Farhana Ahmad

**** *. ***** ****** 224-***-****

Niles, IL 60714 aderae@r.postjobfree.com

Business Analyst

Profile Summary:

●5 years of experience working in the capacity of Business Analyst role in IT

●Comprehensive knowledge and experience in Software Development Life Cycle (SDLC) with business process models: Waterfall & Agile (Scrum) methodologies

●Experience in healthcare, banking and Retail

●Experience working with teller system & Point of sale

●Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD) and Functional Specification Document (FSD)

●Experience in identifying the delta between development and deployment and filling the gaps

●Experienced in writing user stories with acceptance criteria or user stories with use case

●Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly

●Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems

●Identified and documented all the Test Case scenarios and performed UAT testing

●Performed rigorous testing with QA team to prevent potential production issues and ensuring that the application is functioning as per the business requirements

●Possess excellent communication and interpersonal skills to coordinate with offshore teams

●Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment

●Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions

●Organized weekly project status meetings and task review meetings, documented and disseminated meeting minutes effectively

●Working knowledge of Jira & Confluence

●Excellent communication skills via email, skype, phone and IM

●Flexible, innovative, able to thrive in a fast paced and time-critical environment

●Experience with JIRA, Confluence, MS Office (Excel, PowerPoint, Project, Word, Outlook)

●

Skills:

Process modeling/redesign, workflow analysis and story-mapping

Population Health data management

Preventative medicine trends and techniques

Patient enrollment, billing, and hospital reimbursement SME

Handling claims from different payer groups

Technical integration and implementation of new software and additions to existing systems

Unified Modeling Language (UML) and use case methodology

Agile and Waterfall methodologies

Client relations, negotiation and conflict management

Project management tools: Microsoft Team Foundation Server, Jira, Confluence, Quality Center

UML tools: Microsoft Visual Studio, Microsoft Visio, Azure RP, SmartDraw, Balsamiq

Other tools: Microsoft SharePoint, Microsoft Office Suite, Google Analytics

Familiar with multiple EHR systems: eClinicalWorks, Epic, Cerner, Allscripts, GE

Gap Analysis and Swot analysis

HTML, CSS, API, Webservices, SSIS

SQL, Power BI, Tableau

Work Experience(s):

Amita Health Holy Family

Dec 2017 – present

Business Analyst

Responsibilities:

●Led requirement elicitation sessions with various primary care and specialty healthcare providers and organizations across the United States.

●Transformed stakeholder requirements into functional specifications focused on workflow analysis, business process reengineering, UI design and process flow modeling.

●Consulted medical practices and healthcare providers to identify, evaluate, and develop systems and processes to deliver healthcare in both a cost effective and high quality manner.

● Engaged throughout all phases of SDLC with medical practices and provided technical support and training for Amita Health v10 electronic health record software.

●Conducted three day workshops to demonstrate Amita Health v10 functionalities, train global end-users and transition knowledge to client counterparts.

●Produced mapping documents, wireframes, customization templates, and UML diagrams using Microsoft Visio and SmartDraw in collaboration with development and UI teams to present end-user workflows and job instructions.

● Worked alongside the product owner to manage and organize the backlog using Jira to assure all project initiatives were in motion and development was active.

●Served as the consult between stakeholders and the software development team.

●Designed project document templates based on SDLC- agile methodology

●Used Jira for writing Epic, user stories with acceptance criteria or user stories with

●use cases, used Confluence for upload documents

Bank of America - Chicago Jan 2016 – Nov 2017

Business Analyst

Responsibilities:

●Worked with business and customer on new initiatives, identify and provide insight and recommendations of what data will be helpful to reach the desired project goals

●Created user stories & Acceptance criteria

●Collaborated closely with the technical team for solution development

●Helped the technical team in understanding the application better

●Documented business requirements with detail to enable customer sign-off

●Established practical and efficient design and testing approaches

●Worked extensively on MS Office tools like Excel, PowerPoint, Word etc. for documentation and presentation purposes, used SharePoint for document storage/sharing and used MS

●Outlook extensively for communication and meetings on the project

●Worked with a cross-functional team of Business Development

●Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes

●Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint

●Responsible in providing regular test reports to the management

●Performed different levels of quality checks and performed UAT Sessions as required

●Provided maintenance and support after project completion

●Analyzed business needs and worked with technical and non-technical teams to overcome challenges worked with business users, stakeholders and SME's amongst the organization

●Validated the bugs opened by QA/business and took appropriate action

●Participated in sprint planning with PM/Dev/QA to conclude the user story points and the effort estimates

●Worked on backlog grooming items and presented what items can be picked up in next sprint to the squad/scrum master

●Managed and updated Jira Agile board to track the movement of user stories / bugs

Nordstrom – Seattle Jan 2015- Dec 2015

Business Analyst

Responsibilities:

●Responsible for gathering business and user requirements via discussions and prototyping with the help of business users, stakeholders, and subject matter experts

●Responsible for validating requirements by performing gap analysis of As-Is and To- Be

●Created high level BRD (Business Requirements Document) to document the business need and create estimates for each requirement

●Created User Stories & Acceptance criteria

●Prioritize outstanding defects and system problems, ensuring accuracy and deadlines are met

●Perform analysis of business rules, business and system process flows, user administration, and requirements

●Conducted weekly meetings between both development team and users for finalizing conflicting design requirements, development standards, and system issues

●Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities

●Defined and documented business requirements with details to enable customer sign-off

●Validates test cases to ensure that scripts will evaluate the business function being performed

●Provides support for application including documenting business processes

●Works with user experience / design resources to help visualize requirements into prototype

●Performed user acceptance testing (UAT) and documented detailed results

●Created FRD (Functional Requirements Document) with detailed mock-ups and wireframes for the requirements selected for the release

●Validated the bugs opened by QA/business and took appropriate action

●Create comprehensive user manual as well as quick start guides for end users

●Performed other duties and responsibilities as assigned

●Worked extensively on MS Office for documentation and presentation purposes

Education

Bachelor of Science in Psychology Northeastern Illinois University 2017-2020 – Chicago

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