Manager Food

CIRRCULAM VIATE

J.D SHARMA

H.No-**, State Bank Apartments

Pittam Pura, New Delhi-110034

Land Mark M2k Pitampura

Mail: ************@*****.***

Ph:088******** (D)

APPLIYING FOR THE POST – Operations Manager –Corporate Caterings & Facility .

OBJECTIVE: - To work in a challenging environment with sincerity and dedication for the growth of the

Organization

ACADEMIC QUALIFICATION :-

10th passed from C.B.S.E Board Delhi

12th Passed from C.B.S.E Board Delhi

Graduate from Delhi University

PROFESSIONAL QUALIFICATION :-

1st Position get in Diploma Sales and Marketing from I.H.C.A Chennai

WORKED EXPERIENCE:

3 year worked as a Resterorent Manager – F&B at Hot Chimani Restaurant,Pittampura, New Delhi.1999- 2001

2 year worked as a “Manager F&B at City Bite Restaurant (Multi Cuisine) Pittamapura, New Delhi 2001-2003.

4 year worked as a Manager – Food court at Tunisia Caterings Pvt Ltd, New Delhi 2003-2005

1 year worked as a “Unit Manager – Aditya Hospitality Pvt Ltd at Karol Bagh, New Delhi 2005-2006

Worked as “Unit Manager –Caterings & Facility at Royal Food Court Pvt Ltd 2006-2007

Worked as Operations Manager –(Caterings & Facility) . Shyam Hospitality Pvt Ltd Ltd Rajasthan .

2007-2009

Worked as “ Unit Head “(Productions & Operations) Sodexo Food Solutions’ Pvt Ltd .ltd Bangalore Jan-2009.to march 2011

Worked as a Operations Manager –(Caterings & Facility) at Sodexo food solutions Pvt Ltd., Rajasthan2011-2013.

Worked As a Project Head ( Caterings & Facility ) in ISS Facility services India Pvt ltd.March-2014–2016.

Worked As a “Key Account Manager “ (FS/FM) in Capri Hospitality Service Pvt Ltd,

2016 -18.

Worked as a Operations Manager for Café Delight In Gurgoan 2018-2019

Presently worked as a Manager- Caterings in Tulip Institutional Pvt Ltd Gurgoan.

JOBS- DESCRIPTION.

1. Ensuring a high Top and Bottom line / Organic Growth in Business

a. To ensure profitability of the business

i. Developing New Business Opportunities

ii. Driving and ensuring efficient functioning of invoicing and collections team

iii. Ensuring Collection targets are met within stipulated time period

iv. Inviting Business referrals from Existing Clientele

v. Reviewing & interpreting the market trends to formulate business strategies

vi. Developing Above base business

vii. Responsible for P&L of the Region

viii. Responsible for strategic planning for sustainable business growth

ix. Attainment of new business targets and attainment of existing business (retention) targets

x. Design internal controls and monitor the efficiency of various operational areas to optimize resource utilization and minimize administrative cost.

i. Responsible for all statutory compliance, corporate governance, safety & environment management.

2. Maintaining a high Client Satisfaction Level

a. To retain and expand existing Business

i. By ensuring high Service Delivery Level

ii. Ensuring Zero Escalations

iii. Driving Operations, Human Capital and Support Teams to ensure the

delivery as per the SLA (Service Level Agreement)

iv. High degree of Client interaction

v. Reviewing & interpreting the market trends/ client feedback to

attune the business strategies as per the requirements &

expectations

vi. Enhancing Customer relationship through continuous process

enhancements & cost effective measures.

3. Team Management and development of a strong 2nd line of management

a. To ensure succession planning and business continuity plan

i. Bringing synergy in teams

ii. Strengthening of skills of team members by sending them on trainings

periodically

iii. Conducting performance reviews of the team members

iv. Continual assessing of the team members

v. Responsible for Cross Functional Team Building, Employee

development.

4. Credit and invoicing Operations

a. To ensure timely collection of bills

i. By following up with central invoicing team for in time Bill generation

ii. Submitting of Bills with the Client and ensuring payment within the

credit period

iii. Reduction in Debtor Days by timely submission of Invoice & ensuring

Collections on time

5. Managing External stake holders

a. To get the best possible support from the vendors and government authority

i. Liaoning with Labor inspectors and statutory auditors

ii. Negotiating with vendors to get the best quality at best price

6. Innovation in Process & People Management

a. To ensure Employee Connect & Employee Retention

i. Ensuring RARE & other Employee Engagement Initiatives are implemented

ii. Cost Saving in Consumables & other Miscellaneous expenses

PERSONAL DETAILS:-

Name : Jagdamba Sharma

Father’s Name : Sh. B.D Sharma

Date of Birth : 1-01-1976

Marital Status : Married

Salary Expected : Negotiable

Language Known : Hindi & English

Hobbies : Cooking, Reading & Traveling

Date:

Place:

(J.D SHARMA)

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