Customer Care Coordinator

MUHAMMAD DANISH MUGHAL

Flat No. B*-***, Country Towers Phase I,

Sector 15-B, Buffer Zone, Karachi-75850

+923**-******* / +923**-*******

Email: *****************@*****.***

SUCCESSES:

SALES:

Employed cold-call, referral, and other prospecting methods. Assessed client needs and made effective sales presentations, often-involving technical product details. Commended by executives for “smooth” presentations.

CUSTOMER CARE & COMMUNICATIONS:

Interacted with customers both in person and in a call-center environment. Commended by customers for positive attitude and willingness to go beyond the requirements of the job. Conducted customer needs assessments and illustrated cost-effective benefits and solutions.

EXPERIENCE:

CUSTOMER CARE Coordinator/MONITORING OFFICER (SEP 2019 to till date)

Fearless Pvt. Ltd.

Manage the schedule of monitoring shifts staff.

Handling & Resolving in-bound calls.

Manage the Daily Reporting of Banks (Arm/Disarmed) via email & Resolve Banks Activation Issues.

Follow up pending complaints till resolved.

Reply on incoming e-mails at Customer Care.

Making sure to solve the force issues on daily basis like SMS Alerts issues, late responses, Active or inactive codes, Miscommunications, Real situations, (Hyper Customers in Any Kind Of Issues) & un-behavioral conditions of Security force.

Making Sure all complaint has been forwarded to Their regions on time.

Making sure to solve the issues of new uplinks, Up-Front, Partition, Banks, Shifting & Replacement on daily basis & always trying to best friendly committed co-operation between me, SPR & customers.

Responsible for communication and coordinating between CMS Staff and corporate clients including RHQ & HO of banks and corporate clients (written, SMS & verbal) with respect to the security and other related matters.

Manage Calls for Disarmed branches and informed status to Bank concerns.

Maintain the quality of communication between monitoring officer to customer & office discipline I Checked the CMS video & audio recording on daily basis.

I also support and assist the following department:

I.T. Department for Networking, Servers & SUR GUARD (Signal Receivers Programming, A-Traq).

OTHER JOB EXPERIENCES:

1 year working experience as a Salesman in Bake Master

1 year working experience as an Accounts Assistant in Al-Shaikh Jinnah Memorial Hospital

2 years working experience as a Photographer (Events Coverage)

2 years working experience as an Assistant Billing Officer in PESCO (Dial A Car Division)

working as a Crew Member all rounder in MC Donald’s since last 1 year 7 month (Part Time)

Working as a R.O. in Jubilee Life Insurance & Takaful for 6 months

Skills

MS Office (Word, Excel, Power Point)

Software Typing Data Entry, Internet Related Software Browsing E-mailing Out Look Express Also

A-Traq (Burglar Alarm Reading Software) To Train the New Interns & Brief how to Operate A-Traq

EDUCATIONAL QUALIFICATION:

Matriculation (Science) from Gujranwala Board in 2013

Intermediate (Arts) from Gujranwala Board in 2015

Personal Information:

Father’s Name : Muhammad Rafique Mughal

Date of Birth : 19-09-1994

CNIC : 34603-3356825-5

Domicile / PRC : Sialkot

Passport No. : BQ0948251

Nationality : Pakistani

Religion : Islam

Marital status : Single

Languages : Urdu, English & Punjabi

INTEREST:

Traveling, Reading Newspaper & Books.

Special Interest In Islamic Research And History

References will be furnished upon request

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