Restaurant manager/Executive Lounge manager

CURRICULUM VITAE

Ogala Jubilee Ehiguese

Mobile : +974-****-****

Email: *************@*****.***

Jan. 2015 Aptech Computer College, Doha Qatar.

International Computer Driving License (ICDL).

2003 – 2005: Ambrose Alli University, Ekpoma, Edo State- Nigeria. Degree: B.Sc. (Hons) in Economics

1999 – 2001: Diploma in Business Management

Food Safety Level 2 & 3 February 2020

IOSH June 2019

Key Achievement: 13 years’ experience in Hospitality Industry and extensive experience in Operations with outstanding performance.

Lead over 150 staffs with laudable performance by reducing customer complaint from 75% to 5.5% within the last 5 months.in Qatar Aircraft catering Company (Qatar Airways Group). Increase revenue with 25% by initiating food supply to outside department. Introduction of department meal timing during COVID-19 Pandemic in order to ease the crowd and maintain social distancing

Oscar Award 2019: Brilliant Host of the year, the most mentioned department in social media

handling a variety of different clientele through various levels of communication

Recognized as employee of the year in 2012 for exceptional service, team work, dedication and customer relations excellence

Strong inter-personal skills and exceptional ability to communicate and liaise with Senior Executives with different professional backgrounds

Successfully turned around the Executive lounge of Doha Marriott from a ranking of 7 out of 10 in 2011 to 4 out of 15 in 2014 regional groups in the Middle East

Developed a reputation for quality of work and timely completion of projects

Recognized by managers/customers for detail orientation and multi-tasking abilities excellent organizational skills, verbal and written communication skills.

Ability to research and analyze information for any report required by the department head

Ability to assist with special project, report and studies

Knowledgeable about Marriott brands operation, policies and procedure WORKING EXPERIENCE:

November 14th. 2019 till May .2020 Qatar Aircraft Catering Company (Qatar Airways Group). Restaurant Manager.

Duties include the following:

In-charge of all the 8 staff restaurant in airport including driver and dispatch team (over 150 staffs). Personal Information:

Place of Resident: Qatar

National ID: 284********

Nationality: Nigerian

Sex: Male.

Language: Fluent in English.

Height: 6.11

Education:

Responsible for hiring, starting from interviewing to selection process.

Budgeting and data analysis.

Re-structure and training of all staffs

Customer survey and selections of new a la carte menu.

Evaluation of staffs, identify their strength and weakness.

Working closely with Chefs in order to meet and achieve a set goal and result..

Training of staffs and ensuring quality service to all customers.

Adhering to company policy and procedure and daily report to the senior management. Feb 2015 till Nov. 13th. 2019 Doha Marriott Hotel: Supervisor - Executive Lounge Duties include the following:

Fully in-charge of the whole lounge Operations, Starting from book keeping till payroll including interviewing and selection of new staffs.

Taking care of all executive lounge member/guest complain.

Acting upon their request and ensuring their satisfaction as top priority.

Working in accordance to the hotel (L.S.O.P)

Ensures that an environment of high standards of comfort, service and quality exist for Executive Lounge guests

Responsible for the full operation of the lounge from management of inventory, menu planning to bookkeeping in the most cost effective manner

Ensures all information is accurate in the database system to assist with food & beverages forecasting for Executive Lounge area

Coordination with management to assure smooth transition of duties

Coordinating and assigning work detail with co-workers

Advertising and promoting the marketing products of the establishment

Assure cleanliness and prompt timing of the lounge operation

.

2012 to Jan. 2015: Doha Marriott Hotel Captain

Duties include the following:

Supervising of all executive lounge staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards while striving towards total guest satisfaction.

Dealt with guest complaints and ensured that executive lounge operations are working in an efficient and professional manner at all time

Managed and supervised over six Staff

Preparation of daily report for shift operations

Assigning of job duties to all my colleagues to assure the smooth operation in the Executive lounge

Co-coordinating with food and beverage team to supply the required food as per the daily occupancy 2008 to 2012: Doha Marriott Hotel: Executive Lounge Attendant Duties include the following:

Always maintaining the 15/5 rules, greeting and welcoming all kind of guest in a friendly way and putting on a smiling face at all times

Making sure the whole of the executive lounge is clean and tidy

Making set up for morning break/fast, clearing of plates in the morning break/fast and in the evening snacks including alcohol cocktail till closing time Aug. 2007 to 2008: Apprentice Food & Beverages

Duties include the following:

Assisting the waiters and waitresses to prepare their order in the back area.

Washing of used plates by the guest and making the outlet requisition at the end of every shift

Knowledgeable about the washing chemicals by knowing the one to be use at a particular period of time. When and which of the plates to use them

Training:

May 2014 – Training for on-property programs

March 2013 – Formulas for exceptional service

May 2011 – Basic life support & first aid course

April 2011 – Essential skills for supervisors & managers REFERENCE:

Upon Request.

Contact this candidate