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Training Manager

Location:
Byram Township, NJ, 07874
Posted:
July 22, 2020

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Resume:

Ralph Gebbia cell phone: 609-***-****

*** **** ***** *****: ader0g@r.postjobfree.com

Stanhope, NJ 07874 home phone: 973-***-****

Project Manager/Training and Organizational Development Professional

Transforming Workforce, Building Culture and Engaging Employees Proactively

Senior Training and Organizational Development Professional, who has shaped high-performing work forces at Fortune 500 companies as well as quick growth startups with progressive technical resources, prolific communication and robust development programs bringing growth and opportunity. Strategic goals reached by employing proven ISD strategies accompanied by communication, support, product and execution that motivates teams to exceed corporate goals and objectives!

Areas of Expertise

Innovative Thinking

Strategic Road Mapping

Project Management

Training Development & Facilitation

Assessment and Measurement

Change Management

Technical Implementation

Leadership Development

Career Pathing and Mentoring

Effective Onboarding

Cost Effective Budgeting

Solution Provider

PROFESSIONAL HISTORY, ACHIEVMENTS AND EXPERTISE

Systems Implementation, Project & Training Manager 02/2016 – Present

HearingLife (William Dement Holdings), Somerset/NJ

As the Systems Implementation, Project and Training Manager, I provide overall direction, communication and strategic planning for HearingLife’s nation-wide technical and procedural implementation and training endeavors. It is my responsibility to successfully define and manage the daily activities of a nation-wide training and support team, as well as create and implement processes and programs to continuously raise the level of service and knowledge of HearingLife’s clinical field employees. Other responsibilities include but are not limited to:

·U.S. Project Manager for all major systems conversions of OneRetail System. To this point, 30 Implementations, over 600 clinics and 1500 employees

·Designing, developing, communicating and implementing the OneRetail Training Strategy and Roadmap, translating the organizations strategic objectives into training objectives

·Creating, communicating, mentoring and implementing training concepts, methodologies and standards to training team, system support staff and company using instituted Training Life Cycle, ADDIE models and Bloom’s Taxonomy of Learning Domains

·Developing and maintaining the strategic annual training budget supporting organizational and training objectives

·Establishing, communicating, evaluating and meeting all training department goals and objectives

·Managing training resource distribution nation-wide

·Managing major technology migrations company-wide

·Planning and managing all OneRetail Systems field documentation and communication

·Attracting, retaining and motivating top quality job candidates for the training and technical support teams

·Re-designing, developing, implementing and measuring the OneRetail training curriculum

·Choosing, developing, and utilizing various delivery mechanisms for cost-effective training in the organization (instructor-led, web-cast, computer-based training, video/audio-based training, etc.)

·Managing, developing, deploying and marketing the e-learning training tools as well as managing and integrating a Learning Management System (LMS)

·Working with each manager, instructor, content developer and the LMS administrator to determine their unique development path and coaching them to higher levels of performance

·Designing, delivering and monitoring our SharePoint Intranet site, insuring it delivers quality content to internal and field employees.

President & Training Professional (Human Corporate Dynamics - HCD) 06/2010 – 02/2016

Merrill Lynch, Bank of America, KPMG, Liberty Mutual, PSEG etc. – Nation Wide

As President and Training Professional for HCD, I marketed, secured and delivered our Training and Development services utilizing the skills and experience I accumulated over the 30+ years involved in Training and Development. I partnered with numerous Fortune 500 firms, as well as smaller up and coming companies, assuming the roles of Training Project Manager, Instructional Designer for both Instructor Led Training and e-Learning curriculum, instructor, training team mentor and consultant, curriculum consultant and technical writer. Other responsibilities included but were not limited to:

Providing project management in the conception, design, development, deployment, and maintenance of virtual learning

solutions and instructor led multimedia curriculum in support of learning strategies

Assessing client needs to determine appropriate performance interventions

Designing, developing and creating instructional strategies based on client need using client resources and tools

Providing guidance, specialized knowledge, coaching and mentoring to other members of the training and development teams

Developing alliances and working relationships with subject matter experts

Working cross-functionally with creative and technical departments to build client solutions

Developing and participating in any required system and user acceptance testing

Supporting senior level associates dealing with complex business learning and leadership solutions

Responding to line management and associate issues related to performance improvement

Serving as a Subject Matter Expert (SME) on the design and delivery of existing curriculum

Nation-wide instructor for complex Financial Planning Training curriculum which included: cultural, process, product, and technical components

Technical Writing, interpretation and Information Mapping development.

