Sales Customer Service

JYOTI TAMANG

Dubai, UAE C:009**-********* **************@*****.***

Professional Summary

Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player Core Qualifications

• Inventory management • Sales expertise

• Accurate money handling • Documentation familiarity

• Team player mentality • Outgoing personality

• Time management ability • Enthusiasm

Experience

Senior Sales Associate 09/2014 to Current

Splash - Landmark Group Dubai, UAE

• Met incoming customers and provided immediate assistance.

• Retrieved alternate items and sizes on request.

• Listened to customer needs and preferences to provide accurate advice.

• Completed purchases with cash, credit and debit payment methods.

• Trained all new sales employees on effective techniques.

• Increased purchase totals by recommending additional items.

• Worked flexible schedule to accommodate changing customer levels.

• Organized items in visually appealing manner.

• Solicited referrals from satisfied clients.

• Created attractive displays.

• Developed and executed sales promotions.

• Provided expert product and service information.

• Maintained up-to-date knowledge of customer buying habits. Customer Relations Officer 04/2009 t0 3/2011

Big Mart Supermarket Kathmandu, Nepal

• Recommended and helped customers select merchandise based on their needs.

• Exchanged returned merchandise for customers quickly and efficiently.

• Served as liaison between customers, store personnel and various store departments.

• Confirmed that appropriate changes were made to resolve customers' problems.

• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

• Informed customers about sales and promotions in a friendly and engaging manner.

• Tracked down sources of special products and services to meet customers' special needs.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Trained new employees on company customer service policies and service level standard. Education

Bachelor of Business Studies 2013

Public Youth Campus Dhobichour, Nepal

Personal Information

• Date of Birth: December 19, 1990

• Nationality: Nepalese

• Age: 29

• Dubai, UAE C: 009**-********* **************@*****.***

• Gender: Female

• Country of Birth: Nepal

• Passport No: 4329848

• Birthplace: Kathmandu

• Civil Status: Single

Languages

• English - Proficient

• Hindi - Fluent

• Nepali - Native Language

Character References

Available Upon Request

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