STEVEN L. HAWK
Boise, ID ***** 208-***-****
*******@*****.*** linkedin.com/in/stevenhawk
OUTSOURCED SALES & SOLUTIONS EXECUTIVE
Influential, award-winning executive with comprehensive experience selling and delivering complex workforce and outsourced solutions to global clients. Proven success developing world-class processes and building highly skilled teams in areas of outsourcing, managed services, project management, operations delivery, and sales. Leverage strong communication and interpersonal skills to collaborate successfully with staff across all organizational levels. Areas of Expertise:
Team Leadership P&L Management Contract Negotiation Relationship Building Proposal & Presentation Development Service Delivery Cross-Functional Collaboration PROFESSIONAL EXPERIENCE
EXPERIS, a ManpowerGroup Company, Boise, ID 2004 - 2020 Vice President, Outsourced Solutions 2014 - 2020
Drove sales and delivery of outsourced solutions for national and global clients. Collaborated with cross-functional pursuit teams to create proposals, craft presentations, and capture new business. Led team of 15+ engagement managers delivering contractual services to customers. Oversaw up to 1.4K consultants. Top clients included IBM, Steelcase, British Telecom, Cisco, and HP.
• Built new outsourcing practice, expanding sales to dozens of new global Fortune 500 clients.
• Grew annual revenue from $18M to over $123M by collaborating with internal teams to identify and close business with new clients.
• Hired and trained 20+ engagement managers, ensuring optimal service delivery of outsourced efforts.
• Met or exceeded sales targets in 5 of 6 years in this role.
• Developed trusted advisor relationships with client managers and executives, facilitating new sales and ensuring satisfactory delivery of services.
Director, Outsourced Managed Services 2009 - 2014
Worked with global clients to insource and outsource teams, services, and / or projects in variety of functional areas, including IT, engineering, finance, human resources, procurement, legal, and other professional business areas. Led entire sales / solutions / delivery cycle for outsourced efforts. Developed proposals, delivered client presentations, negotiated contracts and statements of work (SOWs), and provided oversight of contract delivery.
• Played key or lead role in responding to more than 350 proposals, resulting in award of 180+ SOWs, worth more than $300M.
• Developed best-in-class outsourcing processes that facilitated growth in this new line of business for Experis.
• Created presentation and marketing materials, enabling company sales teams to identify and pursue new business opportunities.
Managing Director 2007 - 2009
Sold and delivered staffing and outsourced efforts for clients in US Northwest region. Built relationships with clients and closed new business. Held P&L and overall management responsibility for all company operations in region, including sales, recruiting, contract negotiations, and proposal efforts. Managed team of 10+ sales, recruitment, and operations professionals.
• Exceeded sales targets and grew business to $18M in annual revenue through hiring of high-performing sales and recruiting staff, and focusing on new growth opportunities. STEVEN HAWK *******@*****.*** PAGE TWO
EXPERIS, a ManpowerGroup Company (Continued)
Program Manager - HP Managed Services 2004 - 2007
Managed all sales, solution, and delivery of outsourced services to Hewlett-Packard. Provided leadership to 8 engagement managers and 300 employees tasked with delivering outsourced efforts across 28 states.
• Delivered on 50+ HP SOWs worth more than $16M in annual revenue.
• Worked with all levels of HP management, procurement, and legal teams, ensuring successful delivery of outsourced efforts.
ADDITIONAL RELEVANT EXPERIENCE
BARRETT BUSINESS SERVICES, INC., Boise, ID, Regional Manager - Idaho Managed staffing sales, operations, and P&L for 4 offices in Idaho. Developed new business and led team of 7 direct reports and more than 400 indirect reports at dozens of client locations. MARKMONITOR, INC., Boise, ID, Account Executive
Helped Fortune 1000 clients identify and resolve instances of cyber-squatting, web spoofing, typo-squatting, and other brand name abuse on Internet. Worked with clients to manage and protect portfolios of generic top-level domain names (.com, .net, .org) and country code top-level domain names (.uk, .jp). ALTERNATIVE RESOURCES CORPORATION, Boise, ID, Area Manager - West Region Led team of 14 client services managers and 200 consultants located throughout Western region (CO, WY, ID, UT, WA, OR, and CA). Supported more than 50 outsourced projects throughout West, including those at IBM, Hewlett- Packard, EDS, Alaska Tanker, and Kinko’s.
AWARDS & ACHIEVEMENTS
• ManpowerGroup’s Circle of Excellence Award 3-time Circle of Stars Winner.
• ARC Area Client Services Manager of the Year ARC Star Award Winner ARC President’s Club Winner.
• 2-time Non-Commissioned Officer of the Year - 313th Military Intelligence Battalion, 82nd Airborne Division.
• Author of 10 fiction novels; 3 of which were selected by Amazon as Kindle Scout winners and published by Kindle Press.
EDUCATION & PROFESSIONAL DEVELOPMENT
• Bachelor of Science in Business Administration (BSBA), Western Governor’s University, Salt Lake City, UT.
• Certified as Project Management Professional (PMP), PMI.
• Formally trained in leadership, P&L management, sales, and contracts.