Housekeeping Customer Service
Resume:
Veena Mirikar
Date of Birth: **th February **** Age: 33 years
Contact: 052*******
Email: ***********@*****.***
Objective: To utilize my knowledge, skills, experience in the best possible way for the fulfillment of company goals and to strive for Excellence with dedication, determination and passion.
Professional Work Experience
Company: Samaya Apartment, Wadi Al Safa, Dubai (Pre- opening)
Designation: Executive Housekeeper
Location: Wadi Al Safa, Dubai
Period: August 2019 – Present
Job description:
Obtained quotes from appropriate suppliers for laundry machines, housekeeping machines & equipment, gym equipment & linen.
Interviewed housekeeping associates and supervisors.
Conducted training for housekeeping associates.
Obtained quotes for apartment staff uniform.
Set up of rooms, public area, pantries & stores.
Set up of cleaning systems for all the rooms & public area.
Set up line room, uniform room.
Listed and raised purchase request for all the guest room supplies & cleaning supplies.
Discussed with the management regarding all the contracts.
Professional Work Experience
Company: Samaya Hotel Deira, Dubai
Designation: Executive Housekeeper
Location: Deira, Dubai
Period: August 2018 – Present
Job description:
Directing all laundry, housekeeping, public area & pool staff.
Create & maintain interior & exterior standards of cleanliness.
Forecast needs & adjust staffing levels as required.
Train & develop staff to meet company requirements.
Handling purchasing for housekeeping, pool & laundry.
Creating SOPs for housekeeping with the assistance of the Hotel Manager.
Monitor & strive to improve site quality scores.
Managing the day to day operation of the housekeeping & ensure standards & procedures are consistently applied.
Professional Work Experience
Company: Citymax Hotel Al Barsha, Dubai
Designation: Senior Housekeeping Supervisor
Location: Al Barsha, Dubai
Period: August 2010 – August 2018
Job description:
Conduct trainings & team building activities for associates
Ensuring that high standards of cleanliness are maintained throughout the hotel, with supervision and inspection of all guest rooms and areas.
Allocating areas of cleaning on a daily basis
Ensuring all guest and team member laundry and dry cleaning is processed in accordance with procedures as well charges are raised and documentation completed for hotel audit procedures.
Complete awareness of linen procedures and assisting with linen stock takes as required.
Receiving and issuing cleaning materials and carry out stock takes as required.
Ensuring correct use of cleaning agents on all surfaces.
Assisting with periodic cleaning of areas as requested.
Complete awareness of security procedures.
Recording and reporting all faults and damage arising to Maintenance.
Ensuring all housekeeping equipments are used safely and effectively.
Ensuring and observing safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
Recording, reporting and processing lost and found property.
Assisting with the training of team members in order to encourage and obtain maximum commitment.
Reviewing the performance of team members.
Dealing with suppliers.
Professional Work Experience
Company: Citymax Hotel Aswan, Egypt (Pre- opening)
Designation: Senior Housekeeping Supervisor
Location: Aswan, Egypt
Period: November 2017 (15 days)
Job description:
Hired Housekeeping associates.
Conducted trainings & team building activities for associates.
Prepared checklist for rooms.
Raised purchase request for housekeeping supplies.
Professional Work Experience
Company: Citymax Hotel Al Barsha, Dubai
Designation: Housekeeping Supervisor
Location: Al Barsha, Dubai
Period: August 2010 – August 2014
Job Description:
Conduct trainings & team building activities for associates
Generate room attendant report, assign associates their duties and inspect work
Investigate complaints regarding housekeeping service and equipment, and take corrective actions.
Conduct briefings
Coordinate work activities among departments
Performs cleaning duties in cases of emergency or staff shortage.
Examines building to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
Issue supplies & equipment to associates
Preparing discrepancy report
Company: Hotel Nova Goa
Designation: Assistant Executive Housekeeper
Location: Goa, India
Period: January 2009 – March 2010
Job Description:
Allocating the duties.
Handling lost and found, flower arrangements.
Inspecting rooms and public areas.
Handling minibar.
Handling Banquets.
Company: Hotel Majestic, Casino Paradise
Designation: Casino Dealer
Location: Goa, India
Period: March 2008 – October 2008
Job Description:
Dealing casino games.
Customer service
Company: Taj Fort Aguada Beach Resort
Designation: Housekeeping Associate
Location: Goa, India
Period: May 2007 – January 2008
Working on guest floor as a room attendant.
Handling linen, guest laundry and uniform section.
Working as Desk coordinator.
Academic Qualification
Sr no.
Diploma/ Degree
Institution
Specialization
Passing Year
1
Diploma in hotel management
Agnel institute of food craft and culinary sciences
Hospitality Management
2007
2
Higher Secondary Certificate
APS School
Science
2004
3
Secondary School Certificate
Auxilium Convent School
2002
Remarkable Achievements, Certification and Trainings.
Sr. no.
Achievement/ Certification
Institute/ Company
Awarded Year
1
Certified as a Dubai Way Champion
Citymax Al Barsha
2018
2
Awarded as employee of the year
Citymax (Landmark)
2016
3
Certified departmental trainer
Citymax Al Barsha
2014
4
Awarded as “Best Smile”
Hotel Majestic, Goa
2008
5
CIS Champ (Customer Service)
Hotel Taj Fort Aguada, Goa
2007
6
Industrial Training
Taj Exotica, Goa
2006
7
Industrial Exposure Training
Taj Fort Aguada Beach Resort, Goa
2005 - 2006
8
Seminar on Goa Tourism: Opportunities and Challenges in 21st Century
Mushtifund Institute of Tourism
2005
9
Practical Training
Taj Holiday village
2004
Computer Skills
Sr. No.
Skills & Abilities
Last used/ Practiced
1
Microsoft Word
Currently using
2
Microsoft Excel
Currently using
3
Microsoft Powerpoint
Currently using
4
Outlook Express
Currently using
5
Fidelio
2007 - 2008
6
Opera PMS
Currently using
7
Materials Control
Currently using
Languages Known
Sr. No.
1
English
2
Marathi
3
Hindi
4
Konkani
Personal Information
Father’s Name: Mr. Shashikant Mirikar
Mother’s Name: Mrs. Mary Mirikar
Marital status: Single
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