BPO Executive
Resume:
Aswin Bala
General Manager / Front office manager /
Chennai – 600089
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer/ technical Support/sales Executive
Container Shipping
May 2016 to march 2018
Call center /Quotes, sales, technical support and shipping assistant
Revenue / Web site Manager
EAGLES HOSPITALITY
January 2014 to March 2016
Back up or modify applications and related data to provide for disaster recovery.
Review or update web page content or links in a timely manner, using appropriate tools.
Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.
Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns.
Identify or address interchangeability requirements.
Track, compile, and analyze web site usage data.
Evaluate or recommend server hardware or software.
Test new software packages for use in web operations or other applications.
General Manager - Wyndhm Hotel and Choice hotel
EAGLES HOSPITALITY - Orlando, FL
March 2012 to March 2016
Oversee activities directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
IT Manger
EAGLES HOSPITALITY
March 2012 to March 2016
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Load computer tapes and disks, and install software and printer paper or forms.
Design, configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain an inventory of parts for emergency repairs.
Train people in computer system use and repair records.
Education
Bachelor's in Business Administration – (Bar)
UNIVERSITY OF MADRAS
April 2011
License in COMMERICAL PILOT SINGLE AND MULTI ENGINE
EMBRY RIDDLE AERONAUTICAL UNIVERSITY - Daytona Beach, FL
August 2008 to December 2010
High School Diploma
ST. PATRICKS A.I. HIGHER SECONDARY SCHOOL - Chennai, Tamil Nadu
May 2008
Skills
Word, Excel, Powerpoint, Publisher, Revenue Management, Revenue Cycle, Competitive Intelligence,
Recruiting, Business Analysis, Problem Resolution, C++, CDM
Certifications/Licenses
Commercial Pilot
Business Administration
WyhndhaM AND CHOICE
Commercial Pilot
Business Administration
Additional Information
Computer Science,
Physics,
Math and chem
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