Customer Care Handling

Akash Gaurav

Contact No: +91-950*******

E-mail ID: -*.**********@*****.***

OBJECTIVE

To be part of an organization which provides an environment where I can utilize my talent gained through study and experience, develop leadership, and enhance creativity, thereby leading to professional, personal, and organizational growth.

EDUCATIONAL SUMMARY

QUALIFICATION

SUBJECT

INSTITUTE/SCHOOL

BOARD/UNIVERSITY

YEAR OF PASSING

B.Sc. in Hospitality and Hotel Administration

BHM (Science)

IHM Bhubaneswar

NCHMCT-National Council for Hotel Management and Catering Technology

2012-2014

Senior Secondary School Certificate

Commerce

R.T.C High School

J.A.C. Board, Ranchi

2010-2012

Secondary School Certificate

All

J.K.V High School

J.A.C. Board, Ranchi

2009

PROFESSIONAL EXPERIENCE SUMMARY

EMPLOYER

POSITIION

DURATION

ITC Kohenur Hyderabad

F&B Supervisor

02.May.2018 – Till Date

J W Marriott Bangalore

F&B Associate

07.Mar.2017- 24.feb.2018

ITC Gardenia- Bangalore

F&B Associate

01.Feb.2016 – 2.Mar.2017

ITC Windsor- Bangalore

Butler

07.July.2014 – 31.Jul.2015

Radisson Blu, Ranchi

Internship

17 Week.

EXECUTIVE SUMMARY

ITC Kohenur Hotel, Hyderabad

Supervise efficient working of department and assigned shift, administer pre-meal, and rectify all service of staff.

Worked as a leading ambassador in Bar and Restaurant, ITC KOHENUR, Hyderabad (India).

Excellent interpersonal, communication and organizational skills.

Administer training program and prepare schedule and handle inventory effectively.

Excellent attention to detail and high multi-tasking capability.

Self-motivated and flexible to work with negligible supervision.

Coordinate with team to meet sales target, ensure customer satisfaction, and follow company procedures to increase productivity.

ACTIVITEIS AND RESPONSIBILITIES

JW Marriott Hotel, Bengaluru

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Perform day to day financial activities, as cash handling and cashiering etc.

Manage an efficiently operated restaurant/bar shift that is in accordance with the agreed standard and regulations

Resolving the guest’s complaints with regards to food and beverage service and preparing GSS for the same.

Specify workstation requirements and equipment arrangements.

Promote the company and its services generally and tending to all the guests needs.

Acting shift in charge on daily basis and direct in charge for the equipment’s and beverage inventory.

Follow correct health and safety procedures to ensure welfare of both staff as well as guests.

ITC GARDENIA, BENGALURU

Interact with customers, take orders, and serve and drinks

Assess customer’s needs and preferences and make recommendations

Mix ingredients to prepare cocktails

Plan and present bar menu

Check customer’s identification and confirm it meets legal drinking

Stay guest focused and nurture and excellent guest experience

Following correct health & safety procedures to ensure welfare of both staff and guests.

ITC WINDSOR, BENGALURU

Responsible for overall outlet functions, overlook smooth operation of the Restaurant & Bar.

Leading efforts for streamlining processes and generating cost savings in operations.

Ensure profitability of operations and supervise all aspects of outlet management, monitoring food service to ensure compliance with quality & hygiene standards.

Working towards achieving outlet budget and maximizing revenue.

Maintaining par stock of Restaurant.

Taking guest feedback and working to achieve maximum guest satisfaction by keeping record and preferences.

TRAININGS & ACHIEVEMENTS

Basic food hygiene training.

Nominated Employee of the month from F&B at ITC Gardenia- Bangalore.

Honed skills by attending various outbound events in the field of hotel hospitality management.

Mastered the POS software like MICROS system for automated order taking and transactions.

Got Appreciation Letter by J W Marriott Bangalore, for extra ordinary Performance.

Participated in Tourism Heritage Walk held on WORLD TOURISM DAY. (27. Sep.2011- 2012).

Active participant in the school’s events and various other competitions.

COMPUTER SKILL

Operating System

Windows XP, Windows Vista

Office Management Tool

M S Word, M S Excel. M S Power Point, Etc.

PERSONAL DETAILS

Gender

Male

Nationality

Indian

Date of Birth

20.02.1994

Marital Status

Unmarried

Father’s Name

Mr. Babulal Singh

Language Proficiency

English and Hindi

Hobby’s

Learning new things, challenging myself

I hereby certify that all information provided is accurate and updated to the best of my knowledge.

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