Oman Cell: 009**-********
India Cell: 0091-978-***-****
It was with great interest that I read your recent posting for the position of
Review of my credentials will confirm that I am capable of serving as a catalyst for achieving revenue objectives and organic growth through effective contributions.
I possess above 20 years of experience in Operations Management, F & B Operations, Customer Relationship Management and People Management in Hospitality Industry. Especially OVER 16 Years experience as OPERATION MANAGER AND RESTAURANT MANAGER IN FOOD AND BEVERAGE SERVICE DEPARTMENT -REPUTED STAR HOTELS IN ABROAD INCLUDING GULF REGIONS. I have gained expertise in managing wide range of activities such as personnel administration, general administration, Guest relationship management, purchasing and recreational facilities.
In addition, I offer excellent organizational skills, which have proven to be a critical asset in driving operations during the current associations. These qualities, combined with my dedication and tireless work ethic, should enable me to make a positive impact at your organization.
Enclosed is a copy of my resume for your review. I would welcome an opportunity to discuss your needs and objectives and the possibility of working together to meet the guest expectations. Thank you for your time and consideration.
Oman Cell: 009**-********
India Cell : 0091-978-***-****
Seeking managerial assignments in F & B Operations / GUEST Relationship Management / People Management with a reputed organization in Hospitality Industry
Above 20 years of experience in Operations Management, F & B Operations, Guest Relationship Management and People Management in Hospitality Industry.
Expertise in managing wide range of activities such as personnel administration, general administration, Guest relationship management, purchasing and recreational facilities.
Adept at maintaining service standards / operational policies; planning and implementing effective control measures to reduce running costs of the unit.
Proficient in managing menu planning, budgeting, inventory management and maintenance of a hygienic environment in the food and beverage department.
Recognised for outstanding organisational skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation.
Excellent communication, interpersonal, relationship management, problem solving skills and decision making.
KEY RESULT AREAS
Supervising entire Restaurant Operations; inclusive of formulating & implementing the department’s Standard Operating Procedures.
Providing high quality services to achieve guest delight by extensive interaction with guest and quick resolution of problems.
Managing all aspects of service management involving ambience. Proficient in working towards sales targets set by the organization.
F & B Operations:
Planning menu for an expensive repertoire of menus along with portion standardization.
Handling all aspects of restaurant management including monitoring food production and aesthetic presentation of food & beverages.
Maintaining quality and consistency of food for enhancing guest satisfaction.
Inventory, Equipment & Quality:
Directing the inventory for all types of Small Ware, Cutlery & Crockery, Bond Items, Liquor and other food supplies.
Conducting hygiene inspections and conveying feedback to operating staff for any discrepancies found in Standardized Norms.
Performing regular / physical check for inventories of food & bar supplies, assessing projected needs and ordering food & bar supplies for daily operations.
Customer Relationship Management:
Ensuring maximum Guest satisfaction by closely interacting with in-house and potential guests to understand their requirements.
Delivering high-value services to clients for exalting their satisfaction levels. Organizing catering events for corporate clients.
Staff training, making duty rosters, setting objectives for entire team.
Monitoring the performance of multi-skilled work force and conceptualizing need-based training programs for their overall career development.
Recognizing the staff by giving Letter of Appreciation, delivering high quality standards through continuous supervision and training.
Conducting practical and theoretical training programs, to enhance skills and motivational levels.
Aug’17 Onwards Savoy Inn Hotel & Apartments and Vasanta Bhavan Group of Restaurants
(Owned & Managed by Royal International LLC, Ruwi, Muscat, Oman)
Operations Manager: Savoy inn Hotel Apartments and Vasanta bhavan Group of Restaurants.
Presently Handling and Managing Overall Operations of Hotel Apartments and Vasanta Bhavan Group of Restaurants. Directly Reports to GGM and Owning Members.
