IRENE BANKS-PAYNE

Atlanta, GA ***** linkedin.com/in/irene-banks-73855456

404-***-**** mailto:adetxn@r.postjobfree.com

EXECUTIVE SUMMARY

Global Application Analyst with over 15 years of professional experience supporting applications related to Data Management, Application Support, System Development, and Process Improvement. With exceptional skills in the following areas:

Analytics and Problem Solving

Highly competent in Technology and Process Workflow Support.

Proactive and Progressive strong

Customer Service.

Demonstrable record of accomplishment of Timely Processing, Process Improvement, and Collaboration with various departments.

SKILLS

MS Office (Excel, Word, PPT, VISIO)

Business Objects - EDW

Hyperion Shared Services

Customer Service Support

ServiceNow/mySupport

Essbase (EAS)

Unix Server

Oracle SQL Developer

Data Analysis

Teradata

PROFESSIONAL EXPERIENCE

Emory University School of Medicine, Atlanta, GA

Information Analyst l 03-2020 to On Hold

Create and provide statistical data for on-going federally funded program.

Collaborate with departmental team to ensure accuracy and integrity of reporting information through validation procedures.

Receive and manually enter structured information from various sources.

Collects, complies and analyze data and/or statistics. Maintains databases and records and generates reports related to analysis.

ETTENOT LLC, Atlanta, GA

Property Manager 01-2019 to 03-2020

Negotiated contract price agreement between seller and buyers.

Scheduled property viewing with buyers.

Scheduled service maintenance with third-party vendors.

Created lease agreements with new and existing tenants.

Collected and deposited rental payments.

Reviewed closing documents for accuracy and collaborated with closing attorney,

Intercontinental Hotels Group, Alpharetta, GA

EPM Systems Administrator 05-2013 to 11-2018

Level ll System Production Support.

Created and maintain extensive documentation on various applications to standardize and maintain process controls.

ServiceNow Incident Module administrator and POC to address workflow issues, resolver group assignments and user access.

Assisted ServiceNow project team and IT with deployment, modifications, documentation and training for several departments. Training end users in handling the applications’ functional details and enabling users to assume ownership of the application.

Created and maintain delivery of ServiceNow/mySupport weekly reports that identifies training needs, workload balance and team performance.

Access management add, modify, or remove security access for Global Essbase and Hyperion users.

Created ad-hoc reports for internal customers and business processes using ETL, Essbase, Teradata, SmartView, and similar environments, related to Budget/Forecasting, Marketing, Accounting, and Compset data.

Created and test database applications in QA prior to Production migration, working along with Developers.

Modified and executed SQLs and shell/maxl scripts. Familiar with using SSH/SFTP/WinSCP.

Loaded monthly data files into Essbase and Linux servers for month end close for both NFI & FI.

Validated KPI reporting data format for accuracy prior to loading.

Created and analyze validations related to system or data discrepancies using (Excel) Smartview.

Troubleshoot and resolve advanced application issues from the data and server perspective, utilizing logs, administration, or other monitoring tools.

Ensured OBIEE data integrity from source applications for the purpose of creating dashboard reports, and analytical ad-hoc reports.

Applications Analyst - SME 04-2004 to 12-2012

Developed and used tools and databases using SQL queries to deliver timely reporting and actionable information to aid the departments in driving efficiency, statistics, and change. Developing relationships with several regions to get a better understanding of process related needs.

Used systems knowledge to retrieve data and provide information to internal and external partners for statistical and analytic related reports from SAP BO by writing SQL.

Recommended and implemented solutions for improving business processes for applications or work flow procedures by assisting system support with the root-cause analysis.

Researched, analyzed, and recommended current implementations and production support procedures to make process improvements and ensure accurate data reporting.

Conducted analysis of the revenue database from various sources daily, weekly, and monthly details to ensure data integrity prior to final billing.

Analyze problems or inconsistencies in STR reports or data warehouse application and report to IT Support for resolution.

Progressively collaborated with the IT development team on enhancements and upgrades to PeopleSoft AR billing module, both automation and manual test.

Assisted with development, testing and implementation of web base reporting applications and revenue portal.

Accessed and reviewed external operating system reports to ensure accurate configuration for revenue exports. Conducted external fast audits to validate accurate reporting and billing.

Updated new and existing Customers and Financial Billing Module information in PeopleSoft 9.0.

Identified variances and created database reports for end users and management teams.

Customer and Process Support Team Member 01-2003 to 04-2004

Provided continued communications with customers, clients, or suppliers via call center environment. Provided clear, accurate information; explained procedures or materials or provided supplemental information; anticipated problems or questions.

Followed appropriate accounting policies and procedures in assigned functions AR, AP, and Payroll. Identified discrepancies, clear errors, and performed root-cause analysis. Tracked and reported Service Level Agreement requirements and metrics.

Performed specialty financial transactions such as creating queries, consolidating financial data, uploading complex data tables, collecting and formatting research data, preparing financial documents and properly coding data in software modules.

Provided status updates, identified areas and opportunities for improvement, and escalated problems in a timely manner.

PREVIOUS PROFESSIONAL EXPERIENCE

INTERCONTINENTAL HOTELS GROUP, Atlanta, GA 10-2000 to 01-2003

Payroll Team Associate

Improved time management process by eliminating unnecessary steps within an existing procedure.

Facilitated payroll processing including balancing payroll transactions in financial software; troubleshooting large variances; ensuring accuracy and process adhesion with respect to tip reporting, employee earnings updates and maintenance, deduction pay outs, and preparing and clearing liability reconciliation accounts and clearing bank reconciliation items.

Facilitated time and labor correspondence with assigned customers to ensure accuracy of financial transaction data.

Prepared returns and deposit monies (weekly, monthly, quarterly, and annually) for state, city, disability, and special local tax withholdings.

Processed benefits elections and made decision for eligibility analysis and exception processing. Managed benefits administration processing to ensure compliance with governmental regulations.

Facilitated data input, maintenance, and audit processing to ensure data integrity with the system and process methodology adherence.

Accounts Payable Team Lead

Improved the facilitation of the month end close workflow to meet the target close deadline.

Utilized Document Management System (DMS) to workflow received invoices/expense images to appropriate executives for approval.

Facilitated cost reduction per transaction from $8.36 in October 2001 to $3.16 in November 2002 while maintaining an “Above Target” rating on Customer Service survey response.

Facilitated the increased average vouchers processed from 1,042 per FTE in November 2001 to 1,290 per FTE in November 2002 through continuous improvement efforts, cross training, and productivity enhancements.

Created and trained team of six on newly developed process improvements and workflow implementation.

TRAINING

4 Roles of Leadership

7 Habits of Highly Effective People

Six Sigma-Green Belt Course Studies

Essbase Boot Camp

Oracle Business Intelligence (OBI)

SQL Introduction

Training and Development PeopleSoft 8

PeopleSoft 9.0

Advanced Excel

Web Base Applications

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