Store Manager Sales

Michael J. Breslin

C 610-***-**** ****************@*****.*** Broomall, PA 19008

SUMMARY

To obtain a position in order to enhance my experience in the professional finance field.

SKILLS

Customer service Customer assistance

Training and mentoring Issue resolution

EXPERIENCE

Self-Checkout Supervisor, Giant Food Stores, May 2015-Current

Broomall, PA

Managed grocery product returns professionally and quickly to maintain customer satisfaction.

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.

Learned roles of other departments to provide coverage and keep store operational.

Effectively assist with employee training without decreasing overall sales

Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.

Bank Management Intern, WSFS Bank, June 2020-Current Broomall, PA

Maintained and built relationships with visitors through experienced customer-service skills.

Assisted manager in compliance, sales, and service responsibilities.

Collaborated with manager of branch to ensure profitability and members’ satisfaction.

Handled customers’ transactions in a friendly, timely, and accurate manner.

Utilized knowledge of accounting and document management software.

EDUCATION

Bachelor of Science

Finance, West Chester University of Pennsylvania, West Chester, PA Expected Graduation in May 2021

Dean’s List Honoree (Spring 2019, Fall 2019, Spring 2020)

3.61 GPA

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