Customer Service Data Entry

SHAKIRAT ODIN

**** ***** ***** ******* **, Houston TX 77099

************@*****.*** 832-***-****

OBJECTIVE:

Seeking a challenging position in Medical field to expand my knowledge and skills.

Core Knowledge & Skills:

Patient Services *Articulate Communicator • Service Focused • Team Building • Team Leadership • Assessment & Response • Problem Solving

WORK EXPERIENCE:

Southwest Medical Centre, Houston, TX Nov 2018– Present

Phlebotomy Technician

Perform patient’s physical exam such as temperature, blood pressure and pulse

Develop effective collection techniques as they relate to groups such as pediatric and geriatric patient

Complete all data entry requirement accurately including data entry of patients registration, entry of test order from requisition

Collect specimens according to established procedures

Data entry and processing specimens including labeling, centrifuging, splitting and freezing specimens as required by test order

Enter billing information and collect payment when required, including the safeguarding of asset and credit card information

Perform verification of patients demographic info/initials including patients signature post venipuncture to verified tubes were labeled in their presence

Perform clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed

Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization

Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient requests them

Family Tree In-home Care, Houston, TX March 2017– Present

Caregiver

Assist in providing a safe, clean and comfortable environment to the clients.

Set up food trays and feed the clients.

Watch out for their safety and well-being.

Submit timely, complete and accurate documentation as required.

Protect and promote residents right and assists the residents to maintain independence.

Assists residents with range of motions exercise per care plan.

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First Kids Learning Centre, Houston, TX Mar 2014 – Feb 2017

Caregiver

Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Observed and evaluated children's performance, behavior, social development, and physical health.

Read books to entire classes or to small groups.

Assisted in implementing daily routines lesson plans for children in accordance with each child's need.

Reported to parents regarding their children's academic and developmental progress.

Interacted daily with parents and attends to their inquiries, complaints, billing questions and payment extension/service requests among other services.

Assisted each child in their assignments.

Express Logistics Limited June 2011 – Feb 2015

Accounts Receivable Officer

Posts customer payments by recording cash, checks, and credit card transactions.

Posts revenues by verifying and entering transactions form lock box and local deposits.

Updates receivables by totaling unpaid invoices.

Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;

Resolves valid or authorized deductions by entering adjusting entries.

Resolves invalid or unauthorized deductions by following pending deductions procedures.

Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

Protects organization's value by keeping information confidential.

ADDITIONAL SKILLS:

Time management and attention to detail

Outstanding customer service

Team player and hard worker

Excellent communication

Proficient with computer

EDUCATION AND TRAINING:

BLS (America Heart Association)

Phlebotomy (National Health Association)

REFERENCE UPON REQUEST

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