Director of Enterprise Operations Training 07/2008 – 04/2010

Delta Dental, Mechanicsburg/PA

As the Director of Enterprise Operations Training I provided overall direction, communication and strategic planning for Delta’s nation-wide operation’s. It was my responsibility to successfully define and manage the daily activities of three regional teams and a consultant team, as well as create and implement processes and programs to continuously raise the level of service and knowledge of Delta’s employees. Other responsibilities included but were not limited to:

·Designing, developing, communicating and implementing the Delta Dental Training Roadmap and Strategy translating the organizations strategic objectives into training objectives

·Creating, communicating, mentoring and implementing training concepts, methodologies and standards to training staff and company using instituted Training Life Cycle, ADDIE models and Bloom ‘s Taxonomy of Learning Domains.

·Developing and maintaining the strategic annual training budget supporting organizational and training objectives

·Establishing, communicating, evaluating and meeting all training department goals and objectives

·Managing training resource distribution nation-wide

·Managing major technology migrations company-wide as well as managing the EDS vendor relationship

·Attracting retaining and motivating the best job candidates for the various regional training teams

·Re-designing, developing and implementing the new Delta Dental training curriculum

·Choosing, developing, and utilizing various delivery mechanisms for cost-effective training in the organization (instructor-led, web-cast, computer-based training, video/audio-based training, etc.)

·Managing, developing, deploying and marketing the e-learning training tools as well as managing and integrating Delta’s Learning Management System (LMS)

·Designing, developing, implementing, and evaluating supervisor, manager and executive management skills training

·Working with each manager, instructor, content developer and LMS administrator to determine their unique development path and coaching them to higher levels of performance

·Designed and delivered both SharePoint and Sales Force Training internally as well as making these tools an integral component of the internal process

·Working with peer Directors, executive management and training management to identify and consult on the training needs of the company and its internal departments

·Leading the Project Management effort for all major systems upgrades, conversions, product rollouts and company initiatives.

Director of Training & Customer Service 09/2003 – 10/2007

eMoney Advisor, Conshohocken/PA

As the Director of Training & Customer Service, I provided overall direction, communication and strategic planning for the Training & Customer Service departments. It was my responsibility to successfully manage the daily activities of both teams, as well as create and implement processes and programs to continuously raise the level of service and knowledge of our employees and client base. Other responsibilities included but were not limited to:

·Assisting and coaching team leaders and account executives with escalated client issues

·Working closely with client project teams to ensure efficient and effective implementation of the Advisor Platform, eMoney’s proprietary Wealth Management internet based software product

·Designing, developing, delivering and assessing internal and external training programs for our support staff and user base

·Choosing, developing and utilizing various delivery mechanisms for cost-effective training in the organization (webcast, instructor-led, computer-based training, video/audio-based training, etc.)

·Managing, developing, and deploying the e-learning training facilities as well as choosing, managing and integrating the eMoney Learning Management System (LMS)

·Creating, managing and delivering the instructor led training curriculum to our nation-wide client base

·Evaluating, measuring and recommending changes to existing methods and systems to increase the accuracy and efficiency of responsiveness to clients and ensuring best practices were being implemented

·Monitoring and providing feedback to executive management on Training and Customer Service statistical data

·Communicating vital corporate, product and procedural information effectively to Customer Service and the Training teams

·Choosing and managing training and servicing vendor relationships

·Designed and delivered both SharePoint and Sales Force Training internally as well as making these tools an integral component of the internal process

·Managing and providing leadership for all projects related to Training and Customer Service

·Creating, managing and distributing client communications

·Marketing and selling training to eMoney’s clients.

OJT Instructor – (Contract) 11/2002 – 12/2002

AIS (Advanced Interactive Systems), Renton/WA

As the OJT Instructor, I was responsible for ensuring airport baggage screening personnel (TSA) were trained and certified. I was also responsible for coordinating all aspects of an OJT evaluation which included scheduling, observation, and review with management. Other responsibilities included but were not limited to:

·Working with management, vendors and customers to have work sites completely prepared for a successful evaluation

·Facilitating all baggage screener training and testing

·Monitoring and reporting status and progress of each baggage screener

·Preparing reports and maintaining records of work accomplishments and administrative information

·Participation in meetings where sensitive security information was provided

·Evaluating baggage screeners on their abilities to:

oDemonstrate the skills taught and learned from their training class

oIdentify dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto an aircraft

oPerform the essential security mission in a courteous and professional manner

oUse diverse, cutting edge electronic detection and imaging equipment.

Assistant Vice President Corporate and Operations Training 07/1996 – 11/2001

Delaware Investments, Philadelphia/PA

As the AVP of Corporate and Operations Training, I was responsible for providing leadership and direction to ensure that the Delaware Investments products, procedures and technologies were taught to our employee base in the most comprehensive, effective and professional manner. It was also my responsibility to make sure the team of instructors was of the highest caliber through recruiting, continuing education and training. In addition to the duties normally performed by an AVP, I was responsible for creation, coordination, facilitation and evaluation of the entire training curriculum of Delaware Investments. Other projects and responsibilities included but were not limited to:

·Establishing annual budget, department and instructor/developer goals

·Creating and meeting monthly, quarterly and yearly training objectives

·Choosing, developing and utilizing various delivery mechanisms for cost-effective training in the organization (instructor-led, web-cast, computer-based training, video/audio-based training, etc.)

·Managing, developing, and deploying e-learning training tools as well as choosing, managing and integrating Delaware’s Learning Management System (LMS)

·Working with each instructor to determine their unique development path and mentoring/coaching them to new levels of success

·Managing, designing and communicating the corporate monthly training calendar and newsletter

·Working closely with corporate and department management to identify and consult on the training needs of the company

·Creating and facilitating new employee orientation programs and onboarding curriculum

·Creating and facilitating financial product training

·Creating and facilitating technology training programs

·Leading the training Project Management effort for all major systems upgrades, conversions, product rollouts and employee development initiates.

·Assessing, creating and delivering employee development programs such as the Effective Supervision Skills, Increasing Human Effectiveness and the Professional Development Skills programs to Delaware’s internal employees

·Establishing and communicating training and documentation standards to training staff and company

·Creating training curriculum and writing user-friendly training documentation using the standards set forth by the training department

·Preparing new hire evaluations and consulting department management on the progress of their employees

·Providing coaching skills to managers and supervisors

·Managing training projects and program rollouts from start to finish, including the certification process when necessary

·Creating and maintaining an effective and enthusiastic team environment and being a major influence on corporate culture

·Working with vendors and consultants overseeing and managing these relationships

·Assisting departments with career development of employees on a consultative basis

·Managing the continuing education process for licensed employees (Firm Element).

Technical Training Specialist 09/1994 – 05/1996

Towers Perrin, Philadelphia/PA

As the Technical Training Specialist, I was responsible for designing, developing, delivering and evaluating technical and non-technical customer service, technical and product knowledge training programs for our National Employee Benefits Center (NEBC). Other projects and responsibilities included but were not limited to:

·Designing, developing, facilitating and evaluating training programs for all Windows applications, WordPerfect, Lotus Notes and Lotus 1-2-3

·Designing, developing, facilitating and evaluating training programs for Towers Perrin’s in-house developed human resource software applications

·Designing, developing, facilitating and evaluating Voice Response Unit (VRU) training and script reviews

·Designing, developing, facilitating and evaluating Towers Perrin’s new technical/product training curriculum

·Managing the use, integration, security and reporting for Towers Perrin’s Learning Management System (LBS).

Training Manager 04/1992 – 09/1994

Sanchez Computer Associates, Malvern/PA

As the Training Manager, I was responsible for managing the training and education department that designed, developed, implemented and evaluated technical product training programs to Sanchez’s international and domestic client base, as well as internal personnel. Other projects and responsibilities included but were not limited to:

·Designing, developing, implementing and evaluating the PROFILE/Integrated Banking System (IBS) training curriculum

·Facilitating training for all aspects of the PROFILE Integrated Banking System on an international basis

·Designing, developing, implementing and evaluating training for DATA-QWIK, Sanchez’s proprietary system’s application/report generator system

·Conducting sales presentations for prospects

·Developing training strategies and budgets, as well as writing and executing training sales contracts

·Writing user-friendly training and procedural documentation using the standards set forth by the training department

·Marketing training to Sanchez’s international client base.

Training and Documentation Manager 08/1990 – 03/1992

EDS (Electronic Data Systems), Clifton/NJ

As the Training and Documentation Manager, I was responsible for a team that consisted of ten training and documentation professionals. The group’s responsibilities included designing, developing, implementing and evaluating product knowledge training programs to EDS’s nationwide client base as well as internal personnel. Other projects and responsibilities included but were not limited to:

·Designing, developing, facilitating and evaluating the training/documentation pertaining to the Automated ATM Correction system

·Designing, developing, facilitating and evaluating the training/documentation pertaining to the Processor Performance Reporting system

·Managing, developing and conducting major system conversion training

·Rewriting and maintaining the Initial Product Training manual, as well as facilitating the classes

·Writing notifications, newsletters and bulletins providing clients and internal staff with information regarding new and upgraded products.

Assistant Treasurer – Product Delivery Training 05/1986 – 06/1990

Bankers Trust Company, New York/NY

As the Assistant Treasurer of Product Delivery Training, I was responsible for designing, developing, delivering and evaluating technical, product and process oriented training programs to support the Product Delivery Division of Bankers Trust Company. Other projects and responsibilities included:

·Managing, designing, developing and delivering training for the Return Items Deposit Processing Group and the Check Processing Reject Repair Group

·Designing, developing and delivering training for the New Account Services On-line Posting system

·Conducting Check Processing Overview Sessions to the Product Delivery Management staff

·Consulting various departments for the purpose of upgrading their quality of work

·Managing, designing, developing and delivering training for the Pegatrace On-line Research system

·Designing, developing and delivering training programs teaching test script writing to various conversion and project management teams

·Training new hires on the On-line Money Transfer Processing system. This training consisted of the Cable, Telex, Swift, and ISO message types as well as Fed Chips and International Payment Systems

·Writing user-friendly training documentation using the standards set forth by the training department for all aspects of the Bankers Trust training curriculum.

Automation Analyst 01/1983 – 04/1986

Merrill Lynch, New York/NY

As the Automation Analyst, I was responsible for the development and testing needs of systems designed to support CMA Operations. Other responsibilities included:

·Providing technical guidance and support to user areas

·Providing assistance to field engineers for ITT Courier, IBM, Quotron, and RSI World Communications

·Initiating and reviewing requests for systems development, modifications and enhancements

·Providing the function of liaison between CMA Operations, CAM Systems, Computer Operations and Bank One

·Monitoring, documenting and responding to all inquiries of system problems and performance

·Working as part of the team that tested, documented and maintained the new Merrill Lynch Banking system

·Conducting training programs for managers, supervisors and user base on the new Merrill Lynch Banking system.

EDUCATION

05/1986 Pace University, New York/NY BS – Computer Information Systems

CERTIFICATIONS

Increasing Human Effectiveness – Certified Trainer

Service Excellence – Certified Trainer

Personality Profiler – Certified Trainer

Accurate Data Transfer – Certified Trainer

Various Explosive Trace and Detection Devices – Certified Trainer

Information Mapping – Certified User

Kepner Tregoe Project Management Process – Certified User

Kirkpatrick Four Levels Evaluation – Certified User

SOFTWARE AND TRAINING TOOL SKILLS

·Microsoft Suite (Word, Excel, Outlook, CRM, Access, PowerPoint, Project, Teams, SharePoint, Skype, Sway, One Drive)

·Web Collaboration (WebEx, Zoom, Go-to Meeting, On-Demand, Meeting Linc, Jabber, MeetingMaker, ILinc)

·Learning Management Systems (Fuse, Learning Central, Outstart, Alchemy, TrainOn Track, OnPoint Digital, Meridian KSI, PointeCast, LearnLinc, BrainShark, Lectora, Edulence, KnowledgePlanet, Rollbook, Fuse, Moodle, Sakai, Saba Cloud, 360 Learning)

·FUSE Social Learning Central

·E-Learning Development Tools (Camtasia, Captivate, Dreamweaver, Flash, Fireworks, Edulence, MindFlash, CourseAvenue, TrainCaster, RoboHelp, Articulate, Absorb, Smart Builder, Raptivity)

·DST Systems

·PeopleSoft

·Lominger Performance Management

·Zoomerang and Survey Monkey

·SalesForce

·Snag It, Snipping Tool

LICENSES

Series 6 & 26 (Not Maintained)



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