Customer Service Rep/Office Manager

Education

University of California, Riverside, **17

Bachelor of Arts, Public Policy

Emphasis: Environmental Science

Experience

CalTrans, District 7 – Environmental Planner Volunteer Apr. 2018 – Dec. 2019 Los Angeles, CA

• Assisting Local Assistance unit with project review and approval

• Reviewing scoping documents, such as Preliminary Environmental Studies (PES) and preparing Categorical Exclusions (CE) for local projects

• Writing transmittal memos for specialists to request studies and reviews for proposed projects following NEPA regulations

• Organizing project files into the uniform filing system (UFS) both physically and electronically

• Working with a multi-disciplinary group to deliver projects

• Attending project meetings and taking notes

• Review CEQA documents from local agencies

DoubleTree by Hilton, Front Office Supervisor Feb. 2018 – Present Monrovia, CA

• Processing up to 75-100 guests check-in and check-out process daily

• Communicating in-person and over the telephone with guest to provide accurate and detailed information regarding their individual questions and concerns

• Integrally working with other department personnel such as the restaurant, maintenance, and housekeeping to ensure a smooth flow of operation and attending to all guest needs and concerns

• Overseeing the daily operations and assisting other front office personnel in daily tasks

• Listening to and solving guest complaints and concerns as well as assisting and guiding other staff members to solve any problems that arise

• Reviewing daily reports and creating incident reports in the case of an emergency, making sure to create a paper trail so that everyone is aware of all situations that occur

• Proficient experience using OnQ

Marshalls Associate Oct. 2014 – Feb. 2018 Riverside, CA

• Managing and handling all of the cash flow for the store, ensuring cash flow was steady for daily operations

• Meticulously generating reports and reconciling all paperwork to record all cash handling on a daily, weekly, monthly, and ultimately yearly basis for record keeping

• Initiating any necessary improvements needed to improve work process and work environment

• Assisting and answering all questions or concerns customers have and finding solution to any problems they may incur during the experience

Intern, County of Riverside (EDA) Jun. 2016 – Dec. 2016 Riverside, CA

• Acquiring AQMD permitting

• Construction site monitoring by SWPPP regulations by looking up and following state water laws and regulations

• Using Geotracker, Google maps, and other resources to acquire site information/land information to write grant proposals with Water Quality Control Board

• Generate HMBP’s (Hazardous Material Business Plans) for facilities with large volumes of hazardous material for CERS site

• Communicating and working alongside other departments to distribute/acquire building safety/evacuation information

• Generating reports and databases for future use

Center for Acupuncture – Office Manager Oct. 2013 – Mar. 2016 Riverside, CA

• Managing customer appointments and assisting in problem solving any inquiries customers may have

• Collecting payments and consolidating all billing formation on a weekly basis for bank transactions

• Creating webpages and uploading relevant information about specific acupuncture treatments to customers and anyone else interested in researching more about acupuncture

• Maintaining and updating social media pages to reach customers with up to date information about new treatments offered

National Geographic – Social Media Coordinator/Community Liaison Feb. 2013 – Jun. 2015 Riverside, CA

• Initiating community outreach activities via social media platforms

• Participated in meetings with community representatives to inform and get feedback on outreach information

• Managing communication between project managers and the public via Facebook

• Updating the Facebook page and producing factual narratives and store on relevant environmental issues, as well as, creating a fan base to promote and spread environmentally conscious message

Skills

• Microsoft Office

• Decision Making

• Time Management

• Problem Solving

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