I am a Leader, an Innovator and a motivator, versatility befits me, easy learning embraced with hard work. I work with passion possessed with good interactive communications. I acquire self-decision making. I enhance, explore and expand my versatility outlook up to the capacity to task myself in a vital post in the company. I contribute, stretch and share more of the talents dedicated to me. I am a results-oriented Business Unit Head, a Senior/National Sales Manager who excels in revealing customer needs and delivering solutions. I succeeded a long-term relationship with clients, building loyal customers reaching the goals set. I focused in maximizing sales by managing all accounts systematically and logically. I believe consistency and dedication build the most successful business partnerships. Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings. I build motivated Sales Account Managers specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales. I strategically meet the deadlines in fast-paced environment. I retain top and key accounts including territory development, operations management solutions. I am a motivated professional with more than 8 years Sales experience and 4 years with BPO professionally. I have proven tracking records of implementing successful sales programs and hitting the overall KPIs to exceed company goals.

ACCOMPLISHMENTS

· From a ground 0% Northern Mindanao Dormant Key Accounts, struck 90% sales revenue. Generated Philippine Pesos 10-25M rapid sales within 9 months

· Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Spearheaded a remarkable "worst-to-first" transformation. Handled the highest volume account in assigned territory

· Successfully expanded and established account base from 3 dealers to more than 30 dealers

· Surpassed sales goals in Metro Manila region by 80% within 9 months and increased sales volume by adding 4 new accounts per territory

· Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in monthly sales

· Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development

· Hired, trained and managed a team of 10 successful subject matter experts

· Reduced staff turnover by 2% in one year by implementing several well-received team and morale-building programs

· Trimmed down absenteeism rate to 1.5% from 10% within 3 months

· Depreciated to 3% from 15% attrition rate within organization

· Played an instrumental role in increasing customer satisfaction ratings index from an average of 20% to 90% within 6 months

· Awarded as "Top Senior Team Manager" in August 2011 hitting the FTR of 82% and ASAT of 86%

· Achieved 80% over Key Performance Indicator (KPI) goal

· Spearheaded an employee engagement program, resulting increase of 10% retention within the organization