Dec’07 to Feb’ 17 Sheba Hotel, Sana’a, Republic of Yemen (Former Taj Group)
Restaurant Manager: Food & Beverage Service
Handled Over All F& B Department Such as All day dining Restaurant (Coffee Shop), Multi cuisine Restaurant, Cake Shop, Room service and Banquet Operations, Co-Ordinating and Assisting the F&B Director in all aspects and Reporting to General Manager as well. Such as Organizing the Indoor and Outdoor functions, preparing all the Monthly and Weekly Reports, Planning the day to day Operations and decision making, etc...
Received Certificate of Recognition on Professional Level from Ministry of Foreign Affairs, Sana'a, Republic of Yemen.
Played a major role in implementing new Mini Bar set up in the rooms and created a policy for the same.
Instrumental in managing the Presidential Palace Functions especially Ms. Hilary Clinton.
Functioned as a part of the team which has organized state Banquets for (Visiting head of delegation such as Germany, UK, US, Malaysia, Egypt, Gulf states etc at the Presidential Palace of the Republic of Yemen)
Aug’05 to Dec’07 The Muthoot Plaza, Trivandrum, India (A Sarovar Premiere Hotel)
Manager- Operations: Food & Beverage Service Airport operation consists of Airport Restaurants, VVIP
Lounge, Kitchen, Accounts, Stores, Housekeeping, etc
May’03 to May’05 Hotel Al Falaj, Ruwi, Sultanate of Oman.
Restaurant Manager: Food & Beverage Service.
Apr’02 to Jan’03 Femina Hotel, Trichy, Tamil Nadu, India.
Senior Captain: Food & Beverage Service.
Sep’00 to Jan’02 Gulf Beach Hotel, Sharjah, U.A.E.
Captain: Food & Beverage Service.
Jun’98 to Jun’00 The Residency, Coimbatore, Tamil Nadu, India.
Trainee Captain: Food & Beverage Service.
Academic: Higher Secondary (H.S.C) – G.H.S. School Avudaiyar Kovil, Tamil Nadu, India.
Professional: DHM & CT (Diploma in Hotel Management and Catering Technology) – 3 year Course from Food Craft Institute, (Government College) Thuvakkudi, Thiruchirapalli, Tamil Nadu, India in 1995-1998
Professional: IEMBA (International Executive Master Of Business Administration in Tourism and Hospitality) From United Business Institutes, Brussels,Belgium,Europe in 2012
Industrial Exposure Training in Food and Beverage Service, Production and Housekeeping Department– (22/04/96 to 21/09/96)from THE OBEROI, Bangalore, India
Managerial Excellence Program in Sarovar Hotels & Resorts, The Muthoot Plaza, Trivandrum, Kerala, India.
Certified Departmental Trainer Program in Sarovar Hotels & Resorts, The Muthoot Plaza, Trivandrum, Kerala, India.
REWARDS / ACHIEVEMENTS
Certificate of Recognition on Professional Level from Ministry of Foreign Affairs, Sana'a, Republic of Yemen.
Letter of Appreciation for Professional and Personal Level in Gulf Beach Hotel, Sharjah, UAE.
Completed The Managerial Excellence Program in Sarovar Hotels & Resorts, The Muthoot Plaza, Trivandrum, Kerala, India.
Completed The Certified Departmental Trainer Program in Sarovar Hotels & Resorts, The Muthoot Plaza, Trivandrum, Kerala, India.
Letter of Appreciation on both Professional and Personal Level in The Muthoot Plaza, (A Sarovar Premiere Hotel) Trivandrum, Kerala, India.
Full Name : Venkataramanan Mohanraj
Date of birth : 31st July, 1975 Nationality : Indian Sex: Male. Complexion : Fair
Marital Status : Married Height :171 CM Weight : 73 KG
Address : New No: 12, Old No: 37, North Mettu Street, Edamalaipatti Pudur,
Trichy- 620012, Tamil Nadu, India.
Languages Known : English, Hindi, Tamil, Malayalam and good knowledge of Arabic.
Passport Number : Z 3693063 Place of Issue :Trichy Date of Issue: 14 /03 /2017
Date of Expiry: 13 /03 /2027