Fleet Manager
Resume:
.
.
Manoj Kumar S.
Maurya
Operations Management
Surat, GJ
***************@*****.***
To be a successful leader in Operations Management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional growth.
Skills
Delivery schedule oversight
Vehicle Maintenance
Operations and logistics
Training and education
Contract Management
Work History
Fleet Manager
Swiggy, Bundl Technologies Pvt. Ltd
Assisted the management in implementing new strategic initiatives as well as contributed with ideas for effectively scaling up the operations. Deciding on the staffing and training requirements for the areas.
Ensured the fleet of delivery executives across areas are disciplined and resolved disputes/strikes that raised in these areas, warranting an efficient and healthy work environment.
Lead a team of fleet managers to optimize efficiency of operations and achieved the performance target.
2018-08 - 2020-05
.
.
Performed cost analysis and report as well as manage schedules, quality initiatives and process change initiatives. Projects Undertaken
Bad -Order - Reduced B.O. From 3% to 0.4% and thus, focused upon increased Customer experience.
Shift Adherence - Took meaningful follow-up from executives and increased shift completion adherence from 59% to 75% in each shift for high serviceability.
Attrition - Took action and planned strategies to control absconders, thus reducing attrition from 12% to 8%.
Cancellation - Motivated De's about Customer delight and thus inculcated the habit of less cancellation amongst De's, hence bringing Cancellations from 9% to 5% which included only genuine ones.
Managed a fleet of 250-300 executives and looked after the operations implementation.
Improved operational efficiency by proper monitoring, resolving issues and implementing changes as necessary.
Helped and guided the fleet to achieve maximum earnings and high customer rating and helped them during emergencies and exigencies.
Tracked and measured the fleet performance.
Managed and controlled voluntary attrition and controlled absconders.
Branch Team Leader II
Instakart Services Pvt. Ltd
Gained the knowledge of line and staff function, operations, management viewpoints, company policies & practices affect each phase of the business.
Managed a fleet of 45-60 executives and looked after the operations implementation.
Improved operational efficiency by proper monitoring, resolving issues and implementing changes as necessary.
Helped and guided the fleet to achieve maximum delivery conversion and high customer rating and helped them during emergencies and exigencies.
Team Leader
First Flight courier Service Pvt. Ltd
Managed a fleet of 25-40 executives and looked after the operations implementation.
Helped and guided the fleet to achieve maximum delivery conversion & maximume pick-up and helped them during emergencies and exigencies.
2014-09 - 2018-05
2012-12 - 2014-09
.
.
Tracked and measured the fleet performance.
Managed and controlled voluntary attrition and controlled absconders.
Other Work
Textile Industries. ( 1995– 2011)
Education
Diploma: Supply chain Management
Indian Institute Of Management & Planning ( IIMP) - Nagpur H.S.C
Sarvajanik High School - Surat
S.S.C
D.A.V Hindi Vidyalay - Surat
Accomplishments
Have received a “CONSIDER IT DONE” Award from Swiggy for good performance in Surat- Ops Team.
Have received a “3 Star ” Award from Flipkart for good performance in Ops Team
.
2014-01 - 2016-06
1992-03 - 1994-03
1991-01 - 1992-03
Contact this candidate