Sales Executive Customer Service

Hossam Mohammed Hassanin

Contact No: +971********* - E-Mail: *************@*****.***

Retailing - Customer Service - Sales and Marketing SNAPSHOT: Decisive, responsible, results-oriented professional with 9 years of retail experience; specializing in multi-unit retail stores and highly knowledgeable in all facets of retail business operations. Record of accomplishment highlights proven abilities in increasing sales. Competitive in nature, quick to learn and adept in completing multiple concurrent tasks. Dynamic individual with strong training, supervisory, mentoring, and motivational abilities. Exhibits outstanding communication, organization, follow through and problem solving skills.

Functional Skills include:

Customer Service Excellence

Inventory Management

Marketing Strategies

Areas of Expertise

Sales & Marketing: Handling the marketing and sales operations for achieving increased

growth & profitability. Utilizing the public information and personal network to develop

marketing intelligence for generating leads.

Business Development: Building and maintaining healthy business relations with major

clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms.

Inventory Management: Checking & reordering for replenishment of stocks. Tracking and maintaining optimum inventory levels in the store. Generating purchase orders as

& when inventory levels reach reorder levels. Ensuring right Stock Mix and Gap analysis for Inventory. Entrusted with the responsibilities of Stock Management, Inventory Monitoring & Co-ordinating Project teams for renovation and modification of showroom. Undertaking necessary actions to accelerate the sale of slow movers & have stock ageing under acceptable levels. Managing stock levels and ensuring optimum stock control in all stores in the region. Undertaking stock management regarding best sellers / slow sellers.

Customer Service Management: Maximizing customer satisfaction level by monitoring customer complaints, providing efficient services. Handling customer grievances & resolving issues.

Career Scan

22nd November 2010 To December 2015 Sales Executive Type company name Fergany Market – Cairo

Role:

• Assisting customers all the time, making sure to buy our products.

• Building good relationship and loyalty with all the customers of different nationalities.

• Follow up to customer inquiries regarding the merchandise through phone. Informing them about the upcoming promotions of the shop.

• Merchandise the items in the shop to showcase new collections.

• Pricing of merchandise and sorting them to different categories/departments.

• Making sure that all the items are displayed attractively in the floor/ selling area.

• Monitoring the stock inventory and ordering needed items for the shop.

• Analyzing the fast and slow moving items.

• Do cashiering and banking job.

• Visiting competitor shop to check the on-going promotion.

• Coordinating with the colleagues regarding store matter. Makes recommendations on issues that would help the shop attain the sales target. 15th February 2016 To 2019 Sales Personnel

Type company name Royal Egypt - Cairo

• Responsible for maintaining acceptable and accurate inventory levels.

• Responsible for classifying, labelling, and warehousing all inventory for future use.

• Always keep accurate records of inventory levels and location for easy retrieval.

• Keeping the department organized and efficient.

• Responsible for communicating with all department managers and purchasing on inventory levels and locations.

• Responsible for assisting in the receiving and shipping department logging all incoming inventory.

Personal Dossier

Date of Birth : 1 - 7 - 1986

Nationality : Egyptian

Marital Status : Married

Languages : English, Arabic, French

Visa Status : Visit Visa

References : Available on Request

Driving License : No

Special Skills :

Proficient in Microsoft Office, Internet application

Web management sites and marketing.

Education

Bachelor of Arts and Education of French Language Al-Azhar University "2008"

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