Sales Representative Customer Service

C U R R I C U L U M

V I T A E

For:

RAHAB NJERI NGANDU

P.O. BOX 51903 – 00200

NAIROBI

C/o RACHAEL WAITHIRA

CELL PHONE: +254 705 - 441801

CURRICULUM VITAE

PERSONAL DATA

NAME : RAHAB NJERI NGANDU

ADDRESS : P.O. BOX 51903 – 00200

: NAIROBI

: CELL PHONE: +254705 – 441801

Email: ********@*****.***

CAREER OBJECTIVES

I am a talented, diligent lady who would like to broaden my scope in the service industry.

I have the capacity to work as part of a team and to motivate and inspire others working with me, or to work alone, with the ability to analyze, think strategically, and make sound judgments and decisions under stressful conditions.

I enjoy working with different cultural setting and working with different cultures and people. I’m gregarious and polite by nature finding it easy to put others at ease and have the capacity to interact and communicate with people from all strata and nationalities.

I posses a strong sense of responsibility to my employer and have the capacity to work in my employer’s best interest and to motivate others to assume such responsibility thereby assisting in actualizing the company’s goals and objectives.

PROFESSIONAL EXPERIENCE, ATTRIBUTES AND ACCOMPLISHMENTS

Career Attributes

Resourceful with the ability to assess all issues adequately and complete projects producing professional results while adhering to rigid deadlines and company policies.

Exceptional knowledge of what ‘service delivery’ means

Challenge driven and undaunted by obstacles

Excellent in time management and multi-tasking skills in a fast paced challenging environment.

Personal Attributes

Exceptional written and oral communication skills

Excellent inter-personal skills

Stress management skills

Computer Literate

WORKING EXPERIENCE

CURRENTLY WORKING AT

Ison Bpo Kenya Limited

Customer Care Executive

Duties

Answer courteously inbound calls in a timely manner

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Engaging in active listening with callers, confirming or clarifying information and diffusing angry or irate customers as needed

Building lasting relationships with customers and other call center team members based on trust and reliability

Utilizing software, databases, scripts and tools appropriately

Seize opportunities to up sell products when they arise

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures

MAY 2012 – NOV 2017

Transguard Group LLC

Customer Service Agent (Special Handling)

Duties

Responsible for the care of passengers with special needs, sick, elderly passengers in wheelchairs, incapacitated, inexperienced travelers and children travelling alone as unaccompanied minors

Ensuring the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates

Receive and handle visitors.

Providing a high level of customer service and professionalism taking considering all customers have express requirements

Highlighting any recurring problems that are brought forward through traces and then direct the information accordingly for corrective actions to be taken promptly

Offer professional, friendly customer service

Assist guests regarding terminal facilities

Follow all safety policies

Handling customer queries and complaints and ensure timely feedback is given to the customer.

JAN 2010 - APR 2011

The Retreat

Receptionist

Duties

Receive and handle visitors.

Receive, direct and relay telephone messages and fax messages

Re-direct calls as appropriate and take adequate messages when required

Receive, sort and route mail

Assist in preparation and planning of meetings and conferences

Develop and maintain a current and accurate filing system for all correspondence

Monitor visitor access and issue passes

Order, receive and maintain office supplies

Open and date stamp all general correspondence

Monitor the use of supplies and equipment

Coordinate the repair and maintenance of office equipment

Type correspondence, reports and other materials from rough draft or dictation in order to provide final printed copy for review and sign-off.

Independently compose correspondence in order to respond to administrative office inquiries using own knowledge of office inquiries using own knowledge of office policies and procedures.

FEB 2007 – AUG 2008

White Cafeteria Limited

Waitress and Management

Duties

Receive and handle visitors.

Present menus to customers and ask questions about menu items and making recommendation upon request

Serving customers with their correct orders and making sure they approve of it

Collect payments from customers and issuance of change

Always ensuring the tables and items on the tables are set correctly before and after attending to customers

Ensuring that the guests are satisfied after their meal by inquiring and saying goodbye on their exit

Counter management as requested by the manageress

OCT 2006 – DEC & OCT 2007 – DEC

Beiersdorf East Africa Ltd

Sales Representative

Duties

Receive and handle visitors

Selling BDF products to customers

Providing information on products and special offers/promotions to all customers

Giving a good image of BDF and its products through honesty, integrity and the right attitude

Ensure sales targets and collection targets are met

Taking full charge and accountability of promotional items to be given out

Assisting customer’s needs to their satisfaction

Keeping records of customer’s documents

Communicating successfully with the team members to ensure operation runs effectively and efficiently

PROFESSIONAL QUALIFICATIONS

APRIL 2006 – MARCH 2007 Nairobi Institute of Business Studies

Hotel and Catering Management

JUNE 2006 Regional Institute of Business Management

Attained a certificate in Business Administration in Diploma Part One

2005 Institute of Advanced Technology

Attained a certificate of I.A.T

EDUCATION BACKGROUND

2001 – 2004 Ndumberi Girls High School

Attained Kenya Certificate of Secondary Education

1993 – 2000 New Eastleigh Primary School, Nairobi

Attained Kenya Certificate of Primary Education

HOBBIES & SPORTS

Swimming, Travelling, Cooking and Watching Movies

REFEREES

1.Mrs. Grace Wangui Ndungu

P.O. Box 502

KIAMBU

Tel: 073*-******

2.Bernard Ndirangu

Manager-Finance and Management Accounting

Sameer Africa PLC

Tel: 073*-******, 070*-******

Email: **********@*****.***

3. Shakila Ali

Supervisor

Dnata

Tel: +971*********

Email: *********@*****.***

4. Imelda W. Muigai

Manager

White Cafeteria Ltd

Tel: 073*-******

Contact this candidate