Social Media Customer Service
Resume:
SILICIA GARCIA
San Antonio TX, 78223 361-***-****
************@*****.***
Recently relocated to San Antonio and looking to start and pursue a fulfilling career with longevity. Seasoned professional in nursing, sales, and customer service. The range of jobs I have held have prepared me to exceed with empathy, professionalism, and confidence. Hope to pursue a career in public relations, media marketing, or communication specialization. My other interests include coordinating, customer service, social media, and speaking.
“People do not buy goods and services, they buy relations, stories, and magic.”
-Seth Godin
EDUCATION
Texas A&M University of Kingsville
Bachelor of Arts in communications with an emphasis in speech, marketing, and mass media and a minor in psychology.
EXPERIENCE
Legends Kingsville
Community Assistant 01/2020-06/2020
Work closely with property residents
Builds and maintains communication between managers and residents
Assists in a multitude of administrative tasks
Commit residents to lease by providing excellent customer service and tours
Social media advertising and marketing for brand and luxury apartment awareness
Offer personable rapport with residents to establish credibility and trust GNC
Store Manager 03/19-08/19
Manage store, staffing, scheduling, and ordering of products
Ensure customer satisfaction while implementing and executing sales goals
Keep staff and upper management updated on sales, schedules, and responsibilities
Social media marketing advertisement on products and availability
Surpassed sales goals in compliance with store statistics/goals Doctor’s Regional Hospital (Corpus Christi Medical Center) Nurse Technician/ Unit Secretary 01/17- 08/18
Provide excellent patient care according to plan of care
Assist in providing a safe environment for client and care
Comply with all record keeping, documentation data entry for client
Provide effective and friendly customer service to patient and all other guests within hospital stay
Perform secretary duties as needed for all hospital staff in unit Kingsville Nursing and Rehab Center
Certified Nurse Aid 07/14-11/15
Provide excellent patient care according to plan of care
Assist in providing a safe living environment for residents
Provide effective and friendly customer service to residents, families and staff
Comply with all record keeping, documentation and data entry for all residents
Perform secretary duties as needed
OTHER
Journalism portfolio: https://siliciazoom7.wixsite.com/website Web Design: Experience via Wix - 2 years
Advanced Digital Media, Tamuk: Experience editing with Adobe Premiere, iMovie, audio, and video production – 4 years
Social Media Marketing: Implemented social media strategies, strong social media presence
(GNC/Legends) across Twitter, Instagram, and Facebook platforms, utilized social media tools such as consumer engagement analytics and user data Self-portrait Photography: Instagram @ sisayo Editing LinkedIn Profile: www.linkedin.com/in/siliciagarcia KEY SKILLS OTHER SKILLS
Store Management People Skills
Office Management Confidence
Property Leasing Empathy
Nursing Initiative
Event Planning Communication
Administrative Support Diligent
Social Media Customer Service
Sales Outgoing
Working with MS Word Documents Typing
Medical Reception Editing
Customer Focus & Orientation Recruiting
Written Communication Accounting Skills: Bookkeeping Basic Computer Skills: PC Creative
Spreadsheets with Microsoft Excel Passionate
Outgoing
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