Adamson University

San Marcelino, Ermita Manila

Philippines

BS Computer Engineering

Adamson University Computer Engineering Society

Major in software applications

Minor in visual basic

Consistent sport oriented student both volleyball and basketball

DATE/PLACE OF BIRTH

September 3

Mandaluyong

NATIONALITY

Filipino

DRIVING LICENSE

N01-03-261385

SOCIAL SECURITY

33-7539135-7

LANGUAGES

Tagalog – Native speaker

English – Highly proficient

Japanese – Working knowledge

KEY SKILLS

MANAGEMENT

EXCEPTIONAL CUSTOMER SERVICE SKILLS

STRONG LEAD DEVELOPMENT SKILLS

GOAL-ORIENTED

KEY ACCOUNT GENERATION

EXCELLENT NEGOTIATING TACTICS

SALES FORCE TRAINING

BUSINESS NEGOTIATION

STAFF DEVELOPMENT/TRAINING

STRONG ANALYTICAL SKILLS

EXCELLENT PROBLEM SOLVING

COACHING AND MENTORING

DRIVING

LEADERSHIP SKILLS

B2B SALES

SALES AND MARKETING

DIRECT SALES

BUSINESS DEVELOPMENT

BUSINESS STRATEGY

BUSINESS MANAGEMENT

CALL CENTER

BPO

MICROSOFT OFFICE

COMPUTER TROUBLESHOOTING

HARDWARE TROUBLESHOOTING

PEOPLE MANAGEMENT

GOOD PEOPLE SKILLS

MOTORCYCLE SAFE DRIVING/DEFENSIVE AND OFFENSIVE

OUTSOURCING

SALES OPERATIONS

SMALL BUSINESS

MATHEMATICS

TUTORIAL

COOKING

PET CARE

SPORTS ORIENTED

MICROSOFT OFFICE

ACCOUNT RECEIVABLES

P&L MANAGEMENT

FINANCIAL ANALYSIS

AWARDS

TOP LEADER PERFORMER

BEST TEAM AWARDEE

TOP TEAM PERFORMER

EMPLOYEE OF THE YEAR

EMPLOYEE OF THE MONTH

AXA ASPIRE AWARDEE

HIGHEST SALES CHAMP

TOP SALES TEAM

HIGHEST COMMISSIONS GENERATED

PAINTING AND SLOGAN CHAMPION

BATTLE OF THE BANDS CHAMPION

CHESS CHAMPION

HOBBIES

• Playing Chess, Billiards

• Basketball, Volleyball

• Layout designing - Corel, Photoshop, FlexiStarter, Illustrator

• Creating group and team shirts

• Wakeboarding and Skiing occ.

• Painting, Drawing

• Long driving

• Traveling

• Dancing

• Singing

• Beach

• Music/instruments

• Pets

• Outreach programs

• Charity

• Motorcycle

EMPLOYMENT HISTORY

UH/Financial Adviser / Business Owner

Oct. 2017 – Present AXA Philippines Ortigas Pasig City

· Building an excellent partnership with new and existing clients

· Reinforce daily activity management of Financial Advisors

· Actively recruits Financial Advisors through network and lead generation

· Empowers, implements, monitors KPI

· Target oriented managers who aim to be best of the bests.

National Sales Manager/Business Unit Head

Jul. 2012 – Aug. 2017 Topstrasse Global Inc. San Juan City

· Building an excellent partnership with new and existing clients/dealers

· Writing, proofing and editing sales proposals and correspondence

· Monitoring market conditions, product innovations and competitor activities and adjusting account sales approach to address latest market developments

· Addressing customer questions and concerns regarding products, prices, availability, uses and credit terms

· Training sales team on educational products

· Researching and securing key accounts in Metro Manila, Zamboanga and Northern Mindanao area

· Establishing new and dormant accounts rapidly through successful client development

· Working closely with company executives to identify new business opportunities

· Planning, creating and delivering Torque Mobile Phones and Tablets sales presentations

· Delivering exceptional account service to strengthen customer loyalty and trust

· Estimating and quoting prices, credit terms, warranties and delivery dates

· Negotiating details of contracts, programs, payments, volume discounts, marketing supports, monthly 1.5% collectibles and additional 1.5% on a quarter target

· Setting goals for Torque Kiosks partnered with dealers, sub-dealers and distributors

Senior Team Manager

Jul. 2008 – Jul. 2012 Sutherland Global Services Inc. Taguig City

· Created training manuals targeted at resolving even the most difficult customer issues

· Recruited, managed and mentored an average 50 new CSRs in a year

· Monitored the daily activities of CSRs

· Empowers, implements, monitors KPI

· Developed their capabilities to maximize customer satisfaction (CSAT)

· Owned team productivity metrics and all KPIs

· Managed and supervised a team with action plans to ensure that the program meets the success

· Ensure 100% compliance and addressed the needs and items of CSRs

· Monitored and ensure to meet the Team’s target, metrics and adherences

· Handles escalation calls and achieved exceptional commendations from the customers and clients

· Ensured that all CSRs are able to answer and address all calls, emails and chats resolving the customers’ concerns.

· Developed action plans to reach the goal on a weekly, monthly, quarterly and yearly targets

· Contributed best practices in the whole organization

· Created deck presentations of the whole business line

· Coached, mentored and promote First Time Resolution process plan

· CSAT, QA, Productivity, Adherence, Compliance and overall PDP

· Built deep dive analysis to identity cause of dissatisfied customers

· Directed the group to meet company performance standards

· Decision maker as a people manager and a leader

· Evaluated people performances for the merit increase and promotion recommendation

· Computed yearly appraisal

· Practiced criss cross management

Senior Consultant / Account Management (A/R, Order & Billing)

Apr. 2003 – Jun. 2008 Wingroup Of Companies Malate Manila

· Handled Telco Key Accounts

· Owner and developer of a tool for tracking and monitoring sales opportunities, deals in progress and finished contracts

· Established more than 50 accounts in GMA area and 15 within Visayas and Mindanao region

