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Customer Service Assistant

United Arab Emirates
July 23, 2020

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Fatima Zohra CHTIOUI

Date of Birth : ** July ****

Material Status : Married

Nationality : Moroccan

Address : Dubai united Arab emirates

Mobile : +971*-****-****

E-mail :

Objectives :

Seeking for a full-time position related to my experiences and background where I can apply my knowledge and skills for continues improvements. To work with a foreign/ international company applying my communication and customer service skills, personal quality for mutual benefit to grow and develop personally and professionally by improving and broadening the range of my qualifications through learning more from a stimulating and challenging work environment to develop and to progress my career and add value to the company I am keen to achieve further professional development. Profile :

Even under significant pressure,I possess a strong ability to perform effectively. Able to work on own initiative and as part of a team, adaptable and flexible. Good interpersonal skills communicator, which helps me to learn and to grow professional. I have very energetic and positive outlook which often inspires others Work Experiences :

- Employer : Emirates Airlines UAE

- Title : Cabin Crew – Cabin Supervisor

- Duration : Nov 2011 to present

- Employer : Fly Dubai UAE

- Title : Cabin Crew

- Duration : Jun 2009 to Nov 2011

- Employer : Dubai Duty Free – Dubai Airport UAE

- Title : Sales Assistant

- Duration : Sep 2005 to May 2009

Languages : (Spoken – Written)

- Arabic : Mother language

- English : Fluent

- French : Fluent

Additional Courses & training :

- Leadership training for cabin supervisor, security and medical training

- Business class and first class training as well as cabin supervisor training.

- Had training for Quality customer service from Spread head company.

- Good knowledge of Microsoft Office.

- Extensive knowledge of internet and other online research tools. Other skills :

- Customer service and managing difficult people.

- Excellent communication.

- Problem solving.

- Working under pressure.

- Highly motivated.

Educations :

- Baccaloriate in modern art 2003/2004

- Cabin crew and tourism certificate 2004/2005

achievements :

- Employee of the month (Dubai Duty Free), had been recognized for consistently performing well beyond the job descriptions requires.

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