS reports for senior management. Coached 42 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 88%. Assisted Store Manager in meeting standards for customer service and quality.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Walked through store areas every Week to identify and proactively resolve issues negatively impacting operations.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
2008-09 - 2010-11 Team Leader
Bharti Retail Ltd, New Delhi, Delhi
Led and developed management team of 10.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs. Trained newly hired Team Members in upselling techniques, Cross selling, bolstering job expertise within Quarter.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends. Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions. Education
2007-04 - 2008-04 Executive Masters in Business Administration : Marketing And Operations Management
Intellectual Institute Of Management & Technology - New Delhi 2003-04 - 2006-07 Bachelor of Arts : Arts
S.A Jain College - Ambala City, Haryana
Accomplishments
Promoted to Store Manager in only a year.
Supervised team of 64 staff members.
Resolved product issue through consumer testing.
Collaborated with team of 10 in the development of Competitor Visit.
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