Sales Manager
Resume:
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EXPERIENCE
BMW HR Representative/Store Administrator
Duluth, GA 4.2019 – 5.2020
o Leads the management of daily operations and oversees internal administrative duties such as processing invoices, budgets, background checks, and expense reports
o Saved $4,000 per year in supplies by negotiating new deals with suppliers. Coordinates the maintenance of store equipment and external appearance
o Manages event planning, training, and travel for 200+ employees o Uses ADP Recruiting to streamline hiring process, coordinate training, and payroll management
o Saved 21% on employee appreciation program by sourcing new vendors o Screens resumes, conducts interviews, and composes congratulatory letters
o Processes terminations, leave of absence requests, promotions, internal transfers, contractors and new hires
o Conducts new hire orientations for full-time EE, temps, and interns BMW Client Service Manager
Duluth, GA 8.2018 – Promoted 4.2019
o Increase sales by 32% by contacting prospects for new car, used car, and service drive marketing programs
o Increased store customer satisfaction score by 7% by resolving client issues, improving resolution process, and negotiating deals o Responded to inbound internet leads to maximize departmental profitability
o Coordinated sales appointments and gave presentations to close deals o Stays up to date with manufactures requirements, policies, and new technology
The Department of Consumer & Business Affairs Intern-Consumer Counselor Los Angeles, California 01.2018 – 06.2018
o Assisted supervisors and department teams on daily operation duties o Managed account issues raised by consumers, homeowners, and small claims litigants
o Collaborated with department supervisors on landlord/tenant issue resolution, small claims procedures, sales and advertising California State University Assistant Manager
Northridge, California 08.2014 – 05.2018
o Directed and coordinated opening and closing daily activities, including all Team Member shift schedules
o Performed all supervisory tasks including recording of absences and call- ins; preparing money drawers for cash registers; the daily maintenance of the change fund and balance of the safe; managing team member and cook break schedules; and covering during operating hours SARA
RICHARDS
EXPERT ISE
o Recruiting
o Process Improvement
o Project Management
o Sales
o HR policies and systems
o Labor laws & policies
o Customer Relationship
Management
o Operation Management
o Team Building
o Training and Technical
Support
o Payroll
EDUCATION
California State University,
Northridge, California
Bachelor of Science - BS, Family and
Consumer Sciences/Human Sciences
Business Services, 2013 – 2018
- Author of “Valuing Education” a short
story, published in the 24th Edition of
New Voices- a compilation of the best
writing in the English Department at
California State University, Northridge,
2014-2015
ACHIEVEMENTS
Co-Founder of Habesha (Ethiopia &
Eritrea) Student Union 2014-2018
Committee Chair for Black Student
Union 2016-2018
- Board member for Black Graduation
Commencement at Cal State Northridge
2017-2018
CONTACT
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