· Planned and executed national sales department improvements, updating the company’s approach to marketing, cost analysis, presentations and territory establishments

· Handled inbound and outbound communications and key entered orders, faxes, backorders and credit memos for assigned accounts and clients

· Responsible for the order and billing department specifically as a Major distributor of Globe Telecom, Smart Communications and Sun Cellular

· Allocated and documented Sales Invoices and Delivery Receipts both supplier, distributor, dealers and sub dealers

· Managed customer service related issues (Sales and aftersales)

Production Operations (Part timer from unlimited leave credits offered by previous company)

Oct. 2004 – Mar. 2005 Fuji Xerox Company Aichi Ken Japan

· Responsible for the operations in building machines of Fuji brand

· Assembled critical parts and small details

· Ensured that quality of the brand is maintained in a fast paced culture in Japan

· Gained 100% quality checked

· Screwing of detailed enhancement of Fuji Xerox machines

· Bolting of wires and clips for a precise product

·.Fastening and building machines to carry out great mechanical performance

·.Recommended by the Team Leader to stay full time in Japan

Regional and Central Officer

Aug. 2002 – Jan. 2003 Smart Communications Inc. Ayala Makati City

· Prepared financial records

· Responsible for the operations of SMART Wireless centers/branches

· Deviated any imbalances of the stores

· Responsible for the daily audits of transactions working with the Store Managers to ensure that resolution of imbalance receipts and deliverables are adhered

· Coached and mentored branch managers for the accuracy of financial records

· Assessed financial operations and work to help ensure that organization across the region run efficiently

· Ensured reduction of costs, enhance revenues and improve profits

· Recommended best practices to prevent repetitive mistakes

Human Resources Officer

Jun. 2002 – Aug. 2002 Proservice Inc. Mandaluyong City

· Responsible for hiring and recruitment process of the company

· Processed all documents of 201 File

· Conducted new employee/hire orientation to foster positive attitude towards organizational objectives

· Directed personnel to training and labor relation activities

· Identified staff vacancies and recruited, interviewed and selected/filtered applicants

· Served as the point of contact between the management and employees

· Interpreted and administered contracts of all employees

· Owner of new cycle process of deployment (as approved by the management)

· Administered contracts

· Responsible for people engagement resolving even the most critical issues including labor laws related concerns·

Customer Service Message Specialist

Oct. 2001 – May. 2002 Jazz Page Pasig City

· Responsible of message deliverance with accuracy

· Handled calls to relay the message to our subscribers/clients

Customer Service Message Specialist – Working Student

Mar. 1998 – May. 2000 Pocketbell Pasig City

· Responsible of message deliverance with accuracy

· Handled calls to relay the message to our subscribers/clients

COMMUNICATION

· Negotiating. Apart from the visible percentage presentation to key accounts, we persuade their ideas to your company’s and your initiative ideas. Business matters and numbers are speaking for itself. I mainly do the PR while leading the conversation into a positive outcome and on a win-win situation.

· Listening and understanding. In an industry, having ears to clients and customers is very essential. This is not solely not just “talking”, we hear them, a two way street to close and finalize a deal. I carefully listen to every detail conveyed to me and respond as necessary directly pointing to the agenda.

· Sense of Humor. I use this skill as necessary if it fits the client/customer. One of the best ways to make someone feel comfortable talking and allowing the client to feel a lighter feeling.

· Positivity. The aura speaks. It energizes the ambiance to both. Like negotiating, this persuade others. This leads to a bright side of the point that I make.

· Confidence. A full heart of belief. I meet different kinds of people with different perspective. I present myself whole.

· Mentoring and Coaching. One way to engage yourself to another is through your guidance. Be it one on once coaching or as a group.

· Empathy. My favorite for irate customers. I sincerely understand what a man feels specifically when irate. I communicate back with full understanding of what they need. Resolution. I find it even at the most difficult situation.

LEADERSHIP

· Team Captain: Volleyball

· Team Captain: Chess

· Executive Officer: CAT / Citizen Army Training – 1st Rank

· Cheerleader

· RVM President

REFERENCES

Available upon request

Contact this candidate