Vijay - 11.6 yrs Exp, Manager - MIS & CRM, Looking for Job @ CHN

P.VIJAY

Manager – CRM, MIS & Operations

Seeking a responsible career opportunity to fully

utilize my experience, while making a significant

contribution to the success of the company.

Mob: 822*******

Email: *************@*****.***

Target Location: Chennai / Bangalore

Target Industry: Any Industry

PERSONAL DETAILS

Date of Birth: 25th

January 1986

Languages Known: English & Tamil

Marital Status: Married

Address:

No 35 Malligai Street, JCK Nagar, Chengalpattu,

Tamilnadu - 603002.

ORGANIZATIONAL OVERALL EXPERIENCE - 11.6 YEARS

1) Shriram Properties Pvt Ltd, Chennai & Bangalore Designation: Manager – CRM (MIS) Period: Jul-19 to Jun-20 (1 Year) Roles & Responsibilities:

• Direct reporting to Chief Strategy Officer (CSO).

• Managing a customer support & MIS team and oversee the process for efficient deliveries.

• Planning and delivering CRM strategies across the organisation and its customers.

• Contribute ideas to resolve customer problems promptly to improve productivity.

• Analyze business information to identify process improvements for increasing business efficiency.

• Creating diverse reports and do the depth analysis and producing the actionable information.

• Provide customer support and assistance with resolution and follow up through SFDC software. 2) Hiranandani Communities, Dubai & Mumbai

Designation: Deputy Manager – Operations & CRM Period: Jul-15 to Jun-19 (4 Years) Roles & Responsibilities:

• Direct reporting to President.

• International work experience in Dubai Project for 3 years and Mumbai project for 1 year.

• Develop and implement process solutions to improve operational efficiency.

• Identify business process challenges by analyzing process data and metrics.

• Consolidating the data from all department and share the MIS report to the management.

• Reconciliation with Finance Dept in terms of Sales, Collections, Pay outs and Customer Database.

• Supporting to Sales & Marketing team to follow the process in Sell.do software. 3) Educomp Solutions Pvt Ltd, Chetpet, Chennai

Designation: Assistant Manager - Customer Support & MIS Period: Jan-09 to Jun-15 (6.6 Years) Roles & Responsibilities:

• Immediate reporting to Assistant Vice President.

• Understanding customer requirements to provide appropriate clarifications & solutions.

• Maintain accurate records and document all customer service activities and discussions.

• Work within various teams to ensure outstanding customer support.

• Generate and distribute various Management reports in accurate and timely manner.

• Provide strong reporting and analytical information support to management team.

• Supporting to Internal team for completing all the activities with smooth operations. PROFESSIONAL SUMMARY

• Managing client relationships to build a reputation for excellent service.

• Proficiently performing and well versed in finalization of Business Analysis.

• Experienced individual determined to carve a successful career in the MIS Domain.

• Excellent analytical skills that helps to identify problems and seek solutions promptly.

• Create systematic process to customer requirements and enhance the customer satisfaction.

• Proficient in documenting and adherence to the assigned policies and procedures. ACADEMIC DETAILS

Qualifications College / School Percentage

MBA – Correspondence Loyola college, Nungambakkam, Chennai. Pursuing BCA – 2008 Loyola college, Nungambakkam, Chennai. 71 HSC(12th) – 2004 St Joseph Hr Sec School, Chengalpattu. 69 SSLC(10th) – 2002 St Joseph Hr Sec School, Chengalpattu. 73 COMPUTER SKILLS

• Good knowledge in Preparing MIS Reports, Data Analytics, Backend operations.

• Good knowledge in MS Excel – VLookup, HLookup, Nested if, Count if, Sum if, Index & Match, Pivot Table, Mail Merge, Chart preparation.

• Good knowledge in MS PowerPoint – Preparing presentation.

• Good Exposure in Sell.do, SFDC & CRM software.

DECLARATION

I hereby declared all the above information given by me is true and best of my knowledge & belief. Place: Yours Sincerely

Date:

(P.VIJAY)

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