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Customer Care Executive

Location:
Lagos, Nigeria
Posted:
July 23, 2020

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Resume:

BLESSING EFFIONG-BASSEY

No. **, Ibukun oluwa street, off Ogunji, Ilupeju Lagos.

081********, adeszq@r.postjobfree.com

Objectives

To contribute towards meeting the standards of the organization in a highly competitive setting with a view of obtaining excellent result, while upholding a high level of integrity and sense of responsibility. Also, to gain experience by working with professionals in similar fields, in order to grow as an individual Education

UNIVERSITY OF LAGOS. 2015-2019

B.A.(Hons) Philosophy, 2019.

Work Experience

CONTENT WRITER AT PLECINI 10/2017 – 03/2018

Content creation for clients based on contract.

Content creation for the brand.

Edit content produced by other members of the team.

Measure impact and perform analysis.

CUSTOMER CARE EXECUTIVE AT OBODO STORES 11/2018 – 04/2019

Resolve product or service problems by clarifying the customer's complaint and following up to ensure resolution.

Manage large amounts of incoming calls.

Identify and assess customers' needs to achieve satisfaction.

Go the extra mile to engage customers.

ASSISTANT MAKE-UP ARTIST AT ATIKE BY DEMI 11/2019 – 01/2020

Enhancing facial aesthetics through make-up

Applying makeup in a professional manner

Providing administrative or artistic support to the makeup artist CUSTOMER CARE EXECUTIVE AT SPEEDIFY LOGISTICS 02/2020 - Present

Maintaining a positive and professional attitude towards customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Providing feedback on the efficiency of the customer service process.

Ensuring customer satisfaction and provide professional customer support. Skills

- Good interpersonal skills.

- Ability to work with others.

- Knowledge of Microsoft Word and Excel.

- Flexible and mature approach to work.

Positions Held

President of Fagunwa Hall, University of Lagos, 2018/2019. General Secretary of Fagunwa Hall, University of Lagos, 2017/2018. Personal Project

Blends and Brushes (Make-up Artist) (2018-Present)

- Enhancing facial aesthetics through make-up

- Communicate with clients to understand wants and needs

- Applying makeup in a professional manner

- Paying attention to details

Organizations

National Association of Philosophy Students (NAPS) Referees

Available upon request.



Contact this candidate