Customer Service Manager
Resume:
Komal Julka
Oak Brook, IL ***** 630-***-****
Senior Supply Chain Manager
20+ years’ success launching innovative supply chain management processes for organizational growth
Repeated success guiding sizeable, cross-functional teams in the development of process and supply chain redesign. Adept in end-to-end project management in the Information Technology and Construction Industries. Proven to deliver results in the stewardship of multi-million dollar budget management to develop effective system designs, client-use procedures, data mapping, product testing to ensure functionality and high quality assurance standards. Talent for increasing sales and delivering customer service to forge solid client relationships. Strong communication skills needed to increase stakeholder engagement and provide staff and user-training across functional levels. Highlights of Expertise Include:
Strategic Business Planning
Contract Development/ Negotiations
Customer Service Processes
Cost Analysis & Reduction
Process Redesign/ Change Management
Logistics & Procurement Management
Budget Administration / Management
Supply Chain Management
Process Redesign / Change Management
Customer & Staff Training Management
Network Fulfillment Distribution & Deployment
Career Experience
TruCo Custom Solutions, Oak Brook, IL
Provide executive leadership, engineers, and architects guidance on full-life cycle project development scope, budgetary and resource guidelines, risk analysis and contingency plans, and compliance measures to complete multi-million dollar construction projects.
SENIOR PROJECT MANAGER (March 2011 – October 2019)
Define project requirements, methods, and procedures. Institute industry best practices and identify areas of improvement for implementation of change management strategies. Coordinate vendors, conduct contract negotiations, and monitor contract quality and progress.
Conceptualized strategic risk management processes to reduce financial risk, utilize resources effectively, and complete projects within scheduling frame and on budget.
Collaborated with cross-functional teams and stakeholders, including Jurisdiction representatives, to institute project design changes leading to enhanced operational functionality and efficiency.
Utilized historical projects and prior knowledge to analyze and implement best methods, design practicability, and quality materials to complete projects.
Any other accomplishments? Statistics, budget you worked with, size of teams, etc?
Accenture, Chicago, IL
Directed a team of engineers and logisticians in the development of new business processes for procurement, sourcing, order management, logistics, and supply chain strategy and management.
SUPPLY CHAIN CONSULTANT (January 2003 – June 2004)
Defined document requirements for client end users along with establishing training documents and materials.
Increased organizational effectiveness through the implementation of order fulfillment, logistics, and reverse logistics applications processes.
Supervised specialized teams during solution defining sessions and provided guidance on design conceptualization and implementation.
Any other accomplishments? Statistics, budget you worked with, size of teams, etc?
Rohm and Haas, Philadelphia, PA
Developed all training materials and instituted training application guidelines for in-house and external client users.
SUPPLY CHAIN CONSULTANT (Contract) (May 2002 – October 2002)
Monitored application use and identified areas for improved training methods and information. Reviewed daily application interface error logs to initiate appropriate application solutions. Served as the main point-of-contact for all internal and external users on application issues and resolution.
Conducted research and analyzed market trends to successfully interface with IT and client users to incorporate current processing needs with changing market and configuration needs.
Managed special projects to integrate Manugistics Planning systems into existing processes leading to increased organizational effectiveness and revenue.
Any other accomplishments? Statistics, budget you worked with, size of teams, etc?
Additional Experience
Lexmark Inc. Supply Chain Consultant Lexington, KY
Manugistics, Inc. Supply Chain Consultant Chicago, IL
Sea Land Services, Inc. Management Training Program National Locations
Sale/Development Training Chicago, IL
North American Operations Group Training Dallas, TX
Customer Service & Technology Training Atlanta, GA
Port Operations Training Houston, TX
Education & Credentials
Bachelor of Arts in Business Administration & International Marketing
University Name, Location, Year (If within 10 years)
Lanuguages Spoken
Gujarati, Hindi, and Urdu
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