Customer Care Manager

*

Togarepi Velaphi Gupo

CURRICULUM VITAE

RSA

** **** ****

Hout Bay 7806, Cape Town

Cell phone: +277*-***-****)

Email: *******************@*****.*** or

*************@*****.***

Namibia

c/o Desmond Marongwe 081******* **********@*****.*** The Rossing Foundation Ondangwa

2

Personal Details

Date of Birth 03 03 74

Sex Male

Nationality Zimbabwean

Religion Christian

ID number CN 456374

Languages English and Shona

Marital Status Married

Personal Attributes

Eager to learn and able to work under pressure, self-motivated and competent Objective

Seeking a challenging and responsible position that would utilise my professional skills and experience whilst contributing to the future development of the organisation.

Education

Ordinary Level -Cambridge 6 O Levels including English Language Computer Literacy

Microsoft Office package – Word, Excel, Micros POS, Odysey, 4 Pos Touch POS, Gaap POS

COURSES COVERED

Customer care Zimbabwe Tourism Authority

(2010)

Customer care, experience & Management Training Dynamics Zimbabwe

(2014&17)

3

WORK EXPERIENCE AND SKILLS

Quality International Hotel Trading as Central African Hotels 1992 to April 2010 Positions Held:

Waiter

Barrista

Restaurant Cashier

Restaurant Supervisor

Restaurant Manager

Banqueting/Events Manager

• Serving customers breakfast, Lunch &dinner

• Serving alcohol and nonalcoholic beverages

• Preparing, serving of various teas and coffees in the Hotel restaurant and coffee shop

• Receiving cash, compiling receipts and do cash up for shift

• Monitoring service standards in the restaurant, handling and solving customer complaints.

• Food and beverage service training to restaurant staff

• Organizing and coordinating functions in banqueting, cocktail, Full Conferences, and seminars

Zimcafe Pub Grill May 2010 –August 2015

4

Poistion held: Shift Manager

• Staff training food and beverage-service standards and procedures

• Doing all operations duties for the restaurant

• Controlling, monitoring and issue stocks to food and beverage Departments

• Stock Control-doing stock takes, send to accounts for verification (Variance Reports)

• Organising outside catering services

• Assist in food preparation and quality assessment and control

• Enforce and monitor food and beverage service

• Receiving and ordering stock using requisitions and grvs

• Analysing business trends

• Staff motivation

• Assisting in HR issues

• Reporting to the operations Manager

Larouge Lounge-Westgate December 2015–July 2016

Position held: Shift Supervisor

• Staff training and recruitment

• Customer care

• Food and beverage service

• Doing operations duties for the Lounge

• Assisting in marketing of the place

• Handling cash, ordering, and banking

• Staff motivation

• Responsible for all Hr Issues

• Responsible for all stocks availability at all times

• Organising cooperate functions

• Doing all cash up procedures

5

• Reporting to the General Manager.

Febcalend T/A Jazz 24/7 Restaurant & Pub July 2016 to 31 March 2017 Positions held: Shift Supervisor and stores officer

• Staff training-service standards and procedures

• Food and Beverage Service Standards

• Controlling, monitoring and issue stocks to food and beverage Departments

• Stock Control-doing stock takes, compiling Daily Report Sheets

• Day end procedures &handling cash, swipes & ecocash transactions

• Organising outside catering services

• Monitoring &accessing standard service procedures

• Receiving and ordering stock using requisitions and grvs

• Staff motivation

• Customer care

• Assisting in HR issues

• Reporting to the General Manager

Tintswalo Atlantic October 2017 –April 2018

Positions held: Butler/Waiter-Contract

• Serving food and beverages in the lodge fine dining restaurant(Part-Time)

• Breakfast, Lunch, and dinner

• Responsible for room-service

• Serving functions and banquets

6

• Reporting to the Restaurant Manager

Holzbucht Beer Garden and Restaurant-November 2017-Current Positions held: Restaurant Waiter & Supervisor

• Serving food and beverages

• Organising catering events/Functions

• Food and beverage service training

• Customer care training

• Monitoring and enforcing basic, standard food & beverage service procedures Hobbies

Reading, Watching soccer and researching about food and beverage products References

Qhubekani Tshuma John Maruma

General Manager Zimbabwe Tourism Authority

Larouge Lounge Cnr Samora &Julius Nyerere

Westgate Mall, Harare Harare-Zimbabwe

Cell: +263-***-***-*** Cell:+263-*********

***********@*****.*** ********@*****.***

Cathrine Jean Nyemba Mr Gumbo

7

Quality International Hotel Jazz 24/7 Formerly Jazz 105 Harare Harare

Cell: +263-***-***-*** Cell: +263

***********@*****.*** ***********@*****.***

Obert Mudamburi Derrick Bradley

Zimcafe Pvt Ltd Training Dynamics Zimbabwe

Harare Harare

Zimbabwe Zimbabwe

Cell: +263-***-***-*** Cell:+263-***-***-***

**************@*****.***

************************@*****.***

Lucy Samwanda Chris Lesch

Tintswalo Atlantic Holzbucht Beer garden&Restaurant Chapmans Peak No 4 Promendae Rd

Table-View Mountain Hout bay

Houtbay,Capetown,S.A Capetown,S.A

Cell:002*-**-***-**** Cell:002*-**-***-****

**************@*****.*** ******************@*****.***

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