Customer Service Manager
Resume:
OMOBOLANLE ELIZABETH ADESUNLORO
Email: *******************@*****.***
Mobile: +971*********
Responsible for quotation, planning, negotiation and delivery of all catering and events request.
Leopold’s of London- Responsible for ensuring that approved policies and procedures are adhere to and maintained. Investigates and resolves food quality, employee and service complains, completing required paper work and recording of transaction, Maintaining the Restaurant’s revenue, profitability, quality goals and recruiting, training and supervising staff, agreeing and managing budgets, planning menus, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels, producing staff rosters, handling customer enquiries and complaints, preparing and presenting staffing/sales reports, keeping statistical and financial records, assessing and improving profitability, setting targets, handling administration and paperwork, liaising with customers, employees, suppliers, licensing authorities and sales representatives, making improvements to the running of the business and developing the restaurant. ABOUT ME
A friendly and professional customer service specialist with over 10years of extensive experience with strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver, growth-oriented. Customer service orient experience with in-depth knowledge in hospitality industry services and event management, skill in developing a passion for building and growing a relationship with clients, knowledgeable in increasing sales, developing constant growth, energetic in administrative, data entry, travel coordination, scheduling, planning skills as well as proven event coordination talent.
Currently seeking a position in a more challenging in the Customer service industry to broaden my gained knowledge and skills for the great outcomes. An interactive organization that offers a constructive workplace to build long-term opportunities for career growth and an avenue for the professional challenge. Restaurant Asst. Manager
May 2017 – Feb 2019
Catering and Events Manager
Mar. 2019- May 7 2020.
Restaurant Supervisor
Nov 2015 – April 2016
Leopold’s of London –, Overseeing operations with high degrees of efficiency, especially during lunch and dinner rushes, ensuring food quality, service and cleanliness standards are maintained throughout shifts. Supervise all kitchen and dining area activities and ensure optimal quality of all production. Settings goals for performance, monitoring staff productivity and providing constructive positive feedbacks and coaching, Ensuring the well- being of staff, organizing workflow, making sure everyone understands their duties and delegated task with excellent team work. Collaborate with restaurant manager to review all employees’ performance and provide training to increase performance. Head- Waitress
(2014-2015)
Diploma in Hospitality and Tourism Management (2020) - Evergreen College (Canada distance learning) Diploma in Travel and Tourism (2016) - Zabeel International Institutes (Abu Dhabi) High school (2004) - Baptist Prospect High School (Nigeria) Time Management, Adaptability, Interpersonal
Leadership, People Management, Communication
Problem-solving, Customer service Executive
Critical Thinking, Office Management, Guest’s Management PowerPoint Presentation, Ms. Word, Ms. Excel,
Emotional Intelligence, Decision Making, Self- Motivated. Leopold’s of London – As a member of the food service team, I take responsibility in training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring and assigning tasks to staff.
EDUCATION
SKILLS
LEARNING EXPERIENCES
Certified from Zabeel International Institutes
On Sabre
Certified Trainer from Ghana, on excellent
customer service
Trained on how to use Power point and proficient in MS Excel and MS Word
PERSONAL DETAILS REFERENCES
Ms Wella Remo
Purchasing Manager
Sky view, Sheikh Mohammed, Bin Rashed Boulevard.
Downtown Dubai.
Mobile: +971*********
Mail: *****.****@******.***
Ms. Gordana Aleksi
Operation Manager
The London Slide, Dubai
Mail: *******@**************.***
Mobile: +971*********
February 20th 1989
English
Single
Abu Dhabi
Nigerian
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