Medical Assistant Insurance

Antoinette Robinson

*** **** *****, ******, ** **050

Home: 973-***-**** • Cell: 973-***-****

Newark Beth Israel Medical Center (Emergency Department) - Newark, NJ Certified Patient Access Representative, 04/2012 to Present

Interviews and admits all patients in accordance with hospital policy

Ensures accurate collection of patient information

Responsible for pre-registration process, collation of charts, computer data entry, insurance verification.

Performs all clerical functions as necessary

Responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.

Ensure that the patient or responsible party signs all appropriate registration forms in Precision Forms Manager, or sign manually and scan into Precision timely

Greet and assists patients/visitors in a courteous manner

Provide support and education for proper use of system whenever necessary Newark Beth Israel Medical Center (Family Health Center) – Newark, NJ Certified Patient Access Representative, 06/2006 to 04/2012

Demonstrated the ability to enter patient's demographic/insurance information in the computer system (SMS) accurately and timely

Communicated effectively the department policies and procedures and ensuring they are followed

Demonstrated the ability to verify patient's insurance benefits and obtain the obtain the appropriate pre- certs/authorizations, and/or referrals as required by the insurance carrier

Demonstrated and maintained the current knowledge of insurance companies, State and Federal Healthcare regulations and requirements

Collected the required co-pay/fees, and provide receipts accurately

Performed all duties associated with appointment scheduling

Answered telephones courteously and in a timely manner Skills Summary

Strong Written/Verbal Skills

Typing

Appointment Scheduler

Professional Telephone

Etiquette

Medical Terminology

Interpersonal Skills

Provide Excellent

Customer Service

Insurance Verification

Provide

Inpatient/Outpatient

Services

Front-Office Operations

Hospital Billing/Coding

Data Entry

Claims Verification

Self-Motivated

EXPERIENCE

Antoinette Robinson 324 Gist Place, Orange, NJ 07050 Home: 973-***-**** • Cell: 973-***-**** Physicians Practice Services – Newark Beth Israel Medical Center - Newark, NJ Patient Access Representative/Data Entry Clerk, 01/1997 to 11/2005

Obtained and verified insurance/payment source, located necessary referral/authorization and coverage extensions as required

Assisted with identification/resolution of insurance issues.

Supported multiple patient/payor types to ensure billing procedures are followed.

Coordinated activities with physician offices, service sites and ancillary departments

Managed a high volume of in-bound and out-bound calls from patients, hospitals, and insurance carriers to resolve patient accounts and collect payment.

Researched alternate insurance or payment options available while navigating and updating multiple patient accounting systems

Consistently exercised discretion and judgment to analyze, interpret, make deductions regarding any potential actions necessary based on the varying facts and circumstances of each individual case Center for Urban Education (C.U.E. Inc.) – Irvington, NJ Case Representative, 01/1994 to 12/1996

Prepared daily activity logs for newly rehabilitated members of society

Coordinate and facilitate active employment searches for clients upon completion of program

Maintained client and program records in accordance with applicable standards and regulations, grant requirements, etc.

Maintained a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature

Participated in continuing education activities, remaining knowledgeable in area(s) of expertise

Provided detailed information regarding assigned clients to establish the foundation for the Treatment Plan

Works with the client on a day-to-day basis using professional judgment and discretion to implement the team determined Treatment Plan

Assists in development, implementation and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals

Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals Certified Medical Assistant Program – Katherine Gibbs Secretarial School, New Jersey Campus Certified Patient Access Representative Training Course - Newark Beth Israel Medical Center, Newark, NJ EDUCATION

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