Customer Care Contact Details
Resume:
FATIMA MOHAMMED
:- *********@*******.***
IQAMA STATUS :- Valid Transferable.
NATIONALITY :- PAKISTANI.
Summary :
Attainment of a challenging position in any organization, which utilizes my talent to their optimum level, appropriately rewards performance and Offers continuing opportunities for future advancement and growth. In search of a position which would help me to utilize my skills during my studies and offering excellent opportunity to develop my career. Education :
Complete Higher Secondary Education (Pakistan International school, Jeddah ) Employment History :
Badar Al Samaa Hospital, Jeddah
Receptionist ( 2005 FEB – 2006 JAN )
Greeted patients and assisted with hospital
check-in.
Maintained organized environment by updating necessary paperwork, filing charts and notifying nurses of patient arrival.
Answered reception phones and assisted callers with any requests or questions.
Efficiently performed data entry with a sharp attention to detail.
Recorded pertinent patient information and navigated the database in order to schedule and manage appointments.
Etisal Int’l Co. (ZAIN KSA, Jeddah)
Call Centre Agent (Etisal Int’l Co. at ZAIN KSA Project 2015 AUGEST – 2016 MARCH)
Delivering a first class, professional customer service.
Provided caller with Information on Internet Packages and Promotion.
Resolved customer technical issues over the phone.
Generated tickets for problems that cannot be resolved over the phone.
Up-sold services to existing customers.
Using Sound judgment to make the correct decision.
Manage upset customers, conflicts and challenging situations.
Deliver outstanding service, exceed expectations and build long- term loyalty.
Work in team and in a self-directed environment.
Took inbound calls for providing service and product information.
Being the first point of contact with a customers.
Ability to resolve the majority of enquiries at first point of contact.
Provide a professional and efficient first point of contact for customers, ensuring they receive a service.
Al-Khaleej Co. (Virgin Mobile KSA, Jeddah)
Call Centre Agent (Al-Khaleej Co. at VIRGINE MOBILE KSA Project 2016 AGUEST-2019 DECEMBER)
Answer incoming calls and respond to customer’s emails.
Management, identify and resolve customer complaints.
Identify and escalate issues to supervisors.
Follow up customer calls where necessary.
Making complete call log’s and reports.
Build sustainable relationships and engage customers by taking the extra mile.
Meet personal/team qualitative and quantitative targets. Professional Skills:
Microsoft office.
MS Excel.
Customer care.
Customer service.
Management and Administration.
Good in leadership and delegation.
Negotiation skills, assertive, cool minded.
Time Management and Scheduling.
Positive towards Colleagues, Customers, Company policies.
Able to work under pressure, manage time and meet deadlines. Languages:
English.
Arabic.
Urdu.
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