Meetings and Events Manager
Resume:
DANIELLE REED
*** ******** ******* #*, ********* CA 94086
******@*******.***
D.R.
SUMMARY
I am a business professional with 6+ years of experience in management operations, customer service, client relations, and event planning at companies from boutique hotels to large corporate operations. I am a detail oriented, highly focused individual with a proven track record of upselling, increasing the bottom line, and forming lasting connections with clients and partners.
WORK EXPERIENCE
St. Regis San Francisco June 2019 - present
Meeting and Events Manager
St. Regis is a 5 star luxury property in the heart of San Francisco that works closely with affluent partners, from leaders in the technology industry to professional sports teams
Work closely with clients to plan, manage, and execute events including board meetings, conferences, city-wide events, trade shows, and social gatherings
Work with a wide array of high profile guests to plan every detail of an event to perfection, while ensuring that the client is happy and relaxed at all times
Upsell clients on items such as higher tier guest rooms, and food/beverage offerings in order to increase both customer experience and hotel’s bottom line
Facilitate interdepartmental communication and cooperation to ensure common goals are met
Forge and maintain personal connections with clients to ensure satisfaction and return business
Position requires excellence in multi-tasking, problem solving, patience, and customer service
Proficient in CI/TY, Social Tables, Excel, and other office technologies Fairmont San Jose January 2018 – June 2019
Conference Services Manager
Fairmont San Jose is a 65,000 square foot convention hotel specializing in large conferences and ethnic weddings
Experience in: entertainment groups, sports teams, room blocks, large and small conferences, law firms, weddings, and social events
Coordinated communication through all departments at Fairmont to ensure that the client and guests have a successful stay
Worked meticulously with clients to guarantee return stays and increase hotel revenue
Proficient in Opera, Social Tables, and Excel
Cornell Catering, Ithaca New York October 2014 – December 2017 Manager
Cornell Catering is an off-site catering company serving the Cornell/Ithaca community
Coordinated and managed events while interacting with clients and supervising students
Assisted with managing inventory in order to increase revenue Page 2 D.R.
JW Marriott, Austin Texas May 2017 – August 2017
Operations Management Intern
Management in training intern specializing in rooms operations, specializing in front desk operations
Mastered At Your Service, Front Desk, Executive Lounge, Night Audit, and shadowed a Senior Events Manager
Handled 500+ guests in and out each day
Worked with many people from different backgrounds and was able to take in the culture of Austin to share with guests
Ritz Carlton, Lake Tahoe May 2016 – August 2016
Conference Concierge
Worked with Event Services Department and Food and Beverage Department to ensure events go off as planned
Planned Pre-Cons, attended BEO meetings, worked closely with clients to assist with their events, helped with set up/break down, worked closely with each department to assist clients
Learned culture of Ritz Carlton and how to achieve the goals of the company Statler Hotel, Ithaca New York August 2015 – December 2017 Bellman
Statler Hotel is a student run hotel on the Cornell campus, training students to be leaders in the hospitality and business field
Bellmen were the first and last face the guest sees when coming to the hotel
Assisted guests with luggage, valeting cars, and other informational needs EDUCATION
Cornell University College of Business, Graduation December 2017 School of Hotel Administration
Bachelor of Science
Relevant coursework:
Finance: Financial Accounting, Managerial Accounting, Airline Economics and Management, Finance, Microeconomics, Quantitative Analysis
Public Relations/Marketing: Marketing, Brand Management
Operations: Business Computing, Hospitality Facilities Management, Service Operations Management
Management: Managerial Communication, Organizational Behavior, Human Resources Management, International Management
Real Estate: Hospitality Development and Planning, Principles of Hospitality Real Estate
Food and Beverage: Food Service Management, Restaurant Management, Introduction to Food Service, Catering and Special Events Management
Other: Business Law for Hospitality, Psychology 101, Corporate Sustainability
Contact this candidate