Good communication skills, flexible, team player.

CURRICULUM VITAE

PERSONAL INFORMATION:

Name :Awa Trinda Nchang

Nationality : Cameroonian

Visa status : Visit Visa

Mobile Number: 009***********

Marital status : married

Date of birth : 27/06/1996

Email Address : *************@*****.***

POSITION APPLYING FOR: WAITRESS

OBJECTIVES

My primary objective as a Head Waitress is to ensure prompt and courteous service to the customers and make them feel special and important. I can fulfill this by seeing to it that every customer’s needs and requests are attended. I will also introduce practical, yet effective steps in order taking to avoid mistakes and duplicities. Moreover, I will see to it that the surrounding is clean and that proper hygiene and sanitation is observed at all times in compliance to governmental rules and regulations.

Key Skills

Personality:warm,welcoming,smiling and pleasant

Act with integrity

Excellence communication skills verbally and listening

Exhibit self-confidence

Make sound decisions

Take initiative

Build relationships

Facilitate open communication

Foster teamwork

Customer service orientation

Able to multi-task and to set clear priorities

WORKING EXPERIENCE

Dreamland Restaurant Douala ( July 2017– Aug 2019)

Head Waitress

Evaluated performance of all waiters and prepared reports for management.

Communicated with guests on regular basis and ensured that they are satisfied.

Identified all demanding guests and informed restaurant manager for the same.

Served all food and beverage as per hotel standards and within the required time.

Provided all customers efficient service at all times and cooperated with staff members for same.

Provided quality training as per the required service standards.

Alizane Restaurant Bamenda (July2014-May 2017

Waitress

Responsibilities:

Have extensive knowledge of menu offerings. Specifically, responsible for performing the following tasks to the highest standards:

Greet and escort guest to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Follow all relevant health department regulations

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

EDUCATIONAL QUALIFICATION:

Ordinary level general certificate

High School Diploma

LANGUAGES:

ENGLISH: Can speak, read, write and understand excellently

FRENCH: Can speak, read, write and understand

HOBBIES:

Reading, Traveling, Listening to music, Watching Movies, Picnics, etc